[Prabhukumar RModerator]

Hello Doug Reilly,

Please check out our mobile app video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://axcrypt.net/information/guides/get-started/mobile/ to get started with AxCrypt.

If you have any quires, Please write an email to support@axcrypt.net

[Prabhukumar RModerator]

Hello Anonymous,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

So please try to remember the file password(which was used in the encryption process) to decrypt/open the encrypted files.

Please use AxBruteForce tool to recover the encrypted files.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

For local password:

We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases. 

Or   Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ian Fisher,

We have responded to your question via our support email. I would request you to please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello M,

We have stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

For legacy: Please refer to this link https://www. axantum.com/ and contact legacy support.

You can use the Free subscription in latest AxCrypt 2.x. You can download the latest version of AxCrypt app from our official website: https://www.axcrypt.net/download/.

Please use this link https://account.axcrypt.net/en/Home/Register to Signup/Create a AxCrypt account

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/guides/get-started/ to get started with AxCrypt.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello M,

Please refer to this link https://www. axantum.com/ and contact legacy support.

[Prabhukumar RModerator]

Hello JaimeLoreto,

Yes, In the Windows app, You can see the list of people who are sharing the document in the share access dialog.

For mobile app: In the recent files section, if you have any files then long press the file then click the file info button to see the key shared user list will be there. Only if you had any recent files which are key shared.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dennis,

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.

If you mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to its appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.

Still, you are not able to decrypt the file, AxCrypt provides a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.

Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.

Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dennis,

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt temporaily your secured folder by single click.

We can decrypt the AxCrypt secured folder by navigating to the Secured Folders tab in the AxCrypt app. You can use Decrypt Temporarily Feature to secure and update contents of your folder files.

Decrypt Temporarily will decrypt the entire folder until you signed out from the AxCrypt app. AxCrypt will re-encrypt the temporarily decrypted folder, When your account signed out from the AxCrypt app.

In case the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Morand,

Please you can write an email to our support team at support@axcrypt.net. our support team will help you.

[Prabhukumar RModerator]

Hello DJ,

Please you can write an email to our support team at support@axcrypt.net. our support team will help you.

[Prabhukumar RModerator]

Hello Dennis,

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.

If you mistakenly rename non-AxCrypt files to end with .axx, in which case renaming back to its appropriate extension will fix the issue since the file was never encrypted in the first place in this scenario.

Still, you are not able to decrypt the file, AxCrypt provides a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.

Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.

Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Sirago,

Our team is effectively working on suggestions/requests/quires that comes from customers. Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready.

Your inputs are highly important for us so it would be great if you keep on sharing your suggestions. It will help us making our services better. I will surely update you when it will be ready.

[Prabhukumar RModerator]

Hello bathmcdonalds,

As per the Microsoft community, we found some information to resolve your issues,

Error code mentioned in the report file is 0x8007015e and the answer from the Microsoft support is,

This issue can be solved by running the Windows update trouble shooter. Click on the link below to know how to troubleshoot Windows update.

http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-10

Please try to do the above if you agree, otherwise don’t please check with your system administrator. We do not gurantee about others support answers. But we are just helping the user to verify and resolve the issue.

We think, windows update and dot net framework trouble-shooter will help you to resolve the issue.

[Prabhukumar RModerator]

Hello Ronald,

We do have a plan to develop command-line option in AxCrypt 2.x. We will add that feature in future versions of the AxCrypt app

[Prabhukumar RModerator]

Hello Charles ,

“Please avoid sending the same query in different mediums. You may get the duplicate response”

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