[Prabhukumar RModerator]

Hello Richard,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon from the AxCrypt app to re-encrypt the updated files. We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Please close the encrypted file and corresponding file, Please check the AxCrypt app every time, it will update the file, it’s then you can signout/exit from the AxCrypt app.

You can encrypt files/folders. But you or any other system application(s) should not interrupt the AxCrypt app during the Encryption/decryption process. If you or other third-party applications will forcefully stop the AxCrypt app during the process, then the AxCrypt app will stop the process. your files are pending to re-encryption in this location(C:\Users\’User Name’\AppData\Local\AxCrypt). please check this location. if you find any file you can copy the content and save the content in the original file.

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.          

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dennem,

First Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to encrypt the folder.

You can able to encrypt your folder contents by just drag and drop the folder to the Secured Folders area.

Or

Right click on the Secured Folders area and choosing Add Secured Folder option from the context menu.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ian Fisher,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

We usually respond during office hours within a day. Our time is UTC+5:30.

[Prabhukumar RModerator]

Hello Ephraim ,

Please first completely remove the AxCrypt app on your tablet. After that, you have to install the AxCrypt app.

We support Andriod v5.o and above.

No limit. You can install and login(with the same Subscription account) to the AxCrypt app with the n number of devices. But If you are the only person is going to use, then you can use it. Otherwise you need to share your account password to all users who are all using the same account. Sometimes this leads to security breach.

still, if you facing any issue, please provide more detailed information about the issue with a screenshot and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Angela,

Please explain which file type do you have try to view/decrypt?

In Mobile app, The problem with Microsoft Office files is because of a new Android permission requirement for apps to read each other’s files. We’re working on a fix and will have it out shortly.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Stephane,

Sorry to hear this. Please write an email with a screenshot to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.

[Prabhukumar RModerator]

Hello Stephane,

You can update your payment details by signing into https://account.axcrypt.net/en/Home/Login. After signing in, just navigate to My AxCrypt ID page and click the update payment details button to update the payment info.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brad,

That seems like a nice feature. I’ll forward it to our developers!

[Prabhukumar RModerator]

Hello Ax,

If you want to encrypt the file in the Andriod app you need the premium subscription. In an Andriod app, A free subscription won’t allow encryption, but you can open your previous encrypted file.

[Prabhukumar RModerator]

Hello Alain,

If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. You can use the AxCrypt app with a free subscription to decrypt/open all your encrypted files.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ax,

Currently, we do not have any plan for it.

[Prabhukumar RModerator]

Hello Kyle,

We inform our team and try to change the upcoming version.

[Prabhukumar RModerator]

Hello Andrew Gegg,

Apologies for the delayed response.

We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

Please more detailed(step by step)information about the issue and screenshot. We try to fix the problem.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Savaş,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello ,

AxCrypt desktop app can work without internet – App status changed to offline when the user starts the app without internet. But we always advised/suggested to all of our users to start the AxCrypt app with the internet at least for the first time – to sync the user account information from our servers to users local.

AxCrypt user’s information is securely stored in our servers. When the user tries to sign in to the AxCrypt app, it requires the user’s account information to validate, sync the subscription status and decide the encryption level, etc. AxCrypt app tries to connect our servers to sync the account and subscription when the user signs in. That’s the reason we always suggest that users start the AxCrypt app with internet enabled.

For more info, please refer to our website and blogs 

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