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Hello Max,
How long does it take for the update to happen then? -not much time, immediately reflected on your AxCrypt account.
Hello Max,
After changing the password, can the files encrypted with the old password still be opened with the old password ? — No. After changing the password, old encrypted files will open in the new password.
Note that the file can actually still be opened with the original password, since the file encryption key is encrypted with that also, still (until it’s updated).
When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.
Hello Max,
When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.
Please read more information about password change and reset, please check out our blog: https://www.axcrypt.net/blog/password-reset-and-axcrypt/
If the above doesn’t help, please write a mail to support@axcrypt.net.
Hello Werner,
Please write an email to our support team at support@axcrypt.net. our support team will help you further.
Hello Tony,
Sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.
AxCrypt is a user mode and independent app.
If you are asking any Query, please write us at support@axcrypt.net.
Hello Dan,
You have the same question asking in Hubspot. we already respond to your question via email. Please check your email.
“Please avoid sending a same query in different mediums. You may get the duplicate response”
Hello PHILLIP,
Once you have sign-out the AxCrypt app. AxCrypt asks for the password when you open the files. Please try to open the folder inside the encrypted files.
If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.
Hello PHILLIP,
Once you have sign-out the AxCrypt app. AxCrypt asks for the password when you open the files. Please try to open the folder inside the encrypted files.
If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.
Hello David,
We have responded to your support email.
“Please avoid sending a same query in different mediums. You may get duplicate response”
Hello,
This is Prabhu from AxCrypt!
We are sorry to say, Unfortunately, we do not offer telephone support or remote session.
You can use AxCrypt to secure your files which are all stored in your cloud service like Dropbox, OneDrive, google Drive, etc..
AxCrypt Cloud Storage Awareness is really just about detecting installed cloud services, creating a “My AxCrypt” folder and then designating the created folder as ‘Secured’. However, the feature is really useful only when the folder is Secured, i.e. monitored for new files to encrypt.
First synchronizing your Cloud service (OneDrive , Google Drive, Dropbox, etc)files to your local system, then just encrypt those with the AxCrypt app. Once again sync your local system with Cloud serivce (Google Drive, Dropbox, etc). Now your Cloud Drive file are encrypted.
Note : If we tried to decrypt/encrypt the files which are synched with the cloud storage services(like onedrive and etc), then the cloud service provider/application will need internet to sync the file(s) between your system and the cloud service.
Please check out our video tutorials https://www.youtube.com/watch?v=_lPcDg5mvh0 and our blog https://www.axcrypt.net/blog/easy-guide-to-encrypting-onedrive-files-using-the-unbreakable-aES-256-algorithm/
If you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Howard,
We have responded to your support email.
“Please avoid sending a same query in different mediums. You may get duplicate response”
Hello Rafael,
We have responded to your support email. Please check your email.
“Please avoid sending a same query in different mediums. You may get the duplicate response”
Hello Anonymous,
AxCrypt is a file encryption software with NO Backdoor. That means nobody(including our developer) can decrypt the encrypted files without knowing the file password which was used in the encryption.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.
Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.
So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.
If you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Renate,
Please write an email to our support team at support@axcrypt.net. our support team will help you further.
Hello Mike,
AxCrypt app will encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.
AxCrypt will not encrypt any system, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders.
It may be the file is hidden state. So check the file properties the file is hidden state or not? If hidden the file means, Please remove the access, then to encrypt the files.
If you are receiving the warning dialog frequently, please click the Don’t show this again option. After that you never see this kind of warning.
Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.
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