Forums Help & support Cancellation if axcrypt premium subscription

This topic contains 5 replies, has 3 voices, and was last updated by  Prabhukumar R 1 hour, 39 minutes ago.

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  • #14320 Reply

    Jas

    <p style=”text-align: left;”>Actually I don’t want axcrypt premium subscription now. I was on 30 day free trial and now I want to cancel my subscription and go back to axcrypt basic. And I want to do it quick because I only have 4 days left for premium trial to end.</p>
    But there is nothing on your website for cancellation of premium subscription. Pls help

    #14321 Reply

    Svante
    Spectator

    Hello,

    See https://forum.axcrypt.net/information/license/ .

    “We will always offer a no questions asked refund if requested within 30 days. Inform us via email at info@axcrypt.net should you wish a refund. Refunds are issued by reversing the initial transaction, unless we agree otherwise.”

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    #14825 Reply

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    #26694 Reply

    soumya

    I dont want axcrypt premium subscription. I have even emailed about cancelling my subscription before 30 days free trial end date but it was not cancelled and my money got deducted. Can you please Cancel my subscription and refund the money.

    #26707 Reply

    Prabhukumar R
    Moderator

    Hello soumya,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

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