[Prabhukumar RModerator]

Hello D,

AxCrypt will not close the business. Because we are running successfully for over 15+ years. In case we stopped the business, We have a standalone version and the AxCrypt software is available on other third-party websites. So no need to worry about this.

AxCrypt(2.x) will work without internet(offline) also. So no need internet to decrypt the encrypted files. For more information, please visit here https://www.axcrypt.net/blog/axcrypt-online-vs-offline/

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or file/folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

You can download the latest legacy version of the AxCrypt app by using the URL: https://www.axantum.com/

[Prabhukumar RModerator]

Hello D,

Here we will explain how AxCrypt 2.x works

AxCrypt(2.x) now uses a single sign-on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt(2.x) works just like email software(s) or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

In AxCrypt 1. x, We can opt for the registration option based on our choice/need. That means AxCrypt 1. x can work without the AxCrypt account also. But AxCrypt 2. x will not work without an AxCrypt account. Whether it may be an online or offline account.

Please note: AxCrypt 1.x is a legacy version. That means it is outdated and there is no longer any support for it, whereas AxCrypt 2.x is the version that we are continuously working on to keep improving it. It’s absolutely not recommended to use 1.x. We recommend all users, old and new, to always use the most current released version of AxCrypt, which can be downloaded here.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Kylie,

You can use AxCrypt to secure your files which are all stored in your cloud service like Dropbox, OneDrive, google Drive, etc..

AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.

Please read the blog for drive encryption AxCrypt –https://axcrypt.net/blog/easy-guide-to-encrypting-onedrive-files-using-the-unbreakable-aes-256-algorithm and  https://axcrypt.net/blog/encrypt-onedrive-and-googledrive-files-using-worlds-best-encryption

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Johnson,

The error message states, the encrypted file which you are trying to open File does not exist in the location. It might happen because of the files/secured folder are not available, temporary system files and the network is not available.

Please check whether the encrypted file is present in that location or not. If yes, select the files to open. Now AxCrypt will open the same.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Angel,

You have the same question asking in Hubspot. we already respond to your question via email/Hubspot. Please check your email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello max,

Do you want me to write to support you?  –yes, Please write an email to our support.

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog. After that, So, Please use your latest password to sign in with the AxCrypt app(internet-enabled) without any issues.

We will explain more about, what is the local mode?

You might be using your old AxCrypt password(which is different from the one that exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign-in password will be used to encrypt the files. We do not suggest the users use it in local mode unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app(internet-enabled) without any issues.

[Prabhukumar RModerator]

Hello Claudio,

Sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Marc,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign-in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted to enter the file password (which is used for the encryption of the file).

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

Please use the AxBruteForce tool to recover the encrypted files.

You can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello max,

Please use the option(File |Option|Auto upgrade files to AES-256)  from the file menu. Once we clicked/enabled the menu, it will ask us to a password. Please enter the password. now please try to open your files.

2. Please check the status on the AxCrypt app title bar – this might be offline. If yes, First you have enabled the option Always Offline (File|option|Always offline).

then now disable the option (Always Offline) then Exit in the AxCrypt app. Check your internet connection now start the AxCrypt app and credentials. Now check AxCrypt app are offline or not.

Please use your password to sign in with the AxCrypt app(internet-enabled) without any issues.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Allard,

We have a feature called Decrypt Temporarily. Please add the folder in the AxCrypt secured folder then right-click the folder then select the option Decrypt Temporarily.

When we click Decrypt Temporarily, all files inside the folder are decrypted temporarily. AxCrypt waits for the app to exit or sign out to re-encrypt all the files inside the temporarily decrypted folder. Finally, click the sign-out button to re-encrypt all the files inside the temporarily decrypted folder

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Michael,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello ezmo,

Sorry to say, there is no integration in MS Teams.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Bruno,

Apologies for the inconvenience caused.

Please you can write an email to our support team at support@axcrypt.net. we will help you.

[Prabhukumar RModerator]

Hello Miguel,

AxCrypt 1 use a command line version, just visit the website: https://www.axantum.com/xecrets-file-cli

[Prabhukumar RModerator]

Hello Erik,

Apologies for the delayed response

Desktop:

Sign in to the AxCrypt app with different email addresses/AxCrypt accounts, Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Now Sign in to the AxCrypt app with your AxCrypt credentials. Start AxCrypting……

Mobile app: you can change the email address on the AxCrypt mobile login page. please clear/remove the old email address that you enter, then enter the new email address.

If you are asking any Queries, please write us at support@axcrypt.net.

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