Forums › Help & support › clean up required

This topic contains 1 reply, has 1 voice, and was last updated by  Tova Bryant 1 week, 6 days ago.

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #55810 Reply

    T.Worth

    Opening a secured file has become difficult. Have to double click on file required twice and then wait a minute. Says file needs a clean up.  How do I do that?

    #55891 Reply

    Tova Bryant

    fnaf games wrote:

    Opening a secured file has become difficult. Have to double click on file required twice and then wait a minute. Says file needs a clean up.  How do I do that?

     

    Hello, if AxCrypt is specifically saying the file needs a cleanup, I’d avoid deleting or moving anything manually until you know what it means. The forum post itself doesn’t include a response or instructions from AxCrypt support, so there isn’t a confirmed cleanup procedure there.

    I think you should make a backup copy of the encrypted file, then check whether AxCrypt is fully updated and try opening the file from within AxCrypt rather than double-clicking it in Windows Explorer. If it still takes a minute and reports that cleanup is required, the exact AxCrypt version and the wording of the cleanup message would be important for determining the next step.

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: clean up required
Your information: