[Prabhukumar RModerator]

Hello Dave,

Sorry to say, Currently there is no option.

If you have any queries, please feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Gary Henderson,

We will check and investigate the same and get back to you.

please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brooks,

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

If you are using portable(standalone) version, please download and install the installable version of the AxCrypt app.

Might it be that the right-click option you describe is only available to paid users of AxCrypt?– No.

[Prabhukumar RModerator]

Hello Brooks,

You can decrypt multiple/more of the encrypted file, first select all encrypted files and then right-click on the file and select AxCrypt > Decrypt

Or  In the recent files tab, select all encrypted files then right-click on the file(which you want to decrypt) and select Stop Securing and remove from the list

If you have any queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello fredococo,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

After doing the fixes, please try to uninstall and re-install the AxCrypt app. Restart your pc if your system needs.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Robert Bussino,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Rosario Graziano,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

We usually respond during office hours within a day. Our time is UTC+5:30.

[Prabhukumar RModerator]

Hello Constance ,

If you have any queries related to the AxCrypt subscription payment-related details, please write a mail to info@axcrypt.net.

Or please write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Only Me,

Currently, anonymous rename is working file name only. we do not support Folder features. we will add this feature in the future version.

[Prabhukumar RModerator]

Hello Jay G

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Thomas,

If you are added the new file in a secured folder, then you have to click the “Broom icon” from the AxCrypt app. now your newly added file is encrypted. Without click the broom your file are not encrypt.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click.

AxCrypt Re-Encryption with a Broom icon:

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you  click the “Broom” clean up icon.

still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello John Smolak,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Pauly,

This is not related to AxCrypt. AxCrypt there are no capabilities to change the write-protected/ file access.

If you have one more USB copy the file or copy the file in your system then try to delete the same.

AxCrypt application and account is mandatory is open the encrypted files. Without AxCrypt app cannot open the file.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brad,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened an another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

Please close the encrypted file and corresponding file, then you can signout/exit from the AxCrypt app.

I’m not sure if Axcrypt will work for us unless every user account within the terminal server can sign in with the same email address and password. — more then one person use the same account, Sometimes this leads to security breach.

If you have a business account, Please purchase the member for the business account. then you can use the key sharing or master key feature. you can achieve the same.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello LarryNATL,

Sorry to hear this. Currently, We are working on the mobile app. We will improve our mobile version for the upcoming version.

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