[Prabhukumar RModerator]

Hello Dale,

If you are using the AxCrypt app offline/online you need to sign in every time. Currently, there is no option to disable the ‘sign in’ every time you open axcrypt.

still, if you have any queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Dale,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of the file password. So you need to enter the file password.

For example:

Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

The above situation happened to you.

still, if you have any queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Nicholas,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Are you getting any error messages while opening the encrypted file? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Thomas,

We have responded to your question via our support email. I would request you to please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello angelo,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Torry ,

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt. It can also happen when users mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to its appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.

Another scenario is that it is left-over after previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of the early removal of a USB drive, or a disconnected network drive.

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

I am sorry to say, If the recovered encrypted file is corrupted then AxCrypt will not able to decrypt the same.

But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can able to see the decrypted file in the location. Otherwise, AxCrypt can’t able to decrypt.

still, you are facing any issue, please provide more information about the issue and write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Paul,

Our team is trying to recreate the issue in our local environment. We will get back to you.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Zac,

Sorry to say, but Currently AxCrypt mobile app does not have an inactivity sign-out feature.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Scomar,

Due to the file size is too big or does not have a valid location access or slow network configuration, AxCrypt will take some more time to finish the decryption/ encryption

When encrypting/decrypting bulk number of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.

progress bar: Our team is effectively working on suggestions/requests/queries that come from customers. Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready. We will surely update you when it will be ready.

If you are facing any issues/Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello DUBOC,

we have responded to your question via our support email. I would request you to please check your email.

[Prabhukumar RModerator]

Hello BLONDEL,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello BLONDEL,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Ritchie,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Marzin,

We apologies! We would request you to send a email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Fran,

Please make sure that you have to allow the AxCrypt app to access the folders on your mac.

Go to the following option on your Mac system: Security & privacy => Files and Folders =>AxCrypt =>Download folder & Document folder – give permission in the above two folders.

Please check whether your operating system has any pending updates or not. If there are any pending updates, please update the same.

Please note: It might have happened because some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software setting

This might be because of the problem with a dot net framework or some other third-party applications that are not allowing the AxCrypt app to run.

If you are asking any Queries, please write us at support@axcrypt.net.

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