[Prabhukumar RModerator]

Hello Judy,

You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

Instead of adding the parent folder, just add/create a separate folder for nonencrypted files, then the selected(which you wish to secure) folders to the secured folders list.

For example, Consider A is a parent folder and it has a subfolders B and C.  B and C have 2 subfolders each, named 1 and 2.

If you wish to encrypt Only C folder files. Then just add the C folder into the secured folders list.

If you do not want to secure the subfolders 1 and 2 of parent folder C, then you have to disable the Include subfolder feature. If Include sub folder enabled, AxCrypt will encrypt all the subfolder’s files.

Include sub folder feature designed to encrypt the subfolders’ files of the secured parent folder(s). If you do not want to secure subfolder files then just disable the feature. Also, You can keep the folders seperatly as per your need.

If you have any quires, Please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Rachel,

Sorry to say, Currently the AxCrypt Mac application does not have the right-click context menu feature. But we will develop the same in the future upcoming versions.

[Prabhukumar RModerator]

Hello Joe,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Ralph,

To change the account email, Sign in to the AxCrypt account site https://account.axcrypt.net/en/Home/Login  with the email address and then go to Security | Email to set the new email.

When doing the email changes, we have to be careful with the email addresses and its accounts. There must not already be such an account. If there is, please delete it first. – Means we can change the AxCrypt account email address to new email address which is not associated with any other AxCrypt accounts.

If you have any quires, Please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello John,

Please read this link for more about the password manager features https://axcrypt.net/passwordmanager/ also our tutorial video is https://www.youtube.com/watch?v=hM6wjssCC60

If you have any quires, Please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jaime,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Manfred,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello David,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Anonymous

Please refer to this link, We explain how keys and AxCrypt work https://axcrypt.net/blog/what-is-an-axcrypt-id/

[Prabhukumar RModerator]

Hello Doug Reilly,

Please check out our mobile app video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://axcrypt.net/information/guides/get-started/mobile/ to get started with AxCrypt.

If you have any quires, Please write an email to support@axcrypt.net

[Prabhukumar RModerator]

Hello Anonymous,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

So please try to remember the file password(which was used in the encryption process) to decrypt/open the encrypted files.

Please use AxBruteForce tool to recover the encrypted files.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

For local password:

We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases. 

Or   Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ian Fisher,

We have responded to your question via our support email. I would request you to please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello M,

We have stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

For legacy: Please refer to this link https://www. axantum.com/ and contact legacy support.

You can use the Free subscription in latest AxCrypt 2.x. You can download the latest version of AxCrypt app from our official website: https://www.axcrypt.net/download/.

Please use this link https://account.axcrypt.net/en/Home/Register to Signup/Create a AxCrypt account

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/guides/get-started/ to get started with AxCrypt.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello M,

Please refer to this link https://www. axantum.com/ and contact legacy support.

[Prabhukumar RModerator]

Hello JaimeLoreto,

Yes, In the Windows app, You can see the list of people who are sharing the document in the share access dialog.

For mobile app: In the recent files section, if you have any files then long press the file then click the file info button to see the key shared user list will be there. Only if you had any recent files which are key shared.

If you are asking any Queries, please write us at support@axcrypt.net.

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