[Prabhukumar RModerator]

Hello Sam,

Apologies for the delayed response.

You have the same question asking in Support. We have already responded to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

If you are facing any issues/Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello rehezb,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Bassam & Brad,

We apologies! We would request you to send an email to our support – support@axcrypt.net. Also We will inform our development team to investigate it and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Tyler,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will inform our development team to investigate it and get back to you.

[Prabhukumar RModerator]

Hello Jacques,

In the latest version of the AxCrypt app, we are disabling the progress bar. We are working on the progress/status bar(while encrypting a file/files).

Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready. We will surely update you when it will be ready.

If you are facing any issues/Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Timothy,

Apologies for the inconvenience caused.

We forwarded your issues to our development team and will investigate and work on it.

Kindly accept our apologies as we would not be able to promise an exact timeline for this but we can assure you that we are working on it and soon it will be ready.

Your inputs are highly important for us so it would be great if you keep on sharing your suggestions. It will help us making our services better. I will surely update you when it will be ready.

[Prabhukumar RModerator]

Hello Carolyn Bostick,

You can download the latest version of the AxCrypt app from our official website: https://www.axcrypt.net/download/

Please note: There is no separate premium/business/free/password manager download.

Just you can install the AxCrypt app in your system/laptop and login to the AxCrypt app. AxCrypt app automatically enables your subscription.

If you have any queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello steven lane,

Please read this Froums https://forum.axcrypt.net/forums/topic/whats-happen-if-i-change-password/ about change passwords.

[Prabhukumar RModerator]

Hello steven lane,

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog

Now, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello John,

If your encrypted file is shown in the AxCryp app’s recent file list. Please remove the file in the recent file list using “Remove from list but keep secured” or File|option|Hide Recent files.

If the above doesn’t help, Please provide more detailed information about the issue and a screenshot, Also write an email to Support@axcrypt.net

[Prabhukumar RModerator]

Hello Alan ,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Still, you can open/decrypt the encrypted files with the original file password(which was used in the file encryption process).

We think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

We suggest you use the ‘show password’ option in both the web and the app, and ensure that what is type is truly identical. This means having the same casing, the same spacing, the same umlauts and accents etc. The following passwords are all different:

Not4real!Secrets

not4real!Secrets

not4real! Secrets

nôt4real!Secrets

not4real!Sècrets

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Wade,

You can download the latest legacy version of AxCrypt app by using the URL: https://www.axantum.com/

[Prabhukumar RModerator]

Hello felipe,

We apologies! We would request you to send an email to our support – support@axcrypt.net. We will check and get back to you as soon as possible.

[Prabhukumar RModerator]

Hello Jay Groenke,

We have responded to your question via our support email. I would request you to please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

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