[Prabhukumar RModerator]

Hello Mehul,

Everything seems fine and it’s working fine when we tried to recreate the issue in our local environment.

Please send more detailed information with some screenshots. Please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Huygh,

You have login in AxCrypt Local mode We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

Or

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Then uninstall the AxCrypt app and restart the system the install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ .

Now install the AxCrypt app(with internet connection) and try to start AxCrypting……without any issue.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Robert Scavone,

AxCrypt is a file encryption software not a Folder encryption software. AxCrypt has a feature called Secured Folder which provides the convenience to the users, to secure more than one files in a single operation. You can encrypt the Drive/disk folder/file(S) using AxCrypt Secured folder features.

Please note: AxCrypt secured folder is a premium feature. If you are using a trial subscription you can use all premium features

Please refer the link to know the difference between Free and Premium subscription features, https://www.axcrypt.net/pricing/.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello David,

AxCrypt app you can see the progress bar and notification.

If you can encrypt/decrypt the more than 10 seconds of encryption file, AxCrypt will send the process bar notification.

when the task completed the encryption process AxCrypt app will send a notification.

So please to encrypt/decrypt the large files, then you get the process completed notification.

[Prabhukumar RModerator]

Hello Ana Revenga,

Our support team is responded to the same question in the support email to your email address. please check the same.

Please note: Please avoid the same query in a different medium.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ronnie,

AxCrypt app encrypt file(s) with the .axx extension. I think there is no issue in AxCrypt(not sure). Please contact relevant support.

[Prabhukumar RModerator]

Hello Daniel,

I need to confirm your email address, please write to support@axcrypt.net. 

Please note: I think, the email was blocked in the your system/end. So please to add the AxCrypt mail host(Our email sending IP is 83.168.228.93 – the same as account.axcrypt.net) in your mail server whitelist.

[Prabhukumar RModerator]

Hello daniel,

Our support executive responded to your last two emails. Please check your inbox once again or also check your spam or junk folder.

we respond to users’ emails within a day.

[Prabhukumar RModerator]

Hello Brian,

Just to be clear, our mobile apps do not yet have the capability to encrypt or update encrypted files on mobile devices.

Our Mobile apps, can’t encrypt your files.

The mobile apps are intended to complement the desktop application, by allowing files encrypted on the desktop to be opened and viewed on any mobile device.

Please open the Gd file in the system/laptop then edit and save the file. then sync to your system and mobile device.

If the above doesn’t help, Please more detailed about the issue and write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Maurice,

Please explain more detailed(step by step) information about the issue.

Do you have any screenshots? — If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Please more detailed about the issue and write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Mcgyver,

Hope your problem resolved. it’s not clear your question. Please more detailed about the issue and write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Mcgyver,

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign-in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Now check the same again. Now you can open the encrypted file with a new password(Change password).

[Prabhukumar RModerator]

Hello Andrew,

Do you have any screenshot? — If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

please provide detailed information about the issue and screenshot also, write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Andrew

Please download the AxCrypt app in your second system and install the same.

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/ .

Now install the AxCrypt app in your second system and sign in AxCrypt app using your account credentials.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Federico,

I am really sorry to hear this. we help you to resolve the issue.

Please provide more system information like, operating system, version, etc also please explain which AxCrypt version do you have tried.

Please contact our support team and write an email to support@axcrypt.net.

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