Forums Community Lost Password for to open files axcrypt, need to recover old password on server

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 3 weeks, 5 days ago.

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    Lost Password for to open files axcrypt

    Hello,

    I need your help with you support team, if you can found my old password for to open files crypted on your data center server (I’ve forgot my password for to open files)

    Is it possible to recover my old password on your database servers ?

    If it’s not possible, can you to reset this password ?

    Thank you in advance for your help and your answers

    Best Regards,

    Alex

    #29413 Reply

    Prabhukumar R
    Moderator

    Hello

    AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ information or file/folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

    So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

    If you are asking any Queries, please write to Support@axcrypt.net. we are happy to help you.

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