Forums Help & support Unexpected Error

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 9 months, 2 weeks ago.

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  • #31829 Reply

    Matthew

    When I open the MacOS app (2.2.804.0) I get a message box saying Unexpected Error! Exception during process of ‘Access to the path ‘/Users/xyz/Google Drive/My AxCrypt’ is denied.’.

    How can I allow access to this folder?

    #31830 Reply

    Prabhukumar R
    Moderator

    Hello Matthew,

    Thanks for sharing the error message.

    This is not related to the AxCrypt app issue. The problem is “Access Denied”. Please provide full access to the user then you will access the file. Please follow the below link.

    AxCrypt is a file encryption software and it requires full write access to the path when encrypting/decrypting the files.

    Please provide the necessary access(write access for the currently signed-in user) to the file path and then try to encrypt/decrypt the files under the specified location.

    We also found something in the internet to resolve the same,

    https://support.apple.com/en-in/guide/mac-help/mchlp1203/mac ,

    https://support.apple.com/en-in/guide/mac-help/mchlp1038/11.0/mac/11.0

    https://community.firecore.com/t/an-error-occurred-access-denied-after-macos-catalina-update/18711,

    Please check the above links and try to resolve the issue, if you are agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

    If you are asking any Queries, please write us at support@axcrypt.net.

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