Forums Bugs & issues Upgrade impossible

This topic contains 2 replies, has 2 voices, and was last updated by  Prabhukumar R 5 months, 1 week ago.

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  • #25970 Reply

    HERVE

    Hello

     

    I want to subscribe to premium version but when I clic on the link, nothing happens

     

    Thx

    #26376 Reply

    reinhard G Seidl

    Same issue – i’ve had a premium subscription for some time. My credit card changed, and the auto-pay bounced. So axcrypt told me to change my payment info. Which i did. Then – nothing – there’s no way to actually get axcrypt to now do a transaction.

    When you navigate to an option that says “upgrade me to Premium!”, it just links back to the account page that says “update your payment info” (which is done at that point).

    There is also no help available- since that is only available to paying customers.

    So perhaps time to look for another service – one that actually will take your money…

    #26379 Reply

    Prabhukumar R
    Moderator

    Hello reinhard,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

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