[Prabhukumar RModerator]

Hello Robert,

Currently, there are no options to show passwords in the Andriod app. we do have a plan that, will release in the near future.

[Prabhukumar RModerator]

Hello Claudio,

Thanks for your suggestions. We inform our team.

[Prabhukumar RModerator]

Hello Angel,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

So after editing the encrypted files, we have to click the broom icon from the AxCrypt app to re-encrypt the updated files. We have to close all the instance of the encrypted file(s) opened application.

And the AxCrypt app will be checking whether the opened file and the corresponding application are closed or not? If closed, then the AxCrypt app will automatically update the contents of the file and re-encrypt the same.

Actually, we have to close the file opened application completely, to update and re-encrypt the file. Sometimes, we have to manually click the red Broom icon, to clean and update the pending files.

Please close the encrypted file and corresponding file, Please check the AxCrypt app every time, it will update the file, it’s then you can sign-out/exit from the AxCrypt app.

your files are pending to re-encryption in this location(C:\Users\’User Name’\AppData\Local\AxCrypt). please check this location. if you find any file you can copy the content and save the content in the original file.

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Claudio,

There is no option to change the font that appears on password windows and some other windows.

[Prabhukumar RModerator]

Hello Philippe Tisseyre,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Coleen,

As we said previously AxCrypt is just a tool to encrypt/decrypt files.

AxCrypt app will create an exact copy of the encrypted file and securely deletes the original file after encrypting the copied file.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Peter,

Sorry to say, the AxCrypt app does not support Chromebook. Please use Mac, Windows, Andriod, and IOS apps. Then you can access encrypted files from the cloud drive.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Michael,

AxCrypt will use the subscription level to increase the level of security. That means, AxCrypt application use AES-256 bit algorithm for premium users, AES-128 bit algorithm for free users, when securing the files.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Riccardo,

Why Include Subfolder is dangerous? Because if you enabled the Include Subfolder feature, AxCrypt will try to encrypt all your files which are all exists in the subfolders of Secured root folders.

If you are having more subfolders and files under the secured folder, then AxCrypt will take extra time to process encryption request. Based on the folder size and system specification, AxCrypt will perform as much as faster.

That’s the reason behind the confirmation message. So no need to worry, just confirm it and secure your files safely.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Coleen,

AxCrypt application will not encrypt/decrypt files automatically. Without user interaction AxCrypt application will not encrypt/decrypt the file in the user’s system. If you encrypt the file/folder, you will encrypt the file manually.

[Prabhukumar RModerator]

Hello abdul,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Coleen,

Does that affect the life-span of the hard drive, even if minimally? — No. AxCrypt just encrypts/decrypts the files.

[Prabhukumar RModerator]

Hello Noel,

Currently the AxCrypt Mac application does not have the Drag and Drop option. But we will develop the same in the future upcoming versions.

In windows application, Drag and drop is working.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Arnold,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Coleen,

AxCrypt app will create an exact copy of the encrypting file and securely deletes the original file after encrypting the copied file.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

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