[Prabhukumar RModerator]

Hello Jibse,

AxCrypt 2 asks you to sign in to your account, which AxCrypt 1 did not. We now use a single sign on model where the same password is used to sign in to our servers and to protect your files. The password that you’re being asked for is the password to your account, which you probably created when you first installed AxCrypt 1.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

AxCrypt 2.x will be available on many platforms and devices, while AxCrypt 1.x will always be limited to the Windows desktop. The new version is rewritten from the ground up on a new technological platform, and there are many differences.

AxCrypt 2 comes with newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.

You can download the Latest AxCrypt(2.x) from our official website: https://www.axcrypt.net/download/.

Please refer the link to know the difference between Free and Premium subscription features, https://www.axcrypt.net/pricing/ .

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Nigel Barrett,

You have wrongly mapped the default connection. Please change the default extension .axx file, please follow the below steps to change the default extension(mapped). After changing the default extension AxCrypt working without any issue.

AxCrypt encrypted files should have a file extension “.axx”. Also, default application for the file type “.axx” should be AxCrypt app only.

If the AxCrypt app is not configured as a default app for the file extension or no other apps are mapped to the file extension.

Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links,

https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Daniel,

Yes, correct. We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

[Prabhukumar RModerator]

Hello Melvin,

Apologies for the delayed response.

It is presented as a way to secure files in Google Drive, but if i understand it correctly it only works this way if you sync your google drive with your local? –Yes.You can use AxCrypt to secure your files which are all stored in your cloud service like google Drive, Dropbox, one drive, etc..

AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.

After synchronizing your GoogleDrive files to your local, just encrypt those with the AxCrypt app. Once again sync your local with GoogleDrive.

Note : If we tried to decrypt/encrypt the files which are synched with the cloud storage services(like googledrive and etc), then the cloud service provider/application will need internet to sync the file(s) between your system and the cloud service. So that time we need internet to synch the files.

So you can not use actually use Axcrypt to secure Files in google drive? or Google Domain? — No.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Steve,

Please read more info about how AxCrypt works and technical information page: https://www.axcrypt.net/information/technical/  or   https://www.axcrypt.net/support/faq

[Prabhukumar RModerator]

Hello Stephen,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Ankit Aggarwal,

Sorry to say, AxCrypt does not support integration with ChiperTrust.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello AB,

Sorry, currently we don’t support this feature. but we do have a plan to develop, We are not sure when we are going to do. But we will do the same in near future.

[Prabhukumar RModerator]

Hello latho,

Apologies for the delayed response.

As per Microsoft community, we found some information to resolve your issues,

Error code mentioned in the report file is 0x80070643 and the answer from the Microsoft support is,

This issue can be solved by running the Windows update trouble shooter. Click on the link below to know how to troubleshoot Windows update.

https://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_update-insiderplat_pc/windows-update-error-0x80070643/3bad0495-dabb-4e3f-91a7-aaf992ef537a

Please try to do the above if you agree, otherwise don’t please check with your system administrator. We do not gurantee about others support answers. But we are just helping the user to verify and resolve the issue.

I think, windows update and dot net framework trouble-shooter will help you to resolve the issue.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Arnau,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Anonymous,

AxCrypt will work based on number of files, its size and user’s system configuration. If we are trying to secure large sized files in the lower configuration system, then AxCrypt will take some time to complete the process.

AxCrypt performs as much as faster based on the user’s system configuration and the file size.

We are going to start working on the App optimization issues. So users will get the optimized version of the AxCrypt app in the near future.

[Prabhukumar RModerator]

Hello KHakim,

Apologies for the inconvenience caused.

Please provide more information, and an invoice to send our support team, please write an email to our support team support@axcrypt.net. we will investigate the same.

Once again Sorry for the inconvenience.

[Prabhukumar RModerator]

Hello rico,

I had already explained, The fix is in the testing stage. It will be deployed as soon as possible. we don’t sure when to release the next version.
we will release it as soon as possible.

[Prabhukumar RModerator]

Hello Case Stone,

In this version the “sweep” icon is gone, and in the main menu under “File,” the option “Clean Open Files” is grayed-out and inaccessible. —  The default “Clean Open Files” is gray out and inaccessible. when you open the encrypted file that time “Clean Open Files” and broom icon is enabled.If the encrypted file is closed, the broom icon and clean open file are disabled.

In this version, “clean open file” and the Broom icon are working.

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Kyle,

Thanks for sharing the information. We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

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