[Prabhukumar RModerator]

Hello Dan M,

If you try to open a file that was encrypted with a different password than your AxCrypt sign-in password, first sign in to the AxCrypt app.

After signing in, click the encrypted file to open it. When prompted, type the file’s password into the File Password dialog.

If you have any queries, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Francesco,

We would request you to send an email to our support – support@axcrypt.net.

You can click here to schedule a demo call directly in our calendar and we will walk you through AxCrypt and its features.

[Prabhukumar RModerator]

Hello Safety,

Our team is effectively working on suggestions/requests/queries that come from customers. As per your suggestion will discuss this with our team.

If you have any queries, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello John,

Recipients/Receiver needs to have an AxCrypt app. The AxCrypt application and account is mandatory is open the encrypted files. Without AxCrypt app cannot open the file.

The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Paolo,

It appears that your files may not be properly or fully synchronized with your cloud storage service (such as OneDrive or a similar platform).

Please ensure that your files on your iPhone SE3 are completely synced with your cloud service. Once the synchronization is complete, download the files to your local device and attempt to open the encrypted files again.

If the issue persists, kindly provide detailed information along with relevant screenshots and send them to support@axcrypt.net for further assistance.

[Prabhukumar RModerator]

Hello Dave,

Please clear local content by using the below steps in the AxCrypt app, then you can use the latest password without any issue.

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If the above doesn’t help, please write an email to our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Tom,

We apologize! We would request you to send an email to our support – support@axcrypt.net.  If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello Stephanie,

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)

You can decrypt the multiple/more of the encrypted file, first select all encrypted files and then right-click on the file and select AxCrypt > Decrypt

Or In the recent files tab, select all encrypted file then right click on the file(which you want to decrypt) and select Stop Securing and remove from list

Or You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.

Or You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

So please check the tutorial to decrypt the encrypted files with the AxCrypt app https://www.youtube.com/watch?v=jyixJ03qmkg&list=PLHRiJs6YxUhgR9sd66jR4ao0EiCxPO7u6&index=4 .

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Matthias,

Our team is effectively working on suggestions/requests/queries that come from customers. As per your suggestion will discuss this with our team.

If you have any queries, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Shawn,

We apologize! We would request you to send an email to our support – support@axcrypt.net.

[Prabhukumar RModerator]

Hello Todd,

In order to better understand the issue that you have been facing, please send an email to support@axcrypt.net with your AxCrypt registered email address. If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello chapi25,

In order to better understand the issue that you have been facing, please send an email to support@axcrypt.net with your AxCrypt registered email address. If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello CS,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

• This reply was modified 3 months, 3 weeks ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello Scott Bernstein,

We apologies!  We will inform our development/Finance team to investigate it and get back to you.

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Tim,

Sorry to say, Currently the AxCrypt Mac application does not have the right-click context menu feature. However, we will develop this feature in the upcoming versions.

Please watch our  video tutorial https://www.youtube.com/watch?v=FFK4wqQH5yA&list=PLHRiJs6YxUhj6XCOS_P6dl-1HZSOYQl0d&index=3

If the above doesn’t help, please write an email to our support team at support@axcrypt.net.

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