[Prabhukumar RModerator]

Hello John,

When we open the encrypted file, AxCrypt just decrypts the file only. After that file are opening in the Corresponding Application which was mapped in your System/laptop. So please check the Default application for the file extension.

Please to check file extension file are mapped into your laptop/system corresponding app.  Please check some other files and try to open the encrypted file with the AxCrypt app.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello David,

Please check whether the include-sub folder is enabled or not.

Then your decrypted folder already been added to the secured folder or not? -if not added, Please add the folder in the secured folder section first.

After that, Please follow the steps we explain in the below.

You can decrypt the multiple/more of the encrypted file, first select all encrypted files and then right-click on the file and select AxCrypt > Decrypt
Or
In the recent files tab, select all encrypted file then right click on the file(which you want to decrypt) and select Stop Securing and remove from list
Or
You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Richard,

AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s). AxCrypt performs as much as faster based on the user’s system configuration and the file size and file count.

When we open the encrypted files, AxCrypt will temporarily decrypt the encrypted files and try to open the decrypted file in the corresponding application which was mapped in the operating system

For example: if you open the doc file, AxCrypt just decrypts the files only. After that doc files are opening in the Corresponding Application only. So Corresponding application only takes a time to open the files.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Aissa,

Please try to install the AxCrypt app in some other system. Please check. So many users are using the AxCrypt windows application without any problem.

Please to add the AxCrypt mail host(Our email sending IP is 83.168.228.93 – the same as account.axcrypt.net) in your mail server whitelist. port number is 443

Or

Please add whitelisting https://account.axcrypt.net/.

[Prabhukumar RModerator]

Hello Aissa,

AxCrypt will automatically switch to ‘offline’ mode if it’s not possible to connect to the server. It can also be started with set permanently offline by using the “File | Options | Always Offline” option.

Please check : You have already enabled the option Always Offline(File| option| Always offline). So now disable the option (Always Offline) then Exit in the AxCrypt app and clear the AxCrypt local cache by clicking the menu item File | Options | Clear All Settings and Exit from the AxCrypt app.Check your internet connection now start the AxCrypt app and credentials. Now check AxCrypt app are offline or not?

Check your internet connection now start the AxCrypt app and credentials. Now you are able to see the Premium status on the AxCrypt application title bar.

If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know account/subscription updates/status. So you will need to sign in to the AxCrypt app with internet enabled.

[Prabhukumar RModerator]

Hello Curtis,

First, Please add the folder to the secured folder. then select the folder then use the key-sharing feature. now your folder inside all files is key shared with your Recipients/receiver.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Stephen,

Apologies for the inconvenience caused.

To change the account email, Sign in to the AxCrypt account site https://account.axcrypt.net/en/Home/Login  with the email address and then go to Security | Email to set the new email.

When doing the email changes, we have to be careful with the email addresses and its accounts. There must not already be such an account. If there is, please delete it first. – Means we can change the AxCrypt account email address to new email address which is not associated with any other AxCrypt accounts.

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello Aissa,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Check your internet connection now start the AxCrypt app and enter the email address and credentials.

I don’t remember what passwords I had used — If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vidarr ,

Thanks for writing us.

If you just wish to encrypt and decrypt a file using AxCrypt being offline, you can do it.

After establishing your credentials and login in desktop app, click on file menu at righthand side corner, click on option and select always offline. You can use this application in offline mode always.

Please try and let us know if you still face any issue. You can write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Vincent,

After purchasing Premium/Business, you will need to sign out and then sign in again in the AxCrypt app and it will automatically enable Premium/business feature. Sign in to the AxCrypt app with the internet connection. Because AxCrypt app will try to sync your subscription details from our secured servers to your local machine.

Internet is Required for the first time of login after creating account or purchasing Premium/Business Subscriptions or resetting the account password via the AxCrypt account site. Because AxCrypt app will try to sync your subscription and account details from our secured servers to your local machine.

Check your internet connection now start the AxCrypt app and credentials.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello

windows explorer > right click on the file > encrypt: explorer closes — AxCrypt app run in the background and opens in your system. Please sign into the AxCrypt. After sign-in your files will be encrypted.

The error message states, the encrypted file which you are trying to open File does not exist in the location. It might happen because of the files/secured folder are not available, temporary system files, network not available.

Please check whether the encrypted file is present in that location or not. If yes, select the files to open. Now AxCrypt will open the same.

If the above doesn’t help, please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Steven,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Tom,

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted. work for local/network drives and cloud storage

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

[Prabhukumar RModerator]

Hello Mahmood,

We are sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.

With the AxCrypt key-sharing feature, we can share the encrypted files with customers. But AxCrypt encrypted files have a special file type extension “.axx”. So encrypted files can be opened only with the AxCrypt app. customer needs to register with AxCrypt free version to decrypt/view the encrypted files.

Note: We need to send the encrypted file to the customer manually. But the file will be send as encrypted due to security concerns.

If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

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