[Nikita BhosleParticipant]

Hello,

Thank you for being a long-time AxCrypt customer, and for explaining the issue in detail.

The verification step you’re encountering is related to your credit card and bank’s security process (such as 3D Secure), not your AxCrypt account. The one-time code is sent directly by your bank or card provider, which is why we don’t see or store a mobile number for this verification on our side. Your bank will be the best point of contact to help ensure these verification messages are delivered correctly.

That said, to make the upgrade easier, we also support alternative payment options. You’re welcome to try upgrading again using PayPal, or by reattempting the payment via Stripe with a different card if available.

We truly value your continued trust in AxCrypt and hope one of these options allows you to upgrade smoothly.
Please don’t hesitate to try again, and feel free to reach out if you need any guidance from our side.

[Nikita BhosleParticipant]

To recover the files encrypted with the old password, you can use AxCrypt Brute Force. You can click here to know about how you can use Brute Force to recover the file access.

 

Looking forward to your response, Please feel free to reach out for any assistance.

[Nikita BhosleParticipant]

Hello,

To recover the files encrypted with the old password, you can use AxCrypt Brute Force. You can click here to know about how you can use Brute Force to recover the file access.

Looking forward to your response, Please feel free to reach out for any assistance.

• This reply was modified 3 months ago by  Nikita Bhosle.

[Nikita BhosleParticipant]

Hello,

You don’t need to disconnect from Axcrypt you can simply close the window.
As soon as the file is encrypted or decrypted, the password you entered will not be remembered – you can close the window directly.

Please let us know if you meant something else. Thanks!

[Nikita BhosleParticipant]

Hola,

Lamentamos las molestias. Por favor, póngase en contacto con nuestro equipo de soporte y comparta su comprobante de compra. Una vez recibido, activaremos su suscripción lo antes posible.
Correo de soporte: support@axcrypt.net

[Nikita BhosleParticipant]

Hello!

You can upgrade your files to AES-256 by using the ‘Upgrade files to AES-256’ option, which will re-encrypt them using the newer encryption standard and your current password.
Alternatively, you can enable auto-upgrade to AES-256, so that whenever you open a file, it is automatically upgraded to the newer encryption level using your current password.

[Author]

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