[Nikita BhosleParticipant]

AxCrypt uses AES-256 encryption to secure your files before they are uploaded to cloud storage, helping protect your sensitive information.
With AxCrypt, you can encrypt individual files within your folder to ensure that your sensitive documents are protected. When you update a PDF file, you should save the changes and encrypt the updated file again to ensure the latest version remains protected.
For step-by-step instructions on securing your files before uploading them to cloud storage, please refer to our guide:
https://axcrypt.net/guides/secure-cloud/
If you experience any issues while encrypting or updating your files, please contact our support team at support@axcrypt.net for further assistance

[Nikita BhosleParticipant]

Please use the latest version 3.x to resolve these issues.

[Nikita BhosleParticipant]

Nous ne supprimons pas les comptes sur demande par email pour des raisons de sécurité. Si vous souhaitez supprimer votre compte, veuillez vous connecter sur https://account.axcrypt.net/Home/Login et le faire en utilisant la fonction « Supprimer l’ID AxCrypt » sous « Sécurité ». Assurez-vous de déchiffrer tous les documents chiffrés avant de le faire.

[Nikita BhosleParticipant]

Please use the AxBruteForce tool to attempt to recover the password for your encrypted files.

You can download the latest version of AxBruteForce from the link below:
https://account.axcrypt.net/Download/AxBruteForce.exe
For instructions on how to use the tool, please refer to the following guide:
https://www.axcrypt.net/axcrypt-brute-force/

Please note that we do not provide technical support for the AxBruteForce tool.
Important: AxCrypt can decrypt encrypted files only with the correct original password used to encrypt them. If the original password is lost or forgotten, you can use AxBruteForce to attempt to recover it

[Nikita BhosleParticipant]

Por favor, utilice la herramienta AxBruteForce para intentar recuperar la contraseña de sus archivos encriptados.[eos]

Puede descargar la última versión de AxBruteForce desde el siguiente enlace:
https://account.axcrypt.net/Download/AxBruteForce.exe%5Beos%5D
Para obtener instrucciones sobre cómo usar la herramienta, consulte la siguiente guía:
https://www.axcrypt.net/axcrypt-brute-force/%5Beos%5D

Tenga en cuenta que no proporcionamos soporte técnico para la herramienta AxBruteForce.[eos]

Importante: AxCrypt solo puede descifrar archivos encriptados con la contraseña original correcta utilizada para encriptarlos. Si la contraseña original se pierde u olvida, puede usar AxBruteForce para intentar recuperarla

[Nikita BhosleParticipant]

We’re sorry to hear that you’re experiencing difficulties opening your secured files.

To help us investigate this issue, could you please provide the following details?

– A screenshot of the message indicating that the file needs to be cleaned up.
– The version of AxCrypt you are currently using.
– The operating system you are using (Windows or macOS).

Any additional details about the issue, including when it occurs and whether it happens with all secured files or only specific files.
Please send these details to support@axcrypt.net so that our support team can investigate the issue and assist you further.

[Nikita BhosleParticipant]

Lamentamos saber que tiene problemas para abrir sus archivos cifrados con su contraseña.
¿Podría informarnos si está recibiendo algún mensaje de error al intentar descifrar sus archivos usando AxCrypt? Si es así, por favor compártanos el mensaje de error exacto.

Además, ¿podría confirmar qué versión de AxCrypt está utilizando y cuál sistema operativo emplea?
Si es posible, también comparta una captura de pantalla del mensaje de error, ya que esto nos ayudará a entender mejor el problema e investigarlo más a fondo.

Por favor, envíe estos detalles a support@axcrypt.net para que nuestro equipo de soporte pueda asistirle mejor.

[Nikita BhosleParticipant]

We apologize for the inconvenience. Please check your operating system has any pending updates. If any, please update. then restart the system install the latest version. If you continue to experience any issues, please send us a screenshot along with a description of the problem at support@axcrypt.net, and our support team will be happy to investigate further.

[Nikita BhosleParticipant]

This issue has been fixed. Please use the latest version of the application, which resolves this issue.
To resolve the issue, we recommend downloading and installing the latest version of the application.

Download and install the latest AxCrypt version from our official website: axcrypt.net
If you continue to experience any issues, please send us a screenshot along with a description of the problem at support@axcrypt.net, and our support team will be happy to investigate further.

[Nikita BhosleParticipant]

Hello Martin,

Apologies for the delay in getting back to you.
We’ve now connected with you through your support ticket and confirmed that your Premium subscription is active. If anything still doesn’t look right on your end, just reply to the existing support conversation and we’ll be happy to keep digging until everything is working as expected.

Thanks for your patience, and for sticking with us.

[Nikita BhosleParticipant]

We apologize for the inconvenience.
Could you please let us know which version of AxCrypt you are using, as well as the version of macOS installed on your Mac?
Additionally, please provide a screenshot of the issue you’re experiencing, if possible. You can send the screenshot along with the requested details to support@axcrypt.net, and our support team will investigate the issue and assist you further.

[Nikita BhosleParticipant]

Thank you for contacting us.
If you were using the free version of AxCrypt, you can simply install the AxCrypt application on your new system and sign in with your existing AxCrypt account. Your account and subscription status (if applicable) will be applied automatically after you sign in.
You can download the latest version of the AxCrypt application from the official AxCrypt website:
https://www.axcrypt.net/download/

If you continue to experience any issues, please send us a screenshot along with a description of the problem at support@axcrypt.net, and our support team will be happy to investigate further

[Nikita BhosleParticipant]

Thank you for your message.
Could you please let us know what exception or error message you receive when you try to open the encrypted file? Sharing the exact error message will help us investigate the issue more effectively.
Additionally, if possible, please send us a screenshot showing the problem. This often helps us better understand the issue.
You can send the screenshot and the error details to support@axcrypt.net, and our support team will investigate the problem and assist you as quickly as possible.

[Nikita BhosleParticipant]

Thank you for reaching out.
After changing your password, please try clearing the local AxCrypt data by following one of these steps:

In the AxCrypt application, go to File → Options → Clear All Settings, or
Go to Profile → Clear All Settings & Restart, or
Click the Switch User button in the sign-in dialog.
Once you’ve completed one of these steps, sign in to the AxCrypt application again using your new password while connected to the internet.
If the issue persists, please let us know, and we’ll be happy to assist you further

[Nikita BhosleParticipant]

We apologize for the inconvenience.
Could you please let us know which version of AxCrypt you are using, as well as your operating system and its version?
Additionally, please provide a screenshot of the issue you’re experiencing. You can send the screenshot and the requested details to support@axcrypt.net so our support team can investigate further.

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