Forum Replies Created

Viewing 15 posts - 781 through 795 (of 987 total)
  • Author
    Posts
  • in reply to: file opens without password #14861

    Prabhukumar R
    Moderator

    Hello Serge,

    If you are signed in the AxCrypt app, that time(file password and sign in the password are same) AxCrypt app opens the encrypted files without any password.

    AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

    AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. This is by design.

    If you are asking any other query, please provide more information about the issue and write a mail to support@axcrypt.net.


    Prabhukumar R
    Moderator

    Hello FrogBox IT,

    If I install AX crypt on another PC and login to it with their credentials, will this allow me to unencrypyt the files? –Yes, You can install the Axcrypt on another PC  and login with your credentials, then to open/decrypt the encrypted files.

    Please note: If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file.

    If you are asking any other query, please provide more information about the issue and write a mail to support@axcrypt.net.


    Prabhukumar R
    Moderator

    Hello Alex,

    What you mean by “Windows File Explorer will systematically display the file as a background page if Axcrypt is already connected.”

    please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

    in reply to: How to encrypt my back-up harddisk? #14846

    Prabhukumar R
    Moderator

    Hello Wim Lozie sr,

    AxCrypt is a file encryption software not a disk/drive encryption software. But you can encrypt the disk/drive folder/file(S) using AxCrypt Secured folder features.

    You can be connected to the external hard disk/drive to your system/laptop, then encrypt your files using the AxCrypt app.

    AxCrypt Secured Folder:

    AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

    You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

    AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

    Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

    still, you are facing any query, please provide more information about the issue and write a mail to support@axcrypt.net.

    in reply to: Multiple Accounts on same computer #14833

    Prabhukumar R
    Moderator

    Hello Chris,

    No, way to allow another user to log in without removing all the settings.

    Do you want to sign-in to the AxCrypt app with different email address/AxCrypt account? Please use the only option AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the Reset button in the sign-in dialog.

    Clear all settings and reset button or reset button is used to reset the AxCrypt account data in the locally installed AxCrypt app. That means, it will clear all the local contents cache of the AxCrypt app and restart the app like a freshly installed one.

    still, you are facing any query, please provide more information about the issue and write a mail to support@axcrypt.net.

    in reply to: Password reset #14814

    Prabhukumar R
    Moderator

    Hello Sascha,

    Due to some security reasons, we have not sent the password reset link on the forums page.

    we are sending the password reset link to your personal email yesterday.

    If any other query please write an email to our support team support@axcrypt.net

    in reply to: Password reset #14805

    Prabhukumar R
    Moderator

    Hello Sascha,

    We had sent the password reset email from our support email to your email address, please check the same.

    If you are facing any issues, please let us know. We are happy to help you.

    • This reply was modified 4 years, 4 months ago by  Azhaguraja B.
    in reply to: You need a tutorial video #14802

    Prabhukumar R
    Moderator

    Hello Keith,

    You are missing out on our Video tutorial. See our video tutorial below.

    AxCrypt 2.x use a single sign on model where the same password is used to sign in to our servers and to protect your files.

    AxCrypt is a file encryption software not a drive encryption software. But you can encrypt the Drive folder/file(S) using AxCrypt Secured folder features.

    AxCrypt Secured Folder:

    AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

    You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

    If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

    AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

    AxCrypt 2 comes with the newly improved and user-friendly user interface, account management(subscription information, password change and etc.) and more additional features.

    Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

    still, you are facing any issue/query, please provide more information about the issue and write a mail to support@axcrypt.net.

    in reply to: business edition #14769

    Prabhukumar R
    Moderator

    Hello chris guth,

    If you want to share the files with four members, you can key share the files for all members at a time.

    Select the encrypted file–>Right click to select share keys option in the recent file->Key share windows will open- >Now enter the 4 member email id in one by one in add contact, after adding the 4 members then click the ok button.

    Now You can send the encrypted file via email(Gmail, yahoo, etc..) to 4 memebers. If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

    I will explain about AxCrypt key sharing feature to share the encrypted file to other users.

    There is no need to share passwords in order to send or share files securely with others.

    AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file sharing. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

    still, you are facing any issue/query, please provide more information about the issue and write a mail to support@axcrypt.net.

    in reply to: encryption in command line – extension exclusion #14768

    Prabhukumar R
    Moderator

    Hello Seb,

    We have not yet implemented a full command line with AxCrypt 2. There is still a command line, but it is a little limited and it’s really only intended for use by the Windows Explorer integration shell extension.

    You can found the command-line arguments for the AxCrypt 1.x here: http://www.axantum.com/AxCrypt/LegacyCmdLine.html.

    https://bitbucket.org/axantum/axcrypt-net/src/

    Filename: Axantum.AxCrypt.Core/CommandLine.cs

    still, you are facing any issue/query, please provide more information about the issue and write a mail to support@axcrypt.net.

    in reply to: Exception during processing #14764

    Prabhukumar R
    Moderator

    Hello tom daniel,

    AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

    So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

    We have to close all the instances of the encrypted file(s) opened application.

    Please note: If you opened and updated an encrypted text file with notepad and at the same time you had opened another notepad application also, then you have to close both the opened applications to re-encrypt the encrypted files. You have to close all the opened corresponding applications properly.

    After Closing all the opened corresponding applications properly now Broom icon is disabled. Now you can sign out/Exit from the AxCrypt app. If not close the opened Application Broom icon is enabled only.(it indicate encrypted file(s) are open).

    So we have to close all the opened application instances. If you closed all the instances, then you will not get any warning dialogs.

    Still, if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

    in reply to: AxCrypt 2.1.1585.0 #14747

    Prabhukumar R
    Moderator

    Hello Nicholas Fanning,

    Check the AxCrypt app is Minimize or not? If Yes means, Now open the AxCrypt app to sign in your account(File|sign in) and enter the account credentials. then the AxCrypt app will active. You can access the interface.

    or Go to windows start to search the AxCrypt app now sign in your account.

    Please note: It might be happened because of some firewall/antivirus or other third-party applications are blocking the AxCrypt app. So please check the firewall or other software settings

    Still, If you found any issues or error alerts, You can send a screenshot showing where the problem is, it often helps us understand.

    Also please write an email to support@axcrypt.net  with some more information about the issue. we are investigating the issue to resolve the problem as soon as possible.

    in reply to: account and password #14745

    Prabhukumar R
    Moderator

    Hello BobG,

    AxCrypt app will encrypt most of the file types like mp4, txt, pdf, jpg, etc. Also some file types AxCrypt will not encrypt due to security reasons.

    It may be the pdf file is a hidden state. So check the file properties the pdf file is hidden state or not? If hidden the file means, Please remove the access, then to encrypt the files.

    If you are receiving the warning dialog frequently, please click the Don’t show this again option. After that, you never see this kind of warning.

    Still, if you are facing any issues, please write an email to support@axcrypt.net  with some more information about the issue. If you can send a screenshot showing where the problem is, it often helps us understand.

    in reply to: Decrypt error #14733

    Prabhukumar R
    Moderator

    Hello Barbarasso,

    We can hide the file names too, by using the Anonymous Rename feature. AxCrypt app having a feature called Anonymous Rename, If you used the feature, then the user selected files will be renamed into some random numbers(The original file name can’t be seen).

    Using the Anonymous Rename menu option(File | Anonymous Rename) in the AxCrypt app, We can rename the AxCrypt secured files into some random numbers.

    or Right-click on the secured folder/file in windows explorer and then choose AxCrypt | Rename.

    We can restore the original name by decrypting those encrypted files or using the menu option File|Rename to Original via the AxCrypt app.

    in reply to: Standard practice for backing up files #14732

    Prabhukumar R
    Moderator

    Hello Barbarasso,

    Sorry to say, It’s not entirely clear exactly what the question is, please provide more details information in your question.

    please write an email to support@axcrypt.net  with some more information about the issue.

Viewing 15 posts - 781 through 795 (of 987 total)