[Prabhukumar RModerator]

Hello Jorge,

Please provide more information about the issue, We request that you send an email to our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello jhone,

In our website, you cannot encrypt the files. First, download the AxCrypt app from our website. After downloading, you can install the AxCrypt app in your system.

After installing the AxCrypt app, you sign in to the AxCrypt app with your credentials. Now you can open/decrypt the encrypted files.

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/

Please refer our help center page :  https://axcrypt.net/helpcenter/

[Prabhukumar RModerator]

Hello Archie French,

AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

Please use AxBruteForce tool to recover the encrypted files.

We have simple software allowing you to try to find password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Please note: AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Freddie Ellis,

We have a feature called AxCrypt key sharing.

Please read our guide page here: https://axcrypt.net/information/guides/keyshare/

You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients/employees/partner or key shared encrypted file to send/share the network/server.,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=TUVWbmiEFSs

Please check our video tutorial for more information: How to use AxCrypt – YouTube and Get Started | AxCrypt – File Security Made Easy .

If you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Juan Pablo Isaza,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello  Iffat Khan,

You can update your payment details by signing into https://account.axcrypt.net/en/Home/Login . After signing in, just navigate to My AxCrypt ID page and click update payment details button to update the payment info.

If you have any queries related to the AxCrypt subscription payment details, please write a mail to info@axcrypt.net .

[Prabhukumar RModerator]

Hello Jenifer0331,

To cancel your subscription, please sign into your account at https://account.axcrypt.net/ and click the “Cancel Subscription” button on the “My AxCrypt ID” page.

If you facing any issues during the cancellation process, feel free to reach out to us at support@axcrypt.net, and we will be happy to assist you further.

[Prabhukumar RModerator]

Hello MICHEL,

Please read the forum link for the detailed information about your query,  https://forum.axcrypt.net/forums/topic/error-inflating-invalid-stored-block-lengths/#post-7334 . In that forum, our developer had explained the issue.

After reading the forum response, please read the below.

AxCrypt app does have a verify file functionality in the latest version. You can use the same to verify the file structure.

First, you have to enable debug menu to use the verify file functionality via File | Options | enable Debug.

Then use the Check File submenu from the Debug menu to verify the file structure.

You can also try the Try Broken File submenu from the Debug menu, to recover the corrupted file.

Still, if you are facing any Query/issues, Please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Martin,

We apologies!  We will inform our development/Finance team to investigate it and get back to you.

We have responded to your support email. Please check the same.

[Prabhukumar RModerator]

Hello Brent Makuh,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Ali,

To cancel your subscription, please sign into your account at https://account.axcrypt.net/ and click the “Cancel Subscription” button on the “My AxCrypt ID” page.

If you facing any issues during the cancellation process, feel free to reach out to us at support@axcrypt.net, and we will be happy to assist you further.

[Prabhukumar RModerator]

Hello Dan K,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Please close the encrypted file and corresponding file, Please check the AxCrypt app every time, it will update the file, it’s then you can sign-out/exit from the AxCrypt app.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

If you have any questions, please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello

Please check the proper file extension. Then open the encrypted file without any issue.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

Still, if you are facing any Query/issues, please provide more information about the issue and screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jörg,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Please close the encrypted file and the corresponding file, Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Note: The temporary files will be removed as soon as the opened encrypted file is closed/signed out from the AxCrypt app.

If you have any questions, please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jack Balazs,

To cancel your subscription, please sign into your account at https://account.axcrypt.net/ and click the “Cancel Subscription” button on the “My AxCrypt ID” page.

If you facing any issues during the cancellation process, feel free to reach out to us at support@axcrypt.net, and we will be happy to assist you further.

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