[Prabhukumar RModerator]

Hello Rupert,

Currently, there is no option to adjust Axcrypt font size and blurriness. Thanks for your feedback/suggestions. We will inform our team.

[Prabhukumar RModerator]

Hello Edward,

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or password in our server/your system, To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/ .

[Prabhukumar RModerator]

Hello Sunny,

In the latest version of the AxCrypt app, we are disabling the progress bar. We are working on the progress/status bar(while encrypting a file/files).It will be released the upcoming version of the AxCrypt app.

AxCrypt app you can see the notification. If you can encrypt the more than 10 seconds of encryption file, AxCrypt will send the notification. when the task completed the encryption process AxCrypt app will send a notification.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Trevor,

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello JClaud,

You can use our Inactivity Sign Out feature to sign out the AxCrypt app after a certain time interval of inactivity. Also, you can sign out of the AxCrypt app when opening the encrypted file(s). Now, AxCrypt will ask the user to enter the sign-in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is a paid feature.

[Prabhukumar RModerator]

Hello Alan Zengel,

Please use AxBruteForce tool to recover the encrypted files.

We have simple software allowing you to try to find password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Please note: AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

Could you please elaborate on your concern? We need a little more clarity on the issue, and accordingly, we will be able to provide support.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

After that, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello JClaud,

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

After that, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Wahl,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Ellen Healy,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Calvin Kirby,

We have a feature called AxCrypt key sharing.

You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients/employees/partner or key shared encrypted file to send/share the network/server.,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

To see a quick instructional guide and  video explaining how to use key sharing https://axcrypt.net/information/guides/keyshare/, please view https://www.youtube.com/watch?v=TUVWbmiEFSs

Please note: Recipients/Receiver needs to have an AxCrypt app. AxCrypt application and account is mandatory is open the encrypted files. Without AxCrypt app cannot open the file.

Is there a secure, browser-based decryption option? – Currently, AxCrypt doesn’t support a browser-based decryption option.

Should I be encouraging them to install AxCrypt Free just to access the files? – Yes, the recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Erin,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

To cancel your subscription, please sign into your account at https://account.axcrypt.net/ and click the “Cancel Subscription” button on the “My AxCrypt ID” page.

[Prabhukumar RModerator]

Hello Arish Sharma,

Please uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

If you encounter any issues, feel free to contact us at support@axcrypt.net, and we will be happy to assist you further.

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