[Prabhukumar RModerator]

Hello Scott Bernstein,

There is no AxCrypt account sbernstein@bssi2.com with this email address.

As per logs, Your AxCrypt account sbern227@aol.com has a Free subscription.

You can manage your AxCrypt account and subscriptions by signing into our AxCrypt account site https://account.axcrypt.net/.

Sign in to the AxCrypt app with different email address/AxCrypt accounts, Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Now Sign in to the AxCrypt app with your AxCrypt credentials. Start AxCrypting……

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello John Isaac,

Currently, AxCrypt doesn’t support this feature( set up a temporary password on a file).

We have a feature called AxCrypt key sharing.

You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients/employees/partner or key shared encrypted file to send/share the network/server.,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

There is no need to share passwords in order to send or share files securely with others. AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=TUVWbmiEFSs

Please check our video tutorial for more information: How to use AxCrypt – YouTube  and Get Started | AxCrypt – File Security Made Easy .

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Erika,

We apologize! We would request you to send an email to our support – support@axcrypt.net. Also, we will inform our development team to investigate it and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Yolanda Singer,

Please use this link to reset your password https://account.axcrypt.net/en/Home/PasswordReset.

Please read more information about password change and reset, please check out our blog: https://www.axcrypt.net/blog/password-reset-and-axcrypt/

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Andre,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Trevory,

In order to better understand the issue that you have been facing, please send an email to support@axcrypt.net with your AxCrypt registered email address. If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello LP,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Anonymous,

We have responded to your support email. Please check the same.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

• This reply was modified 6 months ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello hypotronique,

To better understand the issue you have been facing, please send an email to support@axcrypt.net using your AxCrypt-registered email address. If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello Marc Brodsky,

In order to better understand the issue that you have been facing, please send an email to support@axcrypt.net with your AxCrypt registered email address. If possible, please attach screenshots.

[Prabhukumar RModerator]

Hello Wahl,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

[Prabhukumar RModerator]

Hello Basketball bros,

AxCrypt only encrypts back temporarily decrypted files on signing out or closing the application. It also enables a “broom” so called a clean-up icon which suggests that some encrypted files are opened and not re-encrypted back. If you want these open files to re-encrypt, please make sure that the file is saved and closed and also that the application in which it opened is closed. In case if you don’t want your files to be in safe encrypted format, you may choose to permanently decrypt it.

[Prabhukumar RModerator]

Hello Brian,

Sorry to hear this.

Please check, the AxCrypt application is running in the background. Please check whether the task manager AxCrypt is running or not. If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.

Please note: This might be because some other third-party applications are not allowing the AxCrypt app to run. Please try to check if any firewall or antivirus software is blocking the AxCrypt app or not. If blocked, please add the AxCrypt app to the app’s whitelist.

Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.Also provide step-by-step information about the issue.

[Prabhukumar RModerator]

Hello Russell Robles,

Sorry to say, If the encrypted file is corrupted/Damaged then AxCrypt will not able to decrypt the same. But we have a feature called Try Broken File. You can decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you could see the Debug the menu in the AxCrypt app. From the debug menu choose Try Broken File.

Then you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you can see the decrypted file in the file location.

Unfortunately, If the file is actually damaged to this extent, sorry to say, no, it can’t be fixed. The data is just not there to decrypt it.

If you have any queries/issues, please write to Support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello wave road,

We apologize! Please, we request that you send an email to our support team at support@axcrypt.net. We will help you.

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