Forums Help & support AxCrypt premium subscription problem

This topic contains 8 replies, has 2 voices, and was last updated by  Marvin 6 days, 19 hours ago.

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  • #40512 Reply

    Riccardo

    HI,

    i just received the email that my AxCrypt Premium subscription has expired. I don’t understand why since the paypal automatic payment is active, credit card is correct. I can pay manually but i would like to avoid to pay twice.

    Please contact me using the email address.

    Thanks

    Riccardo

    #40513 Reply

    Riccardo

    [UPDATE] I saw that the automatic payment has been processed.

    Thanks

    Regards

    #41202 Reply

    Martin

    Hi

    I paid my subscription on 5 Feb (due date). the system still thinks I have not paid it so it wont lock my files automatically – also it keeps coming up with the error saying I am using the system off line and I should login.

    Regards

     

    Martin

     

    #41240 Reply

    Martin Rees

    To: support@axcrypt.net <support@axcrypt.net>

    I received the email on 6 Feb 2025 stating that my subscription had expired and I no longer had access to paid services.
    Under normal circumstances thats what I would expect to happen once the subscription expired.
    The problem is as you can see my automatic renewal of the subscription was processed on 5 Feb 2025 so I had already paid my subscription.
    I have been “locked out” of my account since 6 Feb 2025 so the main features I used to enjoy no longer work.
    I cant automatically secure files before exiting.
    What is going on – as far as I can see I need to cancel the automatic subscription feature of your software as its faulty and does not recognise payment.
    Please uregntly advise if this is the error and when it will be fixed – or do I need to pay for another subscription and get you to refund the overpayment and any future automatic renewals.
    I have not received a response to my query as above on the forum?

    Kind regards

    Martin

    #41242 Reply

    Prabhukumar R
    Moderator

    Hello Martin,

    We apologies!  We will inform our development/Finance team to investigate it and get back to you.

    We have responded to your support email. Please check the same.

    #41244 Reply

    Elizabeth Ruggerio

    Does early automatic payment mean anything in the billing process?

    #41289 Reply

    Marvin

    Hello Riccardo,

    Good to know that your payment is through. In case if you face any disputes in future, do write to our support team and we will help you out.

    Happy AxCrypting!

    #41290 Reply

    Marvin

    Hello Martin Rees,

    The payment is processed successfully and your account is active. Please verify and let us know if we can close this.

    Happy AxCrypting!

    #41291 Reply

    Marvin

    <p>Elizabeth Ruggerio,</p><p>AxCrypt is free as it is, but you can subscribe to Premium or Business which additionally provides you with exciting features. See https://forum.axcrypt.net/pricing/ .</p><p>The automatic renewal process is totally in control of the account owner. The subscription amount can be paid manually or setup automatic payments which depends on users convenience.</p><p>We offer 30 days free trial for the AxCrypt Premium or Business plan for new users. If you don’t like the product you can cancel the subscription before the trial ends. Cancelling the subscription can be done at any time. Doing this will not affect the trial and you will still be able to use all the features that comes with Business, Premium subscription during your trial period. After the 30 days of free trial, we will charge your credit/debit cards if you haven’t cancelled your subscription.</p><p>Happy AxCrypting!</p>

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