[Prabhukumar RModerator]

Hello Marc,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign-in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted to enter the file password (which is used for the encryption of the file).

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

Please use the AxBruteForce tool to recover the encrypted files.

You can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello max,

Please use the option(File |Option|Auto upgrade files to AES-256)  from the file menu. Once we clicked/enabled the menu, it will ask us to a password. Please enter the password. now please try to open your files.

2. Please check the status on the AxCrypt app title bar – this might be offline. If yes, First you have enabled the option Always Offline (File|option|Always offline).

then now disable the option (Always Offline) then Exit in the AxCrypt app. Check your internet connection now start the AxCrypt app and credentials. Now check AxCrypt app are offline or not.

Please use your password to sign in with the AxCrypt app(internet-enabled) without any issues.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Allard,

We have a feature called Decrypt Temporarily. Please add the folder in the AxCrypt secured folder then right-click the folder then select the option Decrypt Temporarily.

When we click Decrypt Temporarily, all files inside the folder are decrypted temporarily. AxCrypt waits for the app to exit or sign out to re-encrypt all the files inside the temporarily decrypted folder. Finally, click the sign-out button to re-encrypt all the files inside the temporarily decrypted folder

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Michael,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello ezmo,

Sorry to say, there is no integration in MS Teams.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Bruno,

Apologies for the inconvenience caused.

Please you can write an email to our support team at support@axcrypt.net. we will help you.

[Prabhukumar RModerator]

Hello Miguel,

AxCrypt 1 use a command line version, just visit the website: https://www.axantum.com/xecrets-file-cli

[Prabhukumar RModerator]

Hello Erik,

Apologies for the delayed response

Desktop:

Sign in to the AxCrypt app with different email addresses/AxCrypt accounts, Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Now Sign in to the AxCrypt app with your AxCrypt credentials. Start AxCrypting……

Mobile app: you can change the email address on the AxCrypt mobile login page. please clear/remove the old email address that you enter, then enter the new email address.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jyrki,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello max,

Am I on the right page? – Yes, you are on the right page.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Peter & Fred ,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved.

Once again sorry for the inconvenience.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ana & Don,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved.

Once again sorry for the inconvenience.

If you are asking any Queries, please write us at support@axcrypt.net.

• This reply was modified 1 year, 4 months ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello max,

Apologies for the delayed response

Please use this option as we said in the previous “we will share one workaround – Use the Upgrade files to AES-256 file menu option to re–encrypt all the files with a new password“

[Prabhukumar RModerator]

Hello Rob,

The AxCrypt app have a logging option to see all the events. You can enable the same by using the Debug | Logging option. To enable the Debug menu, navigate to File | Options | Debug.

Please note: we use it for troubleshooting purposes- but you can use this as your activity logs

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Frédéric,

When you start the AxCrypt app, the AxCrypt app to check the folder(C/Users/myname/.local/share/AxCrypt). at that time, the folder to check the permission of the above location. Please provide the necessary access(write access for the currently signed-in user) to the file path and then try to encrypt/decrypt the files under the specified location.

So please give the full permission in the above folder, and also check any third application to block the above folder.

We also found something on the internet to resolve the same,

https://support.microsoft.com/en-au/office/set-or-clear-read-only-status-d2dd74b2-2756-4cfb-8ee0-3c7977c80c8b

https://support.lesley.edu/support/solutions/articles/187267-changing-a-read-only-file

Please check the above links and try to resolve the issue, if you agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

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