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Hello, Could you please send an email to our support team at support@axcrypt.net with a screenshot of the error you experienced. Please also share information about your device and platform to assist you better.
Hello! Could you please share all the details with us via our support email? We’ll also need information about your device and platform to assist you further.
Support Email: support@axcrypt.net¡Hola! ¿Podrías compartirnos todos los detalles a través de nuestro correo electrónico de soporte? También necesitaremos información sobre tu dispositivo y plataforma para poder ayudarte mejor.
Correo electrónico de soporte: Support@axcrypt.net
Hello!
We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).
Please update to the latest version and let us know if the issue has been resolved.
Hello!
We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).
Please update to the latest version and let us know if the issue has been resolved.
Hello!
We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).
Please update to the latest version and let us know if the issue has been resolved.AxCrypt works on subscription basis. If you have an account with AxCrypt you can still decrypt your files even if you don’t have an active paid subscription. In case you are facing issues opening your old .axx files, please share the error reports with support@axcrypt.net from your registered email address and you will be guided through a possible solution. Remember, AxCrypt1 files are compatible with AxCrypt2, but not vice-versa. AxCrypt2 uses much enhanced AES-256 encryption algorithms for better security. I advice you to go with a Premium or Business subscription to achieve prime security for your personal data.
Ci scusiamo sinceramente per il disagio riscontrato.
Recentemente, abbiamo migrato la nostra infrastruttura server interna. Durante questo processo, la nostra app non è stata temporaneamente in grado di rilevare e caricare le informazioni dell’account utente dalla nostra API, causando i problemi di accesso che hai riscontrato.
Siamo lieti di informarti che il problema è stato completamente risolto e tutti i dati sono stati ripristinati con successo. Puoi continuare a utilizzare l’app AxCrypt senza ulteriori problemi.
Se stai utilizzando una versione precedente dell’app, ti preghiamo di scaricare e installare l’ultima versione dal nostro sito web ufficiale: Scarica AxCrypt – Crittografia sicura dei file per tutti i dispositivi. Consigliamo di utilizzare l’ultima versione per garantire le migliori prestazioni e stabilità.
Grazie per la pazienza e la comprensione. Per qualsiasi ulteriore domanda o necessità di assistenza, non esitare a contattarci.
Hello Msa,
Could you please send an email to our team on support@axcrypt.net?
Please write from the same email account linked to the AxCrypt account.
Thank youHello!
Please make sure you are running the latest version of AxCrypt, as updates may include fixes for display or encoding issues.
If the issue persists, please provide us the following details. You can drop an email to support@axcrypt.net- A screenshot of the problem
- Your operating system and version
- AxCrypt version number
This will help us investigate further and provide a more accurate solution.
Gracias por compartir esto: lo que estás viendo suele estar relacionado con tu sesión de AxCrypt o la asociación de archivos, y no con una pérdida de cifrado.
Cuando AxCrypt está iniciado sesión, los archivos pueden abrirse sin solicitar una contraseña. Si ahora no se abren, podría deberse a la asociación de archivos o a que la aplicación no reconoce correctamente los archivos después de haber sido movidos.
Prueba lo siguiente:
Asegúrate de haber iniciado sesión en AxCrypt con la cuenta correcta
Haz clic derecho en el archivo → AxCrypt → selecciona Desencriptar o Abrir de manera segura
Confirma que los archivos todavía tienen la extensión .axx
Si es necesario, reinstala AxCrypt para restaurar las asociaciones de archivosIt looks like you’re using a newer version of AxCrypt, which is designed for a smoother and more secure experience. Instead of prompting for a password each time, it uses a protected logged-in session (secured by your master password) to handle encryption and decryption seamlessly.
Here’s how it works:
Once you log in, your session stays securely active
You can encrypt and decrypt files without repeated password prompts
Your files remain protected as long as your session is managed properlyFor best security:
Lock AxCrypt when not in use – Log out or lock the app when stepping away
Enable auto-lock – Set an inactivity timeout for added protection
Verify encryption – Right-click → AxCrypt → ensure files have the .axx extension
This approach keeps your workflow simple while maintaining strong security.Bonjour, vous pouvez utiliser la version gratuite pour déchiffrer des fichiers. Pour chiffrer des fichiers, veuillez démarrer un essai gratuit de 14 jours de l’abonnement Premium.
Hello, the free version allows you to decrypt files. To encrypt files, you’ll need to start a 14-day free trial of Premium.
We apologize for the inconvenience you are experiencing.
Could you please confirm which version of AxCrypt you are currently using? If you are using an older version, we kindly recommend updating to the latest AxCrypt 3.x version and then testing the issue again.
If the problem persists after updating, please send the complete error report to our support team at support@axcrypt.net so we can investigate further.To generate and send the complete error report, please follow the detailed instructions provided in the link below:
https://www.axcrypt.net/blog/how-to-send-a-complete-error-report/
Once we receive the full error report, our team will analyze the issue and assist you accordingly.Thank you for your cooperation.
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