[Prabhukumar RModerator]

Hello Maurizio,

Please read the difference between Password reset and change in our blog, https://www.axcrypt.net/blog/password-reset-axcrypt/. Both the Password reset and change are not the same.

If you have any queries, please feel free to contact our support via   support@axcrypt.net.

[Prabhukumar RModerator]

Hello Gary

AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.

You can use AxCrypt to secure your files which are all stored in your cloud service like google Drive, Dropbox, one drive, etc..

After synchronizing your Dropbox files to your local, just encrypt those with the AxCrypt app. Once again sync your local with Dropbox.

Please note: AxCrypt Cloud Storage option is a premium feature.

Note : If we tried to decrypt/encrypt the files which are synched with the cloud storage services(like onedrive and etc), then the cloud service provider/application will need internet to sync the file(s) between your system and the cloud service. So that time we need internet to synch the files

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Evangelos ,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password, then you will get the alert message like “You are already logged in with this password! “. So you need to enter the file password.

For example:  Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

So please try to remember your file password(which is used for encryption) then try to decrypt the encrypted file.

If you do not know the file password (which is used for encryption), You can’t decrypt the encrypted file(s).

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Prm,

Thanks for your feedback/suggestions. We will inform our team.

[Prabhukumar RModerator]

Hello JRT,

I will explain AxCrypt how works.

AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

If you are sign-out the AxCrypt app, then you can open the encrypted file with your file password.

Please check AxCrypt app are minimize in your system or check taskbar notification AxCrypt app are sign in your system?

If you encrypt the file/folders you can share/send the file with other recipients using AxCrypt key sharing Features.  The recipient opens the encrypted file with own password(if key shared applied).

If they want to open the received encrypted file then we have to share the file password with them. (if key sharing not applied).

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Paul,

We are checking with our local Mac environment AxCrypt app working fine. There is no problem in AxCrypt app.

Please Detailed information about the issue also Please You can make a video record about the issue and send to us. We check the video and try to resolve the issue.

Currently the AxCrypt Mac application does not have the right click context menu. But we will develop the same in the future upcoming versions.

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello kapodust,

You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x). Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

Please do not forgot the password which was used in the file encryption with the AxCrypt 1.x. Because you need the same password to decrypt the AxCrypt 1.x encrypted files in AxCrypt 2.x.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://www.axcrypt.net/blog/use-of-different-passwords/ .

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vedhas,

AxCrypt will not send the physical file. You can send the encrypted file via email(Gmail, yahoo, etc..) to other users

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file.

Here is the tutorial how to do it AxCrypt – Key Sharing – YouTube

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Joel,

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. 

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is s premium feature.

If somebody know your system password, so you can sign-out the AxCrypt app manually

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello CHAZOTTES,

I conclude that AxCrypt does not work with my Excel 2019 application under Win 10. — AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s).

When we open the encrypted (.Microsoft office excel) files, AxCrypt just decrypts the files only. After that Microsoft office excel for are opening in the Corresponding Application which was mapped in the system. So please check the corresponding application are install in your system or not. If not, AxCrypt will not open the file.

If the above doesn’t help, please provide detailed information about the issue and screenshot.also write a email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Anonymous,

AxCrypt application is automatic to interpret/ manually stopping during the Encryption/decryption process. AxCrypt application does not continue to encrypt/decrypt the process. AxCrypt application is stopping.

Our developers are busy with developing and fixing major and high priority task/issues.Based on our developers availability, it will get completed soon.

[Prabhukumar RModerator]

Hello Baz,

We discuss with our team.

[Prabhukumar RModerator]

Hello Federico Fuentes,

I am sorry to say, If the encrypted file is corrupted/Demaged then AxCrypt will not able to decrypt the same.

But we have a feature called Check File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Also we can generate a summary of file structure, to see whether the file was encrypted with AxCrypt or not.

For the summary, you have to use the debug menu and then select the Check File menu option(Debug | Check File). Now you will be prompted to choose the files. Choose the AxCrypt encrypted file. Then AxCrypt will generate a summary of file structure.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jibse,

Please read more info about how AxCrypt works and technical information page: https://www.axcrypt.net/information/technical/  or   https://www.axcrypt.net/support/faq

[Prabhukumar RModerator]

Hello Nigel Barrett,

error warning “……..is not an AxCrypt file” — The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

If the file was damaged, then try to use the Try Broken File feature. Yes, We have a feature called Try Broken File. With that, we are able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you are able to see the Debug the menu in the AxCrypt app. From the debug menu you have to click Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

Do you check this link https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs. how to change the extension?

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

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