[Prabhukumar RModerator]

Hello jim,

You can uninstall the AxCrypt app from your macbook by drag the app from the Applications folder to the Trash (located at the end of the Dock), then choose Finder > Empty Trash.

For more info: https://support.apple.com/kb/ph25083?locale=en_IN

[Prabhukumar RModerator]

Hello jim,

Apologies for the rancid experience with AxCrypt.

Version 2 has typeface so dim it can’t be read. This may be due to the dark view option in MacOS Big Sur. — We are working on a design issue and it. it will release in the near future.

The right click to select files doesn’t work.– Currently the AxCrypt Mac application does not have the right click context menu. But we will develop the same in the future upcoming versions.

It appears a login is needed before each time anything can be done. — AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt 2.x will be available on many platforms and devices, while AxCrypt 1.x will always be limited to the Windows desktop. The new version is rewritten from the ground up on a new technological platform, and there are many differences.

AxCrypt 2 comes with newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.

[Prabhukumar RModerator]

Hello msej449,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app You can download the same from our official website: https://www.axcrypt.net/download/ . (if already download, please ignore it).

Now install the AxCrypt app and try to start AxCrypting……

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Robert,

We have increased the price. The reason is we haven’t increased prices in four years, which means that we had to increase to keep up with inflation and adjust the different currencies, otherwise we’d eventually start losing money.

Please read more information about payment: https://www.axcrypt.net/information/terms-of-use

[Prabhukumar RModerator]

Hello ALAIN Mimouni,

We have responded to your support Priority email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Robert,

We have changed the subscription flow from June month onwards. For more information, please check our information site https://www.axcrypt.net/

Please note: AxCrypt now working on a recurring/auto-renewal subscription. So AxCrypt will automatically renew the subscription at the end of the current subscription period.(June month onwards).

Please contact our support team at support@axcrypt.net . our support team will help you.

[Prabhukumar RModerator]

Hello Chris,

The Mac operating system Catalina or above latest version, includes some security features. Still, we can install the AxCrypt app in the mac OS Catalina and above. We are planned to fix the popup issue in the near future version. Here is the workaround,

First download the AxCrypt app in your Mac system. After download the AxCrypt app,

Please follow the instructions to install the AxCrypt app without any issue.

• Go to downloads or other folder(where the AxCrypt app was downloaded) in the finder app.
  Click with two fingers or Control click on the selected setup file.
  Choose Open in the right-click context menu.
  Now, AxCrypt installation process will get started.
  Then click the open button in the alert dialog.
  Now, AxCrypt installation process will get started.

After installing, Start securing or decrypting/open your files with the AxCrypt app.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hi IsmaelCaf,

If you any queries related to  AxCrypt app-related queries, technical issues, please write an email to support@axcrypt.net .

[Prabhukumar RModerator]

Hello Henry,

We have responded to your support Priority email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Henry,

We have responded to your support Priority email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Chris,

Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://www.axcrypt.net/support/blog/use-of-different-passwords-considered-harmful .

[Prabhukumar RModerator]

Hello Chris,

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

Include Subfolders:

You can encrypt a folder by using Secured Folders option. After that if you create a subfolder, it won’t re-encrypt the files of subfolder.

We can include the sub-folder by enabling the feature from the AxCrypt app menu File | Options | Include Subfolders. By default Include Subfolders will be disabled. So Sub-folders are not encrypted without enabling this feature.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Anonymous,

The Mac operating system Catalina or above latest version, includes some security features. Still, we can install the AxCrypt app in the mac OS Catalina and above. Here is the workaround,

First download the AxCrypt app in your Mac system. After download the AxCrypt app,

Please follow the instructions to install the AxCrypt app without any issue.

• Go to downloads or other folder(where the AxCrypt app was downloaded) in the finder app.
• Click with two fingers or Control click on the selected setup file.
  Choose Open in the right-click context menu.
  Now, AxCrypt installation process will get started.
  Then click the open button in the alert dialog.
• Now, AxCrypt installation process will get started.
  After installing, Start securing or decrypting/open your files with the AxCrypt app.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Alan,

Now I need to sign into axcrypt prog before decrypting the file.  Is this normal for offline usage? –it’s normal only. before decrypting the file you have to log in to the AxCrypt app.

The AxCrypt app will be monitoring the folder path, When we add a folder in the secured folders list. That’s why you are not able to eject the USB drive.

Monitoring the folder path is for re-encryption process. If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

Try to exit the AxCrypt app and then eject your USB drive. Now, you will not any exceptions when you eject the USB drive.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Nico,

Please send complete information about the issue and some screenshot and the ReportSnapshot.txt  file to support@axcrypt.net.

You can find the ReportSnapshot.txt in the(C:/Users/User Name/Appdata/local/AxCrypt (for windows)) to locate the AxCrypt local folder.

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