This topic contains 2 replies, has 2 voices, and was last updated by  Prabhukumar R 3 months, 2 weeks ago.

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #32471 Reply

    eric

    i can’t open my file, the journal says :

    [23FC:24FC][2023-11-06T13:44:08]i001: Burn v3.11.1.2318, Windows v10.0 (Build 19045: Service Pack 0), path: C:\Users\Subert\AppData\Local\Temp\{26A20445-051E-467D-A462-D08C00A8FE66}\.cr\AxCrypt-2.1.1573.0-Setup.exe
    [23FC:24FC][2023-11-06T13:44:08]i000: Initializing string variable ‘LaunchTarget’ to value ‘[ProgramFiles6432Folder]AxCrypt\AxCrypt\AxCrypt.exe’
    [23FC:24FC][2023-11-06T13:44:08]i000: Initializing string variable ‘LaunchArguments’ to value ‘–show’
    [23FC:24FC][2023-11-06T13:44:08]i009: Command Line: ‘-burn.clean.room=C:\Users\Subert\Downloads\AxCrypt-2.1.1573.0-Setup.exe -burn.filehandle.attached=544 -burn.filehandle.self=552 C:\Users\Subert\Desktop\MdP-xlsx.axx’
    [23FC:24FC][2023-11-06T13:44:08]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Subert\Downloads\AxCrypt-2.1.1573.0-Setup.exe’
    [23FC:24FC][2023-11-06T13:44:08]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\Subert\Downloads\’
    [23FC:24FC][2023-11-06T13:44:08]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Subert\AppData\Local\Temp\AxCrypt_2.1.1573.0_20231106134408.log’
    [23FC:24FC][2023-11-06T13:44:08]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘AxCrypt AB’
    [23FC:320C][2023-11-06T13:44:08]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1036
    [23FC:320C][2023-11-06T13:44:08]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘2.1.1573.0’
    [23FC:24FC][2023-11-06T13:44:08]i100: Detect begin, 2 packages
    [23FC:24FC][2023-11-06T13:44:08]i000: Registry key not found. Key = ‘SOFTWARE\Axon Data\AxCrypt’
    [23FC:24FC][2023-11-06T13:44:08]i000: Setting numeric variable ‘AxCryptLegacyInstalled’ to value 0
    [23FC:24FC][2023-11-06T13:44:08]i101: Detected package: AxCrypt_x86, state: Absent, cached: None
    [23FC:24FC][2023-11-06T13:44:08]i101: Detected package: AxCrypt_x64, state: Present, cached: Complete
    [23FC:24FC][2023-11-06T13:44:08]i052: Condition ‘VersionNT >= v6.0’ evaluates to true.
    [23FC:24FC][2023-11-06T13:44:08]i052: Condition ‘NOT AxCryptLegacyInstalled’ evaluates to true.
    [23FC:24FC][2023-11-06T13:44:08]i199: Detect complete, result: 0x0
    [23FC:24FC][2023-11-06T13:44:11]i200: Plan begin, 2 packages, action: Repair
    [23FC:24FC][2023-11-06T13:44:11]i052: Condition ‘NOT VersionNT64’ evaluates to false.
    [23FC:24FC][2023-11-06T13:44:11]i052: Condition ‘VersionNT64’ evaluates to true.
    [23FC:24FC][2023-11-06T13:44:11]i000: Setting string variable ‘WixBundleLog_AxCrypt_x64’ to value ‘C:\Users\Subert\AppData\Local\Temp\AxCrypt_2.1.1573.0_20231106134408_000_AxCrypt_x64.log’
    [23FC:24FC][2023-11-06T13:44:11]i201: Planned package: AxCrypt_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [23FC:24FC][2023-11-06T13:44:11]i201: Planned package: AxCrypt_x64, state: Present, default requested: Repair, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
    [23FC:24FC][2023-11-06T13:44:11]i299: Plan complete, result: 0x0
    [23FC:24FC][2023-11-06T13:44:11]i300: Apply begin
    [23FC:24FC][2023-11-06T13:44:13]i399: Apply complete, result: 0x8007015e, restart: Required, ba requested restart: No

    Can you help me please ?

     

     

    #34614 Reply

    bathmcdonalds

    there is an issue with opening the file and that a basket random restart may be required. The error code “0x8007015e” suggests that there might be a problem with the file handle or file access.

    #34620 Reply

    Prabhukumar R
    Moderator

    Hello bathmcdonalds,

    As per the Microsoft community, we found some information to resolve your issues,

    Error code mentioned in the report file is 0x8007015e and the answer from the Microsoft support is,

    This issue can be solved by running the Windows update trouble shooter. Click on the link below to know how to troubleshoot Windows update.

    http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-10

    Please try to do the above if you agree, otherwise don’t please check with your system administrator. We do not gurantee about others support answers. But we are just helping the user to verify and resolve the issue.

    We think, windows update and dot net framework trouble-shooter will help you to resolve the issue.

Viewing 3 posts - 1 through 3 (of 3 total)
Reply To: bug
Your information: