[Prabhukumar RModerator]

Hello Arish Sharma,

Please uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

If you encounter any issues, feel free to contact us at support@axcrypt.net, and we will be happy to assist you further.

[Prabhukumar RModerator]

Hello Malix,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello BBlock,

We apologize!  Please, we request that you send an email to our support team at support@axcrypt.net.  We will help you.

[Prabhukumar RModerator]

Hello alfredo,

Please provide more information about the issue, We request that you send an email to our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Siddhartha,

To cancel your subscription, please sign into your account at https://account.axcrypt.net/ and click the “Cancel Subscription” button on the “My AxCrypt ID” page.

If you encounter any issues during the cancellation process, feel free to contact us at support@axcrypt.net, and we will be happy to assist you further.

[Prabhukumar RModerator]

Hello Dugover,

Yes, you can decrypt Axcrypt encrypted files on a different PC or mobile device. If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, without file password, nobody to decrypt the encrypted file.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Dugover,

Yes, we do have a portable version for Windows users  https://www.axcrypt.net/download/

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Capitan,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Richard Lenz,

We sincerely apologize for the issue that you are facing. We observed the registered complaint and found out that this happened due to added security norms in google cloud API side. The resolution to this comes costly to us at this point of time with the current application as we are working stringently on enhancing our application to newer frameworks for all platforms.

This has and will increase the app performance with an all new UI. We request you to hold back and allow us sometime while we release the new apps.

We already have a beta app (link) being tested by users currently. The google cloud API issue is already resolved in all our newer apps and we are not releasing any new versions on the existing apps as mentioned. AxCrypt is getting upgraded both performance and user interface-wise.

We thank you for being such a valuable customer and we assure you with resolution in the new upgraded app. Please write to us in case you need further assistance.

[Prabhukumar RModerator]

Hello Dugover,

Mobile app as well. You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x).

[Prabhukumar RModerator]

Hello Dugover,

You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x).

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

You can download the latest version(2.x) of the AxCrypt app from our official website: https://www.axcrypt.net/download/

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/guides/get-started/ to get started with AxCrypt.

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Omalily Pesa,

Please write an email to busines@axcrypt.net or you can also reach out to our sales support team at rittik.khilani@axcrypt.net.

[Prabhukumar RModerator]

Hello Arun Sharma,

We apologies! We would request you to send an email to our support – support@axcrypt.net.

You can click here to schedule a demo call directly in our calendar and we will walk you through AxCrypt and its features.

[Prabhukumar RModerator]

Hello HarryJohnson,

You always decrypt your files without any paid subscription. If you know the password for the file(which is used in the file encryption). You can always decrypt the file using the AxCrypt app.

[Prabhukumar RModerator]

Hello George,

We have not released any new versions since 12 Dec 2024 latest version being 2.1.1693. Some restrictions on your system.

We are working on new versions, and the beta is live. Download the Beta link: https://axcrypt.net/betadownload/

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

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