How to handle corrupted AxCrypt encrypted files?

[Russell Robles]

Hello everyone,

I recently encountered a problem where one of my AxCrypt encrypted files seems to have become corrupted. When I try to open it, I get an error message saying the file cannot be decrypted. Has anyone faced this issue before? Is there any way to repair or recover a corrupted encrypted file in AxCrypt?

I’d really appreciate any tips or tools that could help.
Thank you so much for your advice!

 

Russell Robles (speedstars)

[Prabhukumar RModerator]

Hello Russell Robles,

Sorry to say, If the encrypted file is corrupted/Damaged then AxCrypt will not able to decrypt the same. But we have a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.

Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.

Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

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