[Prabhukumar RModerator]

Hello

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or file/folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Russell Scoates,

Currently, AxCrypt doesn’t have an upload option.

Please create a separate folder in the cloud, In that folder is what you to encrypt the file to add the file in that folder. AxCrypt encrypts the file.

If you don’t want to unencrypt some files, please create a separate folder, and also no need to add the folder in AxCrypt secure folder.

In the future, we are adding the option in the cloud.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Manel,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Brad Wall,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Don Irwin,

We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority. We are advising users to use AxCrypt 2.x latest.

You can open/decrypt the previously encrypted document(1.x) with the latest version(2.x). Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x. You cannot have both AxCrypt 1.x and 2.x installed at the same time.

If you open files encrypted with a different password than your sign in password, which often is the case directly after upgrading to version 2, you will be prompted for that original password. If the file was encrypted with version 1, it will then be automatically upgraded to version 2 and to use the new sign in password which means you won’t be prompted again for the old password.

We found some related topic in internet. Please read the link below

1.https://www.sevenforums.com/performance-maintenance/237121-error-loading-signature-xml-sigs-xml.html 

2. https://answers.microsoft.com/en-us/windows/forum/all/w7-shellextdll-error-loading-signature-xml-from/ab88f9c1-42c0-4c01-b8ce-7b561aadbd9b

Please check the above links and try to resolve the issue, if you are agree/ok with the solution. Or please check with your system administrator for more help(s). We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Keith,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Lisa,

User choice.

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or file/folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello  Geoff,

AxCrypt uses the standard Windows Installer technology for install and uninstall. There should be no specific issues with that. You can install/uninstall the software as normal. we are not sure that,  this is not related AxCrypt, Please check with the system administrator.

Please write an email with a screenshot to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Don,

AxCrypt is a user mode and independent app. AxCrypt is a file encryption software.

what do you mean by “without third-party involvement? Please write an email to our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Shirley,

Please write an email to our support team at support@axcrypt.net. our team will help you.

[Prabhukumar RModerator]

Hello SANJEEV JOSHI,

Please avoid sending the same query in different mediums. You may get a duplicate response.

Also, we have already responded to your support email.

[Prabhukumar RModerator]

Hello SANJEEV,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653.

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

Please delete the folder (C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system then install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

Now install the AxCrypt app and try to start AxCrypting……

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Alfonso,

Please avoid sending the same query in different mediums. You may get a duplicate response.

Also, we have already responded to your support email.

[Prabhukumar RModerator]

Hello Alfonso,

Just click the Axcrypt downloaded application .exe file to install the AxCrypt app. Check your internet connection now start the AxCrypt app and credentials.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello GosuPaper,

Apologies for the delayed response.

We are checked your encrypted file structure report(that you have sent previously). in your files, data is corrupted/damaged. we think, your files are securely deleted or recovered files from any recovery tools. so your files are corrupted.

If the file is damaged/corrupted then AxCrypt will not able to decrypt the same.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

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