Forums Bugs & issues IMAC

This topic contains 5 replies, has 2 voices, and was last updated by  Prabhukumar R 11 months, 1 week ago.

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  • #31116 Reply

    Frédéric Caulier

    Hi

    I use axcrypt since many times and i have now an Imac instead of pc.

    I have problem with all my excel and word file on Mac

    When i open a file without crypting it, i can modify and save it but if i open the same file encrypted, the file open in excel or word but “read only”

    I can’t modify and save it (only save a copy which is placed in users/myname/.local/share/Axcrypt

    The problem is only on MAC (On a PC that’s ok)

    Best regards

    Frédéric Caulier

    #31121 Reply

    Prabhukumar R
    Moderator

    Hello Frédéric,

    We think, your files are not given full permission. Please check and give full access(write/read) for the files

    AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.

    Please provide the necessary access(write access for the currently signed in user) to the file path and then try to encrypt/decrypt the files under the specified location.

    We also found something in the internet to resolve the same,

    https://support.apple.com/en-in/guide/mac-help/mchlp1203/mac ,

    https://support.apple.com/en-in/guide/mac-help/mchlp1038/11.0/mac/11.0

    https://community.firecore.com/t/an-error-occurred-access-denied-after-macos-catalina-update/18711,

    Please check the above links and try to resolve the issue, if you are agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

    If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

    #31438 Reply

    FREDERIC CAULIER

    Hi,

    Thanks for your answer.

    My files have full permission and the problem is only with excel and word on mac (not with windows).

    Best regards

    #31449 Reply

    Prabhukumar R
    Moderator

    Hello FREDERIC,

    Please send the error report(ReportSnapshot.txt) file which is available in your system path(~/.local/share/axcrypt )with some detailed information. We are happy to help you. Please write a mail to support@axcrypt.net.

    #31460 Reply

    Frédéric Caulier

    Hi,

    I’ve no error, i just can’t modify my excel file because it’s read only

    I identify a problem :
    The file i want to open is like this : filename-xlsx.axx and located in my documents (property is correct : read and write)
    When i open the file, excel open and i can see on top of it : read only
    In excel when i do file/property, i see the file opened is located here : /Users/myname/.local/share/AxCrypt/mudc5nd0 and the file name is now filename.xlsx (without .axx) and is read only.
    I don’t know why all excel files created in /Users/myname/.local/share/AxCrypt/ are read only

    I hope that will help you

     

    #31469 Reply

    Prabhukumar R
    Moderator

    Hello Frédéric,

    When you start the AxCrypt app, the AxCrypt app to check the folder(C/Users/myname/.local/share/AxCrypt). at that time, the folder to check the permission of the above location. Please provide the necessary access(write access for the currently signed-in user) to the file path and then try to encrypt/decrypt the files under the specified location.

    So please give the full permission in the above folder, and also check any third application to block the above folder.

    We also found something on the internet to resolve the same,

    https://support.microsoft.com/en-au/office/set-or-clear-read-only-status-d2dd74b2-2756-4cfb-8ee0-3c7977c80c8b

    https://support.lesley.edu/support/solutions/articles/187267-changing-a-read-only-file

    Please check the above links and try to resolve the issue, if you agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

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