[Prabhukumar RModerator]

Hello WANSIK KIM,

Thanks for your detailed information.

The exception code in the event log is 0x80070643.

We found the below link in the internet to resolve your issues,

https://learn.microsoft.com/en-us/answers/questions/1552756/how-to-fix-the-problem-of-update-windows-10-(-down

https://learn.microsoft.com/en-us/answers/questions/1495451/windows-update-issue-(failed-to-install)-0x8007064

Please check the above links and try to resolve the issue, if you are agree/ok with the solution. Or please check with your system administrator for more help(s). We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

I think, installing pending operating system updates(if any) and run the dot net framework trouble shooter, will help you to resolve the same.

After doing the fixes, please try to uninstall and re-install the AxCrypt app. Restart your pc if your system needs.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Richard Williams,

To change the account email, Sign in to the AxCrypt account site https://account.axcrypt.net/en/Home/Login  with the email address and then go to Security | Email to set the new email.

When doing the email changes, we have to be careful with the email addresses and its accounts. There must not already be such an account. If there is, please delete it first. – Means we can change the AxCrypt account email address to new email address which is not associated with any other AxCrypt accounts.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Richard Williams,

To change the account email, Sign in to the AxCrypt account site https://account.axcrypt.net/en/Home/Login  with the email address and then go to Security | Email to set the new email.

When doing the email changes, we have to be careful with the email addresses and its accounts. There must not already be such an account. If there is, please delete it first. – Means we can change the AxCrypt account email address to new email address which is not associated with any other AxCrypt accounts.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ron,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Jose Antonio,

We apologize! We have not received any email with this name, Jose Antonio. Please, we request that you re-send an email to our support team at support@axcrypt.net. Or mention your email address here, we will help you.

[Prabhukumar RModerator]

Hello Jose Antonio,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Leslie Fisher,

We sincerely apologize for the issue that you are facing. We observed the registered complaint and found out that this happened due to added security norms in google cloud API side. The resolution to this comes costly to us at this point of time with the current application as we are working stringently on enhancing our application to newer frameworks for all platforms. We request you to hold back and allow us sometime while we release the new apps.

We thank you for being such a valuable customer and we assure you with resolution in the new upgraded app. Please write to us in case you need further assistance.

[Prabhukumar RModerator]

Hello James Smith,

We have stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

You can download the latest version of AxCrypt app(2.x) from our official website: https://www.axcrypt.net/download/.

Please download the latest version, then install the same. then you can use file | Options | enable Debug.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Chris,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Chris,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

Please delete the folder %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app You can download the same from our official website: https://www.axcrypt.net/download/ . (if already download, please ignore it).

Now install the AxCrypt app and try to start AxCrypting……

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello TF,

We request that you send an email to our support team at support@axcrypt.net.

Are you getting any exceptions or error messages? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Do you have any screenshot? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Jorge,

Please provide more information about the issue, We request that you send an email to our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello jhone,

In our website, you cannot encrypt the files. First, download the AxCrypt app from our website. After downloading, you can install the AxCrypt app in your system.

After installing the AxCrypt app, you sign in to the AxCrypt app with your credentials. Now you can open/decrypt the encrypted files.

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/

Please refer our help center page :  https://axcrypt.net/helpcenter/

[Prabhukumar RModerator]

Hello Archie French,

AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

Please use AxBruteForce tool to recover the encrypted files.

We have simple software allowing you to try to find password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Please note: AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Freddie Ellis,

We have a feature called AxCrypt key sharing.

Please read our guide page here: https://axcrypt.net/information/guides/keyshare/

You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients/employees/partner or key shared encrypted file to send/share the network/server.,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=TUVWbmiEFSs

Please check our video tutorial for more information: How to use AxCrypt – YouTube and Get Started | AxCrypt – File Security Made Easy .

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

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