[Prabhukumar RModerator]

Hello Angel,

You have the same question asking in Hubspot. we already respond to your question via email/Hubspot. Please check your email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello max,

Do you want me to write to support you?  –yes, Please write an email to our support.

Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog. After that, So, Please use your latest password to sign in with the AxCrypt app(internet-enabled) without any issues.

We will explain more about, what is the local mode?

You might be using your old AxCrypt password(which is different from the one that exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign-in password will be used to encrypt the files. We do not suggest the users use it in local mode unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app(internet-enabled) without any issues.

[Prabhukumar RModerator]

Hello Claudio,

Sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Marc,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If the file was encrypted with a different password than your sign-in password, then you have to enter the file password while viewing/decrypting the encrypted file.

For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted to enter the file password (which is used for the encryption of the file).

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

Please use the AxBruteForce tool to recover the encrypted files.

You can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello max,

Please use the option(File |Option|Auto upgrade files to AES-256)  from the file menu. Once we clicked/enabled the menu, it will ask us to a password. Please enter the password. now please try to open your files.

2. Please check the status on the AxCrypt app title bar – this might be offline. If yes, First you have enabled the option Always Offline (File|option|Always offline).

then now disable the option (Always Offline) then Exit in the AxCrypt app. Check your internet connection now start the AxCrypt app and credentials. Now check AxCrypt app are offline or not.

Please use your password to sign in with the AxCrypt app(internet-enabled) without any issues.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Allard,

We have a feature called Decrypt Temporarily. Please add the folder in the AxCrypt secured folder then right-click the folder then select the option Decrypt Temporarily.

When we click Decrypt Temporarily, all files inside the folder are decrypted temporarily. AxCrypt waits for the app to exit or sign out to re-encrypt all the files inside the temporarily decrypted folder. Finally, click the sign-out button to re-encrypt all the files inside the temporarily decrypted folder

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Michael,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello ezmo,

Sorry to say, there is no integration in MS Teams.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Bruno,

Apologies for the inconvenience caused.

Please you can write an email to our support team at support@axcrypt.net. we will help you.

[Prabhukumar RModerator]

Hello Miguel,

AxCrypt 1 use a command line version, just visit the website: https://www.axantum.com/xecrets-file-cli

[Prabhukumar RModerator]

Hello Erik,

Apologies for the delayed response

Desktop:

Sign in to the AxCrypt app with different email addresses/AxCrypt accounts, Please try to clear the AxCrypt local contents by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign in dialog.

Now Sign in to the AxCrypt app with your AxCrypt credentials. Start AxCrypting……

Mobile app: you can change the email address on the AxCrypt mobile login page. please clear/remove the old email address that you enter, then enter the new email address.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jyrki,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello max,

Am I on the right page? – Yes, you are on the right page.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Peter & Fred ,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved.

Once again sorry for the inconvenience.

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ana & Don,

Apologies for the inconvenience caused.

We are working on it – soon it will be resolved.

Once again sorry for the inconvenience.

If you are asking any Queries, please write us at support@axcrypt.net.

• This reply was modified 2 years, 1 month ago by  Prabhukumar R.

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