[Prabhukumar RModerator]

Hello Howard,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Matthew,

Thanks for sharing the error message.

This is not related to the AxCrypt app issue. The problem is “Access Denied”. Please provide full access to the user then you will access the file. Please follow the below link.

AxCrypt is a file encryption software and it requires full write access to the path when encrypting/decrypting the files.

Please provide the necessary access(write access for the currently signed-in user) to the file path and then try to encrypt/decrypt the files under the specified location.

We also found something in the internet to resolve the same,

https://support.apple.com/en-in/guide/mac-help/mchlp1203/mac ,

https://support.apple.com/en-in/guide/mac-help/mchlp1038/11.0/mac/11.0

https://community.firecore.com/t/an-error-occurred-access-denied-after-macos-catalina-update/18711,

Please check the above links and try to resolve the issue, if you are agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dan,

Please you can write an email to our support team at support@axcrypt.net. Also some screenshots. we will help you.

[Prabhukumar RModerator]

Hello Bhuwnesh,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Olli,

We do not delete accounts on request via email for security reasons. If you wish to delete your account, please sign in at https://account.axcrypt.net/Home/Login  and do so using the ‘Delete AxCrypt ID’ function under ‘Security. Be sure to decrypt any encrypted documents before doing so.

[Prabhukumar RModerator]

Hello Troy,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello D,

If you are using offline, required to sign in to the AxCrypt app.

As we said in the previous”AxCrypt(2.x) is not full fill your requirements”. Hope you understand.

[Prabhukumar RModerator]

Hello D,

AxCrypt(2.x) is not full fill your requirements. AxCrypt 2. x will not work without an AxCrypt account. Whether it may be an online or offline account.

[Prabhukumar RModerator]

Hello D,

AxCrypt will not close the business. Because we are running successfully for over 15+ years. In case we stopped the business, We have a standalone version and the AxCrypt software is available on other third-party websites. So no need to worry about this.

AxCrypt(2.x) will work without internet(offline) also. So no need internet to decrypt the encrypted files. For more information, please visit here https://www.axcrypt.net/blog/axcrypt-online-vs-offline/

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or file/folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

You can download the latest legacy version of the AxCrypt app by using the URL: https://www.axantum.com/

[Prabhukumar RModerator]

Hello D,

Here we will explain how AxCrypt 2.x works

AxCrypt(2.x) now uses a single sign-on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt(2.x) works just like email software(s) or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

In AxCrypt 1. x, We can opt for the registration option based on our choice/need. That means AxCrypt 1. x can work without the AxCrypt account also. But AxCrypt 2. x will not work without an AxCrypt account. Whether it may be an online or offline account.

Please note: AxCrypt 1.x is a legacy version. That means it is outdated and there is no longer any support for it, whereas AxCrypt 2.x is the version that we are continuously working on to keep improving it. It’s absolutely not recommended to use 1.x. We recommend all users, old and new, to always use the most current released version of AxCrypt, which can be downloaded here.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Kylie,

You can use AxCrypt to secure your files which are all stored in your cloud service like Dropbox, OneDrive, google Drive, etc..

AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.

Please read the blog for drive encryption AxCrypt –https://axcrypt.net/blog/easy-guide-to-encrypting-onedrive-files-using-the-unbreakable-aes-256-algorithm and  https://axcrypt.net/blog/encrypt-onedrive-and-googledrive-files-using-worlds-best-encryption

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Johnson,

The error message states, the encrypted file which you are trying to open File does not exist in the location. It might happen because of the files/secured folder are not available, temporary system files and the network is not available.

Please check whether the encrypted file is present in that location or not. If yes, select the files to open. Now AxCrypt will open the same.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Angel,

You have the same question asking in Hubspot. we already respond to your question via email/Hubspot. Please check your email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello max,

Do you want me to write to support you?  –yes, Please write an email to our support.

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog. After that, So, Please use your latest password to sign in with the AxCrypt app(internet-enabled) without any issues.

We will explain more about, what is the local mode?

You might be using your old AxCrypt password(which is different from the one that exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign-in password will be used to encrypt the files. We do not suggest the users use it in local mode unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app(internet-enabled) without any issues.

[Prabhukumar RModerator]

Hello Claudio,

Sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.

If you are asking any Queries, please write us at support@axcrypt.net.

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