Forums Help & support Error Message – file is not an Axcrypt file

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 2 months ago.

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  • #28888 Reply

    Keith

    Hi,

    I have been a long time user of Axcrypt and typically have no issues. Today when I went to open one of my protected files I received a message telling me that the file was not an Axcrypt file. I have opened this file countless times so am confused as to why there would suddenly be an issue. I upgraded to the latest version (I was already on a 2.x release) and the issue continues to persist. I have also tried creating a copy of the file and renaming it with no success. From the debug log I see the following:

    Debug: AxCryptReader.Read() from type None to type EndOfStream : (None).

    Please advise on next steps as I am currently locked out of my files. Thanks.

    #28911 Reply

    Prabhukumar R
    Moderator

    Hello Keith,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

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