[Prabhukumar RModerator]

Hello Timothy,

Apologies for the inconvenience caused.

We forwarded your issues to our development team and will investigate and work on it.

Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready.

Your inputs are highly important for us so it would be great if you keep on sharing your suggestions. It will help us making our services better. I will surely update you when it will be ready.

[Prabhukumar RModerator]

Hello Carolyn Bostick,

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/

Please note: There is no separate premium/business/free/password manager download.

Just you can install the AxCrypt app in your system/laptop and login to the AxCrypt app. AxCrypt app automatically enables your subscription.

If you have any queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello steven lane,

Please read this Froums https://forum.axcrypt.net/forums/topic/whats-happen-if-i-change-password/ about change passwords.

[Prabhukumar RModerator]

Hello steven lane,

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog

Now, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello John,

If your encrypted file is shown in the AxCryp app’s recent file list. Please remove the file in the recent file list using “Remove from list but keep secured” or File|option|Hide Recent files.

If the above doesn’t help, Please provide more detailed information about the issue and a screenshot, Also write an email to Support@axcrypt.net

[Prabhukumar RModerator]

Hello Alan ,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Still, you can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).

We think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

We suggest you use the ‘show password’ option in both the web and the app, and ensure that what is type is truly identical. This means having the same casing, the same spacing, the same umlauts and accents etc. The following passwords are all different:

Not4real!Secrets

not4real!Secrets

not4real! Secrets

nôt4real!Secrets

not4real!Sècrets

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Wade,

You can download the latest legacy version of AxCrypt app by using the URL: https://www.axantum.com/

[Prabhukumar RModerator]

Hello felipe,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Jay Groenke,

We have responded to your question via our support email. I would request you to please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello RBR,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello anya,

You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right-click content menu.

You can decrypt the multiple/more of the encrypted file, first select all encrypted files and then right-clicking on the file and select AxCrypt > Decrypt

Or In the recent files tab, select all encrypted file then right click on the file(which you want to decrypt) and select Stop Securing and remove from list

Or You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.

If you have any queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Abdul ,

We would request you to send an email to our support – support@axcrypt.net. our support team will help you.

[Prabhukumar RModerator]

Hello Dave Parker,

We have responded to your question via our support email. I would request you to please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Russell,

The cleanup broom icon helps the user to clean and update the pending encrypted files. AxCrypt uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see the “Clean Up” icon. This indicates there’s something in need of “clean up”, i.e. re-encryption. So whenever you see the icon, please click it. Also, if we opened or update an encrypted file, we have to close the file and its opened application to complete the re-encryption process.

If you are added the new file in a secured folder, then you have to click the “Broom icon” from the AxCrypt app. now your newly added file is encrypted. work for local/network drives and cloud storage

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted. work for local/network drives and cloud storage.

If you have any quires, Please write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello SunnyNonsense,

Sorry to say, If we show the thumbnail of the encrypted file(s), then we are breaking the file security/encryption. Currently, you can temporarily decrypt the exact subfolder and do your work. At the end just sign out or click the broom(clean-up) icon to re-encrypt all the files.

In the secured folder list, select the sub folder and choose Decrypt Temporarily from the right-click context menu option.

If you have any quires, Please write an email to support@axcrypt.net.

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