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Apologies for the inconvenience caused.
Please explain more about your system configuration, like (Operating system, version, etc), also the AxCrypt version.
Kindly provide the above information along with relevant screenshots and send them to support@axcrypt.net for further assistance.Apologies for the inconvenience caused.
Please explain more about your system configuration, like (Operating system, version, etc), also the AxCrypt version.
Kindly provide the above information along with relevant screenshots and send them to support@axcrypt.net for further assistance.June 3, 2026 at 07:35 in reply to: Axcrypt Platform will not accept any working email for 'Key Sharing' feature #53125Apologies for the inconvenience caused.
Please explain more about your system configuration, like (Operating system, version, etc), also the AxCrypt version.
Kindly provide the above information along with relevant screenshots and send them to support@axcrypt.net for further assistance.Hello,
This behavior is related to the application associated with the file type in Windows rather than AxCrypt itself.
When AxCrypt decrypts and opens a file, it uses the default application that Windows has assigned to that file extension. If the extension is currently associated with Microsoft Word, the file will open in Word automatically.
To resolve this:
Right-click a file of the same type.
Select Open with → Choose another app.
Select TextMaker from the list.
Check Always use this app to open this type of file.
Click OK.
Alternatively, you can change the default application for the file type in Windows Settings:Once TextMaker is set as the default application for that file extension, opening the file through AxCrypt should automatically launch it in TextMaker.
Please let us know which file type/extension you are trying to open if the issue persists, and we’ll be happy to assist further.
Kind regards,
AxCrypt Support TeamHello, Could you please send an email to our support team at support@axcrypt.net with a screenshot of the error you experienced. Please also share information about your device and platform to assist you better.
Hello! Could you please share all the details with us via our support email? We’ll also need information about your device and platform to assist you further.
Support Email: support@axcrypt.net¡Hola! ¿Podrías compartirnos todos los detalles a través de nuestro correo electrónico de soporte? También necesitaremos información sobre tu dispositivo y plataforma para poder ayudarte mejor.
Correo electrónico de soporte: Support@axcrypt.net
Hello!
We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).
Please update to the latest version and let us know if the issue has been resolved.
Hello!
We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).
Please update to the latest version and let us know if the issue has been resolved.
Hello!
We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).
Please update to the latest version and let us know if the issue has been resolved.AxCrypt works on subscription basis. If you have an account with AxCrypt you can still decrypt your files even if you don’t have an active paid subscription. In case you are facing issues opening your old .axx files, please share the error reports with support@axcrypt.net from your registered email address and you will be guided through a possible solution. Remember, AxCrypt1 files are compatible with AxCrypt2, but not vice-versa. AxCrypt2 uses much enhanced AES-256 encryption algorithms for better security. I advice you to go with a Premium or Business subscription to achieve prime security for your personal data.
Ci scusiamo sinceramente per il disagio riscontrato.
Recentemente, abbiamo migrato la nostra infrastruttura server interna. Durante questo processo, la nostra app non è stata temporaneamente in grado di rilevare e caricare le informazioni dell’account utente dalla nostra API, causando i problemi di accesso che hai riscontrato.
Siamo lieti di informarti che il problema è stato completamente risolto e tutti i dati sono stati ripristinati con successo. Puoi continuare a utilizzare l’app AxCrypt senza ulteriori problemi.
Se stai utilizzando una versione precedente dell’app, ti preghiamo di scaricare e installare l’ultima versione dal nostro sito web ufficiale: Scarica AxCrypt – Crittografia sicura dei file per tutti i dispositivi. Consigliamo di utilizzare l’ultima versione per garantire le migliori prestazioni e stabilità.
Grazie per la pazienza e la comprensione. Per qualsiasi ulteriore domanda o necessità di assistenza, non esitare a contattarci.
Hello Msa,
Could you please send an email to our team on support@axcrypt.net?
Please write from the same email account linked to the AxCrypt account.
Thank youHello!
Please make sure you are running the latest version of AxCrypt, as updates may include fixes for display or encoding issues.
If the issue persists, please provide us the following details. You can drop an email to support@axcrypt.net- A screenshot of the problem
- Your operating system and version
- AxCrypt version number
This will help us investigate further and provide a more accurate solution.
Gracias por compartir esto: lo que estás viendo suele estar relacionado con tu sesión de AxCrypt o la asociación de archivos, y no con una pérdida de cifrado.
Cuando AxCrypt está iniciado sesión, los archivos pueden abrirse sin solicitar una contraseña. Si ahora no se abren, podría deberse a la asociación de archivos o a que la aplicación no reconoce correctamente los archivos después de haber sido movidos.
Prueba lo siguiente:
Asegúrate de haber iniciado sesión en AxCrypt con la cuenta correcta
Haz clic derecho en el archivo → AxCrypt → selecciona Desencriptar o Abrir de manera segura
Confirma que los archivos todavía tienen la extensión .axx
Si es necesario, reinstala AxCrypt para restaurar las asociaciones de archivos -
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