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August 23, 2024 at 12:46 in reply to: I'm not able to open encrypted files even though I logged in using my password. #37634
Hello Erik van,
We are continuously working on to resolve the issues. Please allow us some time to resolve the issues.
Hello Jc and Doug,
Apologies for the inconvenience caused.
We have recently updated our application, We would request you to uninstall and re-install the Application.
Before uninstalling, please follow the below steps.
Please check the folder(C:\Users\’User Name’\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a backup of those folders. Then clean the local cache in the below described way.
Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and start the AxCrypt app like a new one.
Then uninstall the AxCrypt app and restart the system then install the latest version-2.1.1687( Download AxCrypt | Encrypt and Decrypt files | Mobile, PC, Cloud ) of the AxCrypt app.
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Fred,
We would request you to send an email to our support – support@axcrypt.net. We will help you.
Hello Robert,
We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.
Hello petere,
Our team is effectively working on suggestions/requests/quires that come from customers. Your inputs are highly important for us so it would be great if you keep on sharing your suggestions. It will help us make our services better. We will inform our development team to investigate it.
We would request you to send an email to our support – support@axcrypt.net.
August 19, 2024 at 13:58 in reply to: Encrypt entire contents of folder including sub folders #37565Hello Sam,
Apologies for the delayed response.
You have the same question asking in Support. We have already responded to your question via email. Please check your email.
“Please avoid sending the same query in different mediums. You may get the duplicate response”
Hello
Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog
So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.
If you are facing any issues/Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello rehezb,
We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.
August 2, 2024 at 15:06 in reply to: Exception during processing [file name] Value cannot be null. Parameter name: fi #37257Hello Bassam & Brad,
We apologies! We would request you to send an email to our support – support@axcrypt.net. Also We will inform our development team to investigate it and get back to you as soon as possible.
Hello Tyler,
We apologies! We would request you to send an email to our support – support@axcrypt.net. We will inform our development team to investigate it and get back to you.
August 1, 2024 at 12:11 in reply to: When we crypt a lot of files we do not see the progress of the work #37236Hello Jacques,
In the latest version of the AxCrypt app, we are disabling the progress bar. We are working on the progress/status bar(while encrypting a file/files).
Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready. We will surely update you when it will be ready.
If you are facing any issues/Queries, please write to Support@axcrypt.net. we are happy to help you.
Hello Timothy,
Apologies for the inconvenience caused.
We forwarded your issues to our development team and will investigate and work on it.
Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready.
Your inputs are highly important for us so it would be great if you keep on sharing your suggestions. It will help us making our services better. I will surely update you when it will be ready.
Hello Carolyn Bostick,
You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/
Please note: There is no separate premium/business/free/password manager download.
Just you can install the AxCrypt app in your system/laptop and login to the AxCrypt app. AxCrypt app automatically enables your subscription.
If you have any queries, please write to Support@axcrypt.net. we are happy to help you.
Hello steven lane,
Please read this Froums https://forum.axcrypt.net/forums/topic/whats-happen-if-i-change-password/ about change passwords.
Hello steven lane,
Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog
Now, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.
We will explain more about, what is the local mode?
You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.
If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.
You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
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