[Nikita BhosleParticipant]

We apologize for the inconvenience.
Could you please let us know which version of AxCrypt you are using, as well as the version of macOS installed on your Mac?
Additionally, please provide a screenshot of the issue you’re experiencing, if possible. You can send the screenshot along with the requested details to support@axcrypt.net, and our support team will investigate the issue and assist you further.

[Nikita BhosleParticipant]

Thank you for contacting us.
If you were using the free version of AxCrypt, you can simply install the AxCrypt application on your new system and sign in with your existing AxCrypt account. Your account and subscription status (if applicable) will be applied automatically after you sign in.
You can download the latest version of the AxCrypt application from the official AxCrypt website:
https://www.axcrypt.net/download/

If you continue to experience any issues, please send us a screenshot along with a description of the problem at support@axcrypt.net, and our support team will be happy to investigate further

[Nikita BhosleParticipant]

Thank you for your message.
Could you please let us know what exception or error message you receive when you try to open the encrypted file? Sharing the exact error message will help us investigate the issue more effectively.
Additionally, if possible, please send us a screenshot showing the problem. This often helps us better understand the issue.
You can send the screenshot and the error details to support@axcrypt.net, and our support team will investigate the problem and assist you as quickly as possible.

[Nikita BhosleParticipant]

Thank you for reaching out.
After changing your password, please try clearing the local AxCrypt data by following one of these steps:

In the AxCrypt application, go to File → Options → Clear All Settings, or
Go to Profile → Clear All Settings & Restart, or
Click the Switch User button in the sign-in dialog.
Once you’ve completed one of these steps, sign in to the AxCrypt application again using your new password while connected to the internet.
If the issue persists, please let us know, and we’ll be happy to assist you further

[Nikita BhosleParticipant]

We apologize for the inconvenience.
Could you please let us know which version of AxCrypt you are using, as well as your operating system and its version?
Additionally, please provide a screenshot of the issue you’re experiencing. You can send the screenshot and the requested details to support@axcrypt.net so our support team can investigate further.

[Nikita BhosleParticipant]

Apologies for the inconvenience caused.
Please explain more about your system configuration, like (Operating system, version, etc), also the AxCrypt version.
Kindly provide the above information along with relevant screenshots and send them to support@axcrypt.net for further assistance.

[Nikita BhosleParticipant]

Apologies for the inconvenience caused.
Please explain more about your system configuration, like (Operating system, version, etc), also the AxCrypt version.
Kindly provide the above information along with relevant screenshots and send them to support@axcrypt.net for further assistance.

[Nikita BhosleParticipant]

Apologies for the inconvenience caused.
Please explain more about your system configuration, like (Operating system, version, etc), also the AxCrypt version.
Kindly provide the above information along with relevant screenshots and send them to support@axcrypt.net for further assistance.

[Nikita BhosleParticipant]

Hello,

This behavior is related to the application associated with the file type in Windows rather than AxCrypt itself.

When AxCrypt decrypts and opens a file, it uses the default application that Windows has assigned to that file extension. If the extension is currently associated with Microsoft Word, the file will open in Word automatically.

To resolve this:

Right-click a file of the same type.
Select Open with → Choose another app.
Select TextMaker from the list.
Check Always use this app to open this type of file.
Click OK.
Alternatively, you can change the default application for the file type in Windows Settings:

https://support.microsoft.com/en-us/windows/change-default-apps-in-windows-e5d82cad-17d1-c53b-3505-f10a32e1894d

Once TextMaker is set as the default application for that file extension, opening the file through AxCrypt should automatically launch it in TextMaker.

Please let us know which file type/extension you are trying to open if the issue persists, and we’ll be happy to assist further.

Kind regards,
AxCrypt Support Team

[Nikita BhosleParticipant]

Hello, Could you please send an email to our support team at support@axcrypt.net with a screenshot of the error you experienced. Please also share information about your device and platform to assist you better.

[Nikita BhosleParticipant]

Hello! Could you please share all the details with us via our support email? We’ll also need information about your device and platform to assist you further.
Support Email: support@axcrypt.net

[Nikita BhosleParticipant]

¡Hola! ¿Podrías compartirnos todos los detalles a través de nuestro correo electrónico de soporte? También necesitaremos información sobre tu dispositivo y plataforma para poder ayudarte mejor.

Correo electrónico de soporte: Support@axcrypt.net

[Nikita BhosleParticipant]

Hello!

We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).

Please update to the latest version and let us know if the issue has been resolved.

[Nikita BhosleParticipant]

Hello!

We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).

Please update to the latest version and let us know if the issue has been resolved.

[Nikita BhosleParticipant]

Hello!

We’ve now released an updated macOS version 3.0.43 with support for Apple Silicon (ARM64).
Please update to the latest version and let us know if the issue has been resolved.

[Author]

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