AxCrypt does NOT deleted unencrypted files C:\Users\xxxxx\AppData\Local\AxCrypt

[Dan K]

<p>I am using Quicken. And I noticed that a copy of the unencrypted Quicken file in place in several subfolders of the System folder</p><p>C:\Users\xxxxxl\AppData\Local\AxCrypt. </p><p>AxEncrypt will not allow me to place these folder in the encrypted folder list.  Yet when I close Quicken and even if I logout or exit from of AxCrypt or even if I restart my computer, the copies of the unencrypted Quicken files still remain in these folders and they still remain unencrypted</p><p>I have to manually go into each of the subfolders and look for unencrypted Quicken file and securely delete them.  This seems wrong and dangerous</p><p>Any suggestions?</p>

[Prabhukumar RModerator]

Hello Dan K,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Please close the encrypted file and corresponding file, Please check the AxCrypt app every time, it will update the file, it’s then you can sign-out/exit from the AxCrypt app.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

If you have any questions, please write an email to support@axcrypt.net.

[BBlock]

I have faced the same issue as you. Can you know how to handle it? Flicking Soccer

[BBlock]

<p>@Flicking Soccer Have you successfully tackled this issue? I have face the same one. Can you share your experience? </p>

[BBlock]

@Flicking Soccer Have you successfully tackled this issue? I have face the same one. Can you share your experience? This will help me a lot.

[Prabhukumar RModerator]

Hello BBlock,

We apologize!  Please, we request that you send an email to our support team at support@axcrypt.net.  We will help you.

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