Forums Bugs & issues App don't work on Mac's

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 6 months, 2 weeks ago.

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  • #19702 Reply

    Chris

    When trying to install the Mac app an message pops up saying:

    “AxCrypt-Mac-2.2.739.0.pkg” can’t be opened because Apple cannot check it for malicious software.
    This software needs to be updated. Contact the developer for more information.

    I am on the new M1 Mac so don’t know if this is the cause but if it is can you please get this updated so it works?

    Thank you

    #19703 Reply

    Prabhukumar R
    Moderator

    Hello Chris,

    The Mac operating system Catalina or above latest version, includes some security features. Still, we can install the AxCrypt app in the mac OS Catalina and above. We are planned to fix the popup issue in the near future version. Here is the workaround,

    First download the AxCrypt app in your Mac system. After download the AxCrypt app,

    Please follow the instructions to install the AxCrypt app without any issue.

    • Go to downloads or other folder(where the AxCrypt app was downloaded) in the finder app.
      Click with two fingers or Control click on the selected setup file.
      Choose Open in the right-click context menu.
      Now, AxCrypt installation process will get started.
      Then click the open button in the alert dialog.
      Now, AxCrypt installation process will get started.

    After installing, Start securing or decrypting/open your files with the AxCrypt app.

    Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

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