[Prabhukumar RModerator]

Hello mike,

Sorry for the delayed response.

Please use the latest legacy version(1.x). Latest legacy version does not have open candy.

You can download the latest legacy version(1.x) of AxCrypt app by using the URL: http://www.axantum.com/axcrypt/legacydownloads.html – If you are facing any issues while downloading, please clear the browser cache and cookies for the site.

If you are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Bryan,

In order to provide us with detailed information to help us help you, for this situation we’d like a full error report. Please follow the detailed instructions here: https://forum.axcrypt.net/blog/send-complete-error-report/.

Or

Please You can make a video record about the issue and send it to our support team(support@axcrypt.net). We check the video and try to resolve the issue.

Also, please tell about – which operating system version and AxCrypt app version you are using?

AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s). AxCrypt performs as much as faster based on the user’s system configuration and the file size and file count.

AxCrypt just decrypts the files only. After that PDF files are opening in the Corresponding Application only. So Corresponding application only takes a time to open the files.

[Prabhukumar RModerator]

Hello pr,

AxCrypt app will encrypt most of the file types. Also some file types AxCrypt will not encrypt due to security reasons.

AxCrypt will not encrypt any system files, temp file, hidden files and operating system installed drives/folder. So please avoid securing that kind of folders.

If you are receiving the warning dialog frequently, please click the Don’t show this again option. After that you never see this kind of warning.

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Charles,

If you have updated the encrypted files contents and which is pending for re-encryption.

I think (not sure) you are not closed to the file and corresponding application properly.so please try to clear the local cache file in the below way, then test the same file again(Please close all the instances of the file and corresponding application). still, if you are facing any issue. Please let me know.

Please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below-described way.

Please delete the folder %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

If the above does not help, Please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Rodney Cooper,

We are really sorry to hear this. Sure we are investigating the problem. Please write a mail to our support team support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Paul,

You can achieve the same using AxCrypt app. You can use our portable version to secure your portable hard drives files/folders.

For portable(stand-alone)  version, https://forum.axcrypt.net/download/ .

Please note: AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

If you are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Antonis,

Free subscription user open/edit the encrypted file, so User B, cannot send it back to user A. User B account required a Premium account.

You can send the encrypted file securely with others using AxCrypt key sharing.

You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

I will explain about the key sharing features:

There is no need to share passwords in order to send or share files securely with others.

AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

If you are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Robert M,

No, Svante is not working/involved in AxCrypt.

[Prabhukumar RModerator]

Hello Andy,

“Please avoid sending a same query in different mediums. You may get duplicate response.”

AxCrypt will work without internet(offline) also. So no need internet to decrypt the encrypted files.For more information, please visit here https://forum.axcrypt.net/blog/axcrypt-online-vs-offline/ .

For Offline Mode:

Disable the internet connection and start the AxCrypt app after the installation. Now you will see the Offline indicator in the AxCrypt application title bar.
Then enter your email address and create your password.
Start AxCrypting….

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA  and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Harvey,

As said in the previous reply “AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.”

I do understand your concern. AxCrypt is a file encryption software with NO Backdoor. That means nobody can decrypt the encrypted files without knowing the file password which was used in the encryption.

I am not telling that, you forgot the password. I am trying to say that, you were tried with some different passwords than the original one. So please try to use the original password to decrypt the files. Because there is no options.

Please don’t get upset, We are keep on telling the same and there is no other options available. Please try to enter the original password and if know the pattern please use AxBruteForce tool to recover those files.

[Prabhukumar RModerator]

Hello Ron,

We have updated the same on our webpage, https://forum.axcrypt.net/cryptographic-hashes-files/ . Please check the same.

[Prabhukumar RModerator]

Hello ian wilson,

We cannot provide support beyond this.

If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file.

AxCrypt is a file encryption software with no backdoor. That means, Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

[Prabhukumar RModerator]

Hello Rainer,

We are really sorry to hear this. Sure we are investigating the problem. Please write a mail or contact our support team  support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Harvey,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

I think you perhaps are not careful enough when you type the password – or you are not aware that upper and lower case characters are different, and spaces and accents are significant when typing the password.

This means having the same casing, the same spacing, the same umlauts and accents etc. The following passwords are all different:

Not4real!Secrets

not4real!Secrets

not4real! Secrets

AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

For more info about how AxCrypt works, please read our information site and blog post.

For Blog post: https://forum.axcrypt.net/blog/what-is-an-axcrypt-id/ and https://forum.axcrypt.net/blog/what-encryption-really-is-about/

Please read the different between Password reset and change in our blog, https://forum.axcrypt.net/blog/password-reset-axcrypt/

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Shourya,

AxCrypt encrypted files are still encrypted with .axx extension only ,after deleting/uninstall the AxCrypt app from the system.

Please note: AxCrypt account and AxCrypt app are required to open/decrypt the AxCrypt encrypted files. without AxCrypt app  we cannot decrypt the encrypted files.

so first install the AxCrypt app in your system, then decrypt the encrypted files, Now uninstall the AxCrypt app from the system.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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