Forums Help & support White Screen. Cannot Access Computer after removing Ax.crypt

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 2 months, 1 week ago.

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  • #28768 Reply

    Geoff

    I was using axcrypt to secure one file on my computer. I decided to remove ax.crypt which I did using windows in the usual manner. I then clis3d the computer. On re-opening 5he computer I used  my usual password and the c9mputer opened to a pure white screen and I could do no more. I cannot now access my computer.  What is the way out of this dilemma?  Urgent help needed. Thank you. G

    #28771 Reply

    Prabhukumar R
    Moderator

    Hello  Geoff,

    AxCrypt uses the standard Windows Installer technology for install and uninstall. There should be no specific issues with that. You can install/uninstall the software as normal. we are not sure that,  this is not related AxCrypt, Please check with the system administrator.

    Please write an email with a screenshot to our support team support@axcrypt.net.

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