[Prabhukumar RModerator]

Hello Filomena Mitreska,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Umesh Hire,

We request that you send an email to our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Keven,

Apologies for the inconvenience caused. Our account site is up and working as normal.

Still, if you are facing any Query/issues, please provide more information about the issue and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Rodolphe,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Rodolphe,

it’s opened on a 2021 version…what can i do? — Could you please elaborate on your concern? We need a little more clarity on the issue and accordingly, we will be able to provide support. Also, we would request you to send an email to our support – support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dudley Nightshade,

Are you getting any exceptions or error messages while decrypting the file using the AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Do you have any screenshots? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Victoria,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello nobody,

We request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Anonymous,

If you want to change the AxCrypt account password via File | Options | Change Password from the AxCrypt app or you can change the AxCrypt account password via our account site, please sign in our website (https://account.axcrypt.net/en/Home/Login ) then go to security | Password.

If you have any questions, please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello M,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello StephenAlext,

We are already discussed with our team to create a separate password or different approach to achieve the same. We will update here soon with the new approach.

[Prabhukumar RModerator]

Hello JAMILA,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Please use the AxBruteForce tool to recover the encrypted files.

We have simple software allowing you to try to find password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset. For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

• This reply was modified 10 months, 4 weeks ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello Graham,

We would request you to send an email to our support – support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello juliano,

If someone encrypted for example hacker, I am very sorry to hear that your client apparently are the victim of a hacker ransom attack against your files.

If the files are having an “.axx” file extension, then the files are encrypted with the AxCrypt app only.

However, please understand that AxCrypt is just a tool that is used by millions of legitimate users for good purposes. I am very sad that a hacker has chosen AxCrypt as the tool to perform the ransom attacks.

Unfortunately, in this case, AxCrypt is based on strong encryption, and it is generally not possible to crack the encryption.

What you must do is contact your local police and have them follow the money and Internet trail to the hacker. Since others appear to be in the same situation, you may want to contact media in order to make this problem more widely known, and also gain the possibility of a group action of all the victims against the hacker.

We cannot help, we are in no way involved, and there is no way to open the files without the passphrase used.

Please read AxCrypt used for ransom attacks for a longer discussion of what I know about this affair.

[Prabhukumar RModerator]

Hello Lo,

“Please avoid sending the same query in different mediums. You may get the duplicate response”

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