Cancel Subscription

[Siddhartha]

Dear AxCrypt Team,

I recently completed a 30-day trial and unfortunately forgot to cancel my subscription before it renewed. I did not intend to continue with the Premium plan and was unaware of the charge until recently.

Could you please assist with cancelling my subscription.

My account is registered under: sburu@uis.edu

Thank you for your help and understanding.

Best regards,
Siddhartha Burugupelly.

[Prabhukumar RModerator]

Hello Siddhartha,

To cancel your subscription, please sign into your account at https://account.axcrypt.net/ and click the “Cancel Subscription” button on the “My AxCrypt ID” page.

If you encounter any issues during the cancellation process, feel free to contact us at support@axcrypt.net, and we will be happy to assist you further.

[Chloe]

@Racing Limits In this case, I want to ask if the user can get a refund if he cancels the subscription after 1 day? As the user above shared that he forgot to cancel the subscription on the right day.

[Dinosaur Game]

Siddhartha’s situation highlights the importance of calendar reminders for subscription trials! It’s easy to forget in our busy lives. I wonder what AxCrypt’s policy is for these situations, especially with accidental renewals? It might be helpful to have a grace period. Speaking of easy to miss things, I can always still spot my mistake in the Dinosaur Game.

[Author]

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