[Nikita BhosleParticipant]

AxCrypt works on subscription basis. If you have an account with AxCrypt you can still decrypt your files even if you don’t have an active paid subscription. In case you are facing issues opening your old .axx files, please share the error reports with support@axcrypt.net from your registered email address and you will be guided through a possible solution. Remember, AxCrypt1 files are compatible with AxCrypt2, but not vice-versa. AxCrypt2 uses much enhanced AES-256 encryption algorithms for better security. I advice you to go with a Premium or Business subscription to achieve prime security for your personal data.

[Nikita BhosleParticipant]

Ci scusiamo sinceramente per il disagio riscontrato.

Recentemente, abbiamo migrato la nostra infrastruttura server interna. Durante questo processo, la nostra app non è stata temporaneamente in grado di rilevare e caricare le informazioni dell’account utente dalla nostra API, causando i problemi di accesso che hai riscontrato.

Siamo lieti di informarti che il problema è stato completamente risolto e tutti i dati sono stati ripristinati con successo. Puoi continuare a utilizzare l’app AxCrypt senza ulteriori problemi.

Se stai utilizzando una versione precedente dell’app, ti preghiamo di scaricare e installare l’ultima versione dal nostro sito web ufficiale: Scarica AxCrypt – Crittografia sicura dei file per tutti i dispositivi. Consigliamo di utilizzare l’ultima versione per garantire le migliori prestazioni e stabilità.

Grazie per la pazienza e la comprensione. Per qualsiasi ulteriore domanda o necessità di assistenza, non esitare a contattarci.

[Nikita BhosleParticipant]

Hello Msa,
Could you please send an email to our team on support@axcrypt.net?
Please write from the same email account linked to the AxCrypt account.
Thank you

[Nikita BhosleParticipant]

Hello!

Please make sure you are running the latest version of AxCrypt, as updates may include fixes for display or encoding issues.
If the issue persists, please provide us the following details. You can drop an email to support@axcrypt.net

• A screenshot of the problem
• Your operating system and version
• AxCrypt version number

This will help us investigate further and provide a more accurate solution.

[Nikita BhosleParticipant]

Gracias por compartir esto: lo que estás viendo suele estar relacionado con tu sesión de AxCrypt o la asociación de archivos, y no con una pérdida de cifrado.

Cuando AxCrypt está iniciado sesión, los archivos pueden abrirse sin solicitar una contraseña. Si ahora no se abren, podría deberse a la asociación de archivos o a que la aplicación no reconoce correctamente los archivos después de haber sido movidos.

Prueba lo siguiente:

Asegúrate de haber iniciado sesión en AxCrypt con la cuenta correcta
Haz clic derecho en el archivo → AxCrypt → selecciona Desencriptar o Abrir de manera segura
Confirma que los archivos todavía tienen la extensión .axx
Si es necesario, reinstala AxCrypt para restaurar las asociaciones de archivos

[Nikita BhosleParticipant]

It looks like you’re using a newer version of AxCrypt, which is designed for a smoother and more secure experience. Instead of prompting for a password each time, it uses a protected logged-in session (secured by your master password) to handle encryption and decryption seamlessly.

Here’s how it works:

Once you log in, your session stays securely active
You can encrypt and decrypt files without repeated password prompts
Your files remain protected as long as your session is managed properly

For best security:

Lock AxCrypt when not in use – Log out or lock the app when stepping away
Enable auto-lock – Set an inactivity timeout for added protection
Verify encryption – Right-click → AxCrypt → ensure files have the .axx extension
This approach keeps your workflow simple while maintaining strong security.

[Nikita BhosleParticipant]

Bonjour, vous pouvez utiliser la version gratuite pour déchiffrer des fichiers. Pour chiffrer des fichiers, veuillez démarrer un essai gratuit de 14 jours de l’abonnement Premium.

[Nikita BhosleParticipant]

Hello, the free version allows you to decrypt files. To encrypt files, you’ll need to start a 14-day free trial of Premium.

[Nikita BhosleParticipant]

We apologize for the inconvenience you are experiencing.

Could you please confirm which version of AxCrypt you are currently using? If you are using an older version, we kindly recommend updating to the latest AxCrypt 3.x version and then testing the issue again.
If the problem persists after updating, please send the complete error report to our support team at support@axcrypt.net so we can investigate further.

To generate and send the complete error report, please follow the detailed instructions provided in the link below:
https://www.axcrypt.net/blog/how-to-send-a-complete-error-report/
Once we receive the full error report, our team will analyze the issue and assist you accordingly.

Thank you for your cooperation.

[Nikita BhosleParticipant]

We apologize for the inconvenience.
We recommend updating to the latest version of AxCrypt and then trying again. We have tested this in our local environment using the latest version and were unable to reproduce the issue.

Please update to the most recent version and check if the problem persists. If you are still experiencing issues after updating, kindly contact our support team at support@axcrypt.net, and we will be happy to assist you further.

[Nikita BhosleParticipant]

We have stopped developing new features and fixing issues for the legacy version (AxCrypt 1.x). We are no longer actively developing version 1.x, and support for this version is very limited.

We strongly recommend upgrading to the latest version, AxCrypt 3.x.

You can download the latest version of the AxCrypt application from our official website:  https://axcrypt.net/download/

Please install the AxCrypt app on your system or laptop and log in with your account.
The application will automatically activate your subscription.

[Nikita BhosleParticipant]

If you would like to remove AxCrypt protection from your Dropbox folders, you will need to decrypt the encrypted files first. Please follow these steps:

Ensure your Dropbox files are fully synchronized to your local system.
Open AxCrypt and decrypt the files you no longer want protected.
Once decrypted, Dropbox will automatically sync the updated (decrypted) versions back to the cloud.
After all files are decrypted, they will no longer be secured by AxCrypt.

Regarding AxCrypt Cloud Storage Awareness, this feature simply detects installed cloud services (such as Dropbox), creates a “My AxCrypt” folder, and designates it as “Secured” (monitored for automatic encryption). If you no longer wish to use this feature, you can disable or stop using the secured folder within the AxCrypt application settings.
Please note: When encrypting or decrypting files stored in synchronized cloud folders (like Dropbox), an active internet connection is required for the cloud service to sync the updated files between your computer and the cloud.
For more information about encrypting files in cloud storage services, you may refer to our blog articles on cloud encryption on our website and Encrypt OneDrive & Google Drive Files with AxCrypt’s AES-256
Please let us know if you need any further assistance.

[Nikita BhosleParticipant]

To better understand the issue you’re experiencing with larger files (such as videos) stored on your external/mobile HDD, we would need a bit more information.
Could you please send an email to our support team at support@axcrypt.net? If possible, include:

A detailed description of the issue
The exact error message you are receiving
Screenshots of the error
Your AxCrypt version number
Your operating system details
This information will help us investigate the matter more efficiently and provide the appropriate solution.

[Nikita BhosleParticipant]

Merci de nous avoir contactés, et nous sommes désolés d’apprendre que vous rencontrez des difficultés pour vous connecter au forum AxCrypt.

Nous vous invitons à envoyer un e-mail à notre équipe d’assistance à l’adresse support@axcrypt.net afin qu’elle puisse vous aider davantage. Si possible, merci d’inclure des captures d’écran des messages d’erreur que vous voyez, car cela nous permettra d’examiner le problème plus rapidement.

Nous vous recommandons également de vérifier votre dossier spam/courrier indésirable au cas où l’e-mail de réinitialisation du mot de passe s’y trouverait.

Notre équipe se fera un plaisir de résoudre ce problème pour vous dans les plus brefs délais.

[Nikita BhosleParticipant]

Merci pour vos questions — nous sommes heureux de vous apporter des précisions.

1. Mises à jour et maintenance macOS
Oui, AxCrypt pour macOS est activement maintenu. Nous avons publié la nouvelle version macOS 3.x en août 2025.

Cette mise à jour comprend une interface utilisateur entièrement repensée, offrant une expérience plus moderne, intuitive et fluide, ainsi que diverses améliorations destinées à renforcer votre flux de travail en matière de chiffrement.

2. Carte bancaire requise pour l’essai
Si vous préférez ne pas fournir les détails de votre carte, vous pouvez créer un compte Gratuit (Viewer) à la place. Lors de la configuration du plan, sélectionnez simplement l’option Gratuit/Viewer.

Lors de l’inscription à l’essai, nous demandons les informations de carte de crédit ou de débit à des fins de vérification. Un petit montant temporaire (variable selon la devise) est prélevé afin de vérifier la carte. Une fois la vérification effectuée, le montant est automatiquement remboursé.

Veuillez noter que, bien que nous initiions immédiatement le remboursement, celui-ci peut prendre environ 8 à 10 jours ouvrables pour apparaître sur votre compte, selon votre banque.

Si vous préférez ne pas fournir les détails de votre carte, veuillez nous en informer.

N’hésitez pas à nous contacter si vous avez d’autres questions — nous sommes là pour vous aider.

[Author]

Posts