[Prabhukumar RModerator]

Hello Zac,

Sorry to say, but Currently AxCrypt mobile app does not have an inactivity sign-out feature.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Scomar,

Due to the file size is too big or does not have a valid location access or slow network configuration, AxCrypt will take some more time to finish the decryption/ encryption

When encrypting/decrypting bulk number of files or larger files, AxCrypt will take some more time to finish the encryption/decryption. AxCrypt performs as much as faster based on the user’s system configuration and the file size.

progress bar: Our team is effectively working on suggestions/requests/queries that come from customers. Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready. We will surely update you when it will be ready.

If you are facing any issues/Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello DUBOC,

we have responded to your question via our support email. I would request you to please check your email.

[Prabhukumar RModerator]

Hello BLONDEL,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello BLONDEL,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Ritchie,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-and-axcrypt

A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Marzin,

We apologies! We would request you to send a email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Fran,

Please make sure that you have to allow the AxCrypt app to access the folders on your mac.

Go to the following option on your Mac system: Security & privacy => Files and Folders =>AxCrypt =>Download folder & Document folder – give permission in the above two folders.

Please check whether your operating system has any pending updates or not. If there are any pending updates, please update the same.

Please note: It might have happened because some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software setting

This might be because of the problem with a dot net framework or some other third-party applications that are not allowing the AxCrypt app to run.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brian,

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report .Also, write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Sun,

We apologies! Please provide more information about the issue and a screenshot, we would request you to send an email to our support – support@axcrypt.net.

[Prabhukumar RModerator]

Hello nobody,

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog

After that, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brian,

We have responded to your question via our support email. I would request you to please check your email.

[Prabhukumar RModerator]

Hello Brian,

Sorry to hear this.

Please check, the AxCrypt application is running in the background. Please check whether the task manager AxCrypt is running or not. If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.

Please note: This might be because some other third-party applications are not allowing the AxCrypt app to run. Please try to check if any firewall or antivirus software is blocking the AxCrypt app or not. If blocked, please add the AxCrypt app to the app’s whitelist.

Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.Also provide step-by-step information about the issue.

[Prabhukumar RModerator]

Hello brian,

Sorry to say, Currently AxCrypt doesn’t support an import passwords feature. we do have a plan for it.

We already added this to our to-do list. We do have more updates in the Password Manager in the near future.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Bryan,

Sorry to say, currently don’t have any option, But we will develop the same in the future.

If you are asking any Queries, please write us at support@axcrypt.net.

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