[Prabhukumar RModerator]

Hello peter,

We are tried to re-recreate the latest version installation problem/issue with our local environment, But not able to re-create the same.

when you install the latest version of the AxCrypt app, do you have face any issue when installing the AxCrypt app future version, Please take backup this folder C:\Users\username(xxx)\Appdata\Local\AxCrypt. Please send the backup file to our support team(support@axcrypt.net). we will investigate the same.

Excel -file:

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files. We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

So we have to close all the opened application instances. If you closed all the instances.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Rakesh,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

Please note: AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

still, If you are facing any issues, you can feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Claudia ,

Please explain the more detailed information about the issue also some screenshots. Also, you can write an email to our support team support@axcrypt.net.we are trying to find the issue and fix the issue as soon as possible.

Please explain which AxCrypt version do you used?

[Prabhukumar RModerator]

Hello Sylvester,

We have released the progress bar in the last version, before 2 or 3 versions. but I don’t remember the exact date for the release of the progress bar.

you can check the screenshot in the link https://forum.axcrypt.net/forums/topic/encrypting-large-folder-structure-how-to-knwo-when-done/#post-18452

for some reason, we are disabling the progress bar in the latest version.

[Prabhukumar RModerator]

Hello Sylvester,

Apologies for the inconvenience caused.

In the latest version of the AxCrypt app, we are disabling the progress bar. we are working on the same.

It will be released the upcoming version of the AxCrypt app.

[Prabhukumar RModerator]

Hello Kyle,

please provide more information about the issue and write a mail to support@axcrypt.net

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report

[Prabhukumar RModerator]

Hello Triche,

Yes, secured folder functionality works the same in one drive also.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

If you are added the new file in a secured folder, then you have to click the “Broom icon” or sign-out from the AxCrypt app. now your newly added file is encrypted.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted.

Include Subfolders:

You can encrypt a folder by using Secured Folders option. After that if you create a subfolder, it won’t re-encrypt the files of subfolder.

We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Timothy Vickers,

We do have a plan to develop the same. Sorry to say, We are not sure when we are going to do. But we will do the same in near future.

Our developers are busy with developing and fixing major and high priority task/issues. Based on our developers availability, it will get completed soon.

[Prabhukumar RModerator]

Hello Ankit Aggarwal,

No, Currently AxCrypt 2.x does not support command line integration.

do these software create File Hash? If yes, then what is the algorithm used? — For File Hash here is the link with all information – https://www.axcrypt.net/information/technical-details
https://axcrypt-download.s3.eu-north-1.amazonaws.com/downloads/AxCryptVersion2AlgorithmsandFileFormat.pdf

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello PROST,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello andrew,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Anonymous,

Download the latest version of the AxCrypt app file from our official website https://www.axcrypt.net/download/.

If you are installing the AxCrypt app on your system and sign in AxCrypt app with your account credentials. Now you are able to see the subscription status on the AxCrypt application title bar. 

if are not download the AxCrypt app, Please download the AxCrypt app First in the above link, After that install the same.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ramazan,

Please avoid sending a same query in different mediums. You may get duplicate response.

Also, we have already responded in your support email.

[Prabhukumar RModerator]

Hello Ramazan,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Sanny,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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