[Prabhukumar RModerator]

Hello Maxus,

Sorry to say, AxCrypt app does not having one- time Subscription.  AxCrypt offers monthly and annual(yearly) based subscription for the user.

AxCrypt now working on a recurring/auto-renewal subscription. So AxCrypt will automatically renew the subscription at the end of the current subscription period.(June month 2020 onwards). Next year your AxCrypt subscription renewal automatically.

Please read more information https://www.axcrypt.net/information/terms-of-use

[Prabhukumar RModerator]

Hello Scott Ehrenberg,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello wakefield

After purchasing Business/Premium, you will need to sign out and then sign in again in the AxCrypt app and it will automatically enable Business/Premium feature. Sign in to the AxCrypt app with the internet connection. Because AxCrypt app will try to sync your subscription details from our secured servers to your local machine.

Internet is Required for the first time of login after creating account or purchasing Premium/Business Subscriptions or resetting the account password via the AxCrypt account site. Because AxCrypt app will try to fetch your subscription and account details from our secured servers to the locally installed AxCrypt app.

Check your internet connection now start the AxCrypt app and credentials.

Still, you are facing any query, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Ghan,

AxCrypt application will not encrypt/decrypt files automatically. Without user interaction, AxCrypt application will not encrypt/decrypt the file in the user’s system.

As per microsoft community, we found some information to resolve your issues,

https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5#:~:text=Open%20File%20Explorer%20from%20the,folders%2C%20and%20drives%20and%20OK.

Please try to do the above if you agree, otherwise don’t please check with your system administrator. We do not gurantee about others support answers. But we are just helping the user to verify and resolve the issue.

Please use the link it will help to view the hidden folder/files. then you can check the hidden files in the appropriate file location. now you use the AxCrypt latest version to decrypt the files.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x.

Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Frank Re,

certificate — We are Fixed and resolved the same. Please check the same now. Sorry for the inconvenience caused.

Please check your firewall is updated or not? I think your firewall is not updated(not sure). please update the firewall and check the same.

Still, you are facing any query, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

• This reply was modified 4 years, 4 months ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello alex,

AxCrypt is file encryption with no backdoor.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

[Prabhukumar RModerator]

Hello Sara,

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new. or click the switch user button in AxCrypt sign-in dialog box.

Now start the AxCrypt app and login to the AxCrypt new(changed) email address with credentials.

[Prabhukumar RModerator]

Hello Pierre,

Please explain the more detailed information about the issue also some screenshots. Also, you can write an email to our support team support@axcrypt.net.we are trying to find the issue and fix the issue as soon as possible.

[Prabhukumar RModerator]

Hello Shahin,

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

Are you getting any exceptions or error messages while using AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

Do you have any screenshot? If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Andy,

We will check and investigate the same and get back to you.

[Prabhukumar RModerator]

Hello Rodney,

we are working on the progress/status bar(while encrypting a file/files). Based on our developers availability, it will get completed soon. we will do the same in near future.

[Prabhukumar RModerator]

Hello Ulrich,

Thanks for your feedback/suggestions. I will inform our team. Also, we improve our AxCrypt app design in near future.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Birsen,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello John Sampson,

Please explain the more detailed(step by step) information about the issue also some screenshots. we are trying to find the issue and fix the issue as soon as possible. Also you can write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello John Sampson,

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.   

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Author]

Posts