Forum Replies Created

Viewing 15 posts - 1 through 15 (of 787 total)
  • Author
    Posts
  • in reply to: Encryption process #29636

    Prabhukumar R
    Moderator

    Hello Coleen,

    AxCrypt application will not encrypt/decrypt files automatically. Without user interaction AxCrypt application will not encrypt/decrypt the file in the user’s system. If you encrypt the file/folder, you will encrypt the file manually.

    in reply to: Sharing of the encryption document #29594

    Prabhukumar R
    Moderator

    Hello abdul,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    in reply to: Encryption process #29593

    Prabhukumar R
    Moderator

    Hello Coleen,

    Does that affect the life-span of the hard drive, even if minimally? — No. AxCrypt just encrypts/decrypts the files.


    Prabhukumar R
    Moderator

    Hello Noel,

    Currently the AxCrypt Mac application does not have the Drag and Drop option. But we will develop the same in the future upcoming versions.

    In windows application, Drag and drop is working.

    If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.


    Prabhukumar R
    Moderator

    Hello Arnold,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    in reply to: Encryption process #29582

    Prabhukumar R
    Moderator

    Hello Coleen,

    AxCrypt app will create an exact copy of the encrypting file and securely deletes the original file after encrypting the copied file.

    If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

    in reply to: Help with client #29581

    Prabhukumar R
    Moderator

    Hello Yasha

    AxCrypt application will not encrypt/decrypt files automatically. Without user interaction AxCrypt application will not encrypt/decrypt the file in the user’s system. If you encrypt the file/folder, you will encrypt the file manually.

    The AxCrypt app will be monitoring the folder path, When we add a folder in the secured folders list.

    Monitoring the folder path is for re-encryption process. If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

    Please check do you add any folders in the secure folder section. –if yes, Please completely remove the folder from the secured folder. Now check the same.

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

    If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

    in reply to: Differnces between V-1633 and -1634? #29578

    Prabhukumar R
    Moderator

    Hello bob price

    We are changes in the key share user interface design, with usability improvements in the latest version.

    If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

    in reply to: files not encrypting when added to encrypted folder #29577

    Prabhukumar R
    Moderator

    Hello Kasher,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    in reply to: Can't open files anymore #29414

    Prabhukumar R
    Moderator

    Hello David,

    As we said in the previous answer clearly, AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Still, you can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).

    Please check: If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    If the above doesn’t help, please write an email to our support team support@axcrypt.net.


    Prabhukumar R
    Moderator

    Hello

    AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or file/folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

    So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

    in reply to: Cloud #29326

    Prabhukumar R
    Moderator

    Hello Russell Scoates,

    Currently, AxCrypt doesn’t have an upload option.

    Please create a separate folder in the cloud, In that folder is what you to encrypt the file to add the file in that folder. AxCrypt encrypts the file.

    If you don’t want to unencrypt some files, please create a separate folder, and also no need to add the folder in AxCrypt secure folder.

    In the future, we are adding the option in the cloud.

    If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

    in reply to: descifrar todos los ficheros de mi pc #29168

    Prabhukumar R
    Moderator

    Hello Manel,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    in reply to: Locating encrypted AxCrypt files on a drive #28999

    Prabhukumar R
    Moderator

    Hello Brad Wall,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    in reply to: Unable to access .axx files #28951

    Prabhukumar R
    Moderator

    Hello Don Irwin,

    We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

    You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x). Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

    AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

    If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

    We found some related topic in internet. Please read the link below

    1.https://www.sevenforums.com/performance-maintenance/237121-error-loading-signature-xml-sigs-xml.html 

    2. https://answers.microsoft.com/en-us/windows/forum/all/w7-shellextdll-error-loading-signature-xml-from/ab88f9c1-42c0-4c01-b8ce-7b561aadbd9b

    Please check the above links and try to resolve the issue, if you are agree/ok with the solution. Or please check with your system administrator for more help(s). We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

    If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net

Viewing 15 posts - 1 through 15 (of 787 total)