[Prabhukumar RModerator]

Hello Capitan,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Richard Lenz,

We sincerely apologize for the issue that you are facing. We observed the registered complaint and found out that this happened due to added security norms in google cloud API side. The resolution to this comes costly to us at this point of time with the current application as we are working stringently on enhancing our application to newer frameworks for all platforms.

This has and will increase the app performance with an all new UI. We request you to hold back and allow us sometime while we release the new apps.

We already have a beta app (link) being tested by users currently. The google cloud API issue is already resolved in all our newer apps and we are not releasing any new versions on the existing apps as mentioned. AxCrypt is getting upgraded both performance and user interface-wise.

We thank you for being such a valuable customer and we assure you with resolution in the new upgraded app. Please write to us in case you need further assistance.

[Prabhukumar RModerator]

Hello Dugover,

Mobile app as well. You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x).

[Prabhukumar RModerator]

Hello Dugover,

You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x).

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

You can download the latest version(2.x) of the AxCrypt app from our official website: https://www.axcrypt.net/download/

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/guides/get-started/ to get started with AxCrypt.

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Omalily Pesa,

Please write an email to busines@axcrypt.net or you can also reach out to our sales support team at rittik.khilani@axcrypt.net.

[Prabhukumar RModerator]

Hello Arun Sharma,

We apologies! We would request you to send an email to our support – support@axcrypt.net.

You can click here to schedule a demo call directly in our calendar and we will walk you through AxCrypt and its features.

[Prabhukumar RModerator]

Hello HarryJohnson,

You always decrypt your files without any paid subscription. If you know the password for the file(which is used in the file encryption). You can always decrypt the file using the AxCrypt app.

[Prabhukumar RModerator]

Hello George,

We have not released any new versions since 12 Dec 2024 latest version being 2.1.1693. Some restrictions on your system.

We are working on new versions, and the beta is live. Download the Beta link: https://axcrypt.net/betadownload/

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Vikram,

We would request you to send an email to our support – support@axcrypt.net.

[Prabhukumar RModerator]

Hello WANSIK KIM,

Thanks for your detailed information.

The exception code in the event log is 0x80070643.

We found the below link in the internet to resolve your issues,

https://learn.microsoft.com/en-us/answers/questions/1552756/how-to-fix-the-problem-of-update-windows-10-(-down

https://learn.microsoft.com/en-us/answers/questions/1495451/windows-update-issue-(failed-to-install)-0x8007064

Please check the above links and try to resolve the issue, if you are agree/ok with the solution. Or please check with your system administrator for more help(s). We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

I think, installing pending operating system updates(if any) and run the dot net framework trouble shooter, will help you to resolve the same.

After doing the fixes, please try to uninstall and re-install the AxCrypt app. Restart your pc if your system needs.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Richard Williams,

To change the account email, Sign in to the AxCrypt account site https://account.axcrypt.net/en/Home/Login  with the email address and then go to Security | Email to set the new email.

When doing the email changes, we have to be careful with the email addresses and its accounts. There must not already be such an account. If there is, please delete it first. – Means we can change the AxCrypt account email address to new email address which is not associated with any other AxCrypt accounts.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Richard Williams,

To change the account email, Sign in to the AxCrypt account site https://account.axcrypt.net/en/Home/Login  with the email address and then go to Security | Email to set the new email.

When doing the email changes, we have to be careful with the email addresses and its accounts. There must not already be such an account. If there is, please delete it first. – Means we can change the AxCrypt account email address to new email address which is not associated with any other AxCrypt accounts.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ron,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Jose Antonio,

We apologize! We have not received any email with this name, Jose Antonio. Please, we request that you re-send an email to our support team at support@axcrypt.net. Or mention your email address here, we will help you.

[Prabhukumar RModerator]

Hello Jose Antonio,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

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