Forums Bugs & issues Sign Out and Exit

This topic contains 7 replies, has 2 voices, and was last updated by  Prabhukumar R 2 months, 1 week ago.

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  • #16621 Reply

    Alan R Ketcha

    I am a new user and apparently I am missing lacking some understanding on using this tool (Free Version).

    Scenario: have a number of encrypted files open and they appear in the RECENT FILES.
    1. Close all files using the application with which they are associated (after SAVE of course).
    2. SIGN OUT of AxCrypt and am prompted for Password to do so.
    a. I would now expect AxCrypt FILE menu to show SIGN IN. It shows SIGN OUT still.
    b. In Explorer, I can still open files (in proper app) without being prompted for PASSWORD?
    So it is not signing me out, even after I close the AxCrypt window and Task Manager NOT
    showing AxCrypt Running. So this would not protect my files if someone was to get into my
    remotely as, while they are encrypted, they can be opened without having to enter a PASSWORD.
    3. Then I tried doing an EXIT from the File Menu as now I could not open the encrypted without
    being prompted for the PASSWORD. This is what I would expect from SIGN OUT.
    4. Tried it again to verify EXIT would provide me the operation I want. Now EXIT will not even
    produce an EXIT. AxCrypt window does not go away; Task Manager shows it still running.

    So what is the proper way, after closing any and all open encrypted files, to have opening an encrypted file via “double click” in Windows Explorer result in being prompted for the PASSWORD?

    #16643 Reply

    Prabhukumar R
    Moderator

    Hello Alan R Ketcha,

    First I will explain AxCrypt 2.x how to work:

    AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

    AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

    You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

    For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

    If you are sign-out the AxCrypt app, then you can open the encrypted file with your file password.

    Please explain which AxCrypt version do you have used? still, if you have any question/query, please write an email to our support team support@axcrypt.net

    Also Please you can send a screenshot showing where the problem is, it often helps us understand.

    Please note: This might be because of some other third party applications are not allowing the AxCrypt app to run. Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist.

    #16740 Reply

    Alan R Ketcha

    AxCrypt (free) version 2.1.1598.0

    Your explanation is what I understood. It appears my explanation of my scenario is not understood.

    Bottom Line:

    o   I click on “Sign Out” and get prompted for Password.  (OK)
    o   I enter correct Password and pull down File Menu but “Sign Out” still displayed. (NOT OK)
    o   For grins, I click on “Sign Out” again and get prompted for Password
    (obviously NOT signed out)
    o   I enter correct Password and pull down File Menu but “Sign Out” still displayed.
    (NOT OK)
    o   So I select “Exit”; but AxCrypt dos NOT exit/close.
    (NOT OK) … so what is Exit supposed to do?
    o   I click on standard Window “X” in upper right corner and AxCrypt window closes.
    (OK)
    o   I can still open encrypted files without entering Password.
    (NOT OK unless the “X” is only tied to minimize)
    o   I relaunch AxCrypt and AxCrypt window opens but “File” pulldown still shows “Sign OUT”
    (NOT OK) obviously AxCrypt never closes or closes improperly.
    o   Tried locking PC after closing via “X” AxCrypt window and then relaunching AxCryp; still signed in.
    (Not OK)

    But yet there are times where I sign out and/or exit where it seems to have signed out.

    I was not using Inactivity Signout up until now. I have not yt waited for that to occur to se if it in fact Signs Out.

    #16763 Reply

    Prabhukumar R
    Moderator

    Hello Alan R Ketcha,

    Please you can send a screenshot showing where the problem is, it often helps us understand. or Please You can make a video record about the issue and send to us. We check the video and try to resolve the issue.

    Please write an email to our support team support@axcrypt.net.

    #22236 Reply

    JRT

    I have the same problem. And Alan, I have never previously had to “sign out” of axcrypt. I would simply close the file and automatically be signed out. If I were to immediately click on that file again, I would once again be prompted for the password.

    Now I can close out the file, and it will open without the password prompt.

    Also, I have a folder of several files sharing the same password, and each file will open without entering the password.

    In order to stop this, I have to go into task manager and kill the axcrypt process, which obviously limits the applications usefulness.

    #22262 Reply

    Prabhukumar R
    Moderator

    Hello JRT,

    I will explain AxCrypt how works.

    AxCrypt 2 now use a single sign on model where the same password is used to sign in to our servers and to protect your files.

    AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

    AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

    If you are sign-out the AxCrypt app, then you can open the encrypted file with your file password.

    Please check AxCrypt app are minimize in your system or check taskbar notification AxCrypt app are sign in your system?

    If you encrypt the file/folders you can share/send the file with other recipients using AxCrypt key sharing Features.  The recipient opens the encrypted file with own password(if key shared applied).

    If they want to open the received encrypted file then we have to share the file password with them. (if key sharing not applied).

    You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

    For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

    Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

    #22329 Reply

    JRT

    first, I have been using axcrypt for at least a half dozen years, so i’ve used the application quite a few times, and there is no “sign out function” with my version. if I open an encrypted notepad document, I am not working within an application that has file/edit/view functions like a browser for example, I just have the notepad document open. in fact, I can’t even open up just the application, as it’s all right click based, so there are no settings for me to even attempt to adjust. and in the past when I hit the x to close say a notepad document, I have had to redo the password to open it again, whether at that moment, or a month from then. I have previously not had the application still running after x-ing out of a single notepad document. and I have never been able to open up the other files without also typing the password.

    as far as the tool bar goes, I have mine set so that it doesn’t combine similar items. so if I open 3 notepad documents at the same time, i’ll see 3 entries for it in my tool bar.

     

    #22345 Reply

    Prabhukumar R
    Moderator

    Hello JRT,

    Sorry to say, it’s not clear in your question. Please explain the more detailed(step by step) information about the issue also some screenshots. we are trying to find the issue and fix the issue as soon as possible. Also you can write an email to our support team support@axcrypt.net.

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