Forums Community files not encrypting when added to encrypted folder

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 2 weeks, 4 days ago.

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  • #29575 Reply

    Geoffrey Kasher

    My subject line says it all.

     

    When I move a file into an encrypted folder, the file is never encrypted.

     

    What is the fix?

     

    Thanks

    #29577 Reply

    Prabhukumar R
    Moderator

    Hello Kasher,

    We have responded to your support email.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    #29909 Reply

    Tom

    I have the same issue, what is the answer?

    #29916 Reply

    Prabhukumar R
    Moderator

    Hello Tom,

    Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted. work for local/network drives and cloud storage

    If you are asking any Queries, please write to Support@axcrypt.net we are happy to help you.

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