[Prabhukumar RModerator]

Hello VEDO,

AxCrypt uses the standard Windows Installer technology for install and uninstall. There should be no specific issues with that. You can install/uninstall the software as normal.

Before uninstalling the software, just delete your AxCrypt Local Contents by clicking the menu item File | Options | Clear All Settings and Exit from the AxCrypt app.

AxCrypt app is required to open/decrypt the encrypted files.

You uninstall AxCrypt like you uninstall essentially all Windows software. Via the Programs and Features control panel applet.

[Prabhukumar RModerator]

Hello Irv Guyett,

We are responded every day to the customer through our support email and forums.

Do you have facing any issue with the AxCrypt app? If yes, please write the email to support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Siegfried,

The Mac operating system Catalina, includes some security features, Please check the link to know more about that – https://www.apple.com/in/macos/catalina/features/#security . Because of that reason, now we are not able to install and use the AxCrypt app in Catalina.

Unable to install the AxCrypt app in macOS –  After updating the macOS to latest, AxCrypt have to fulfil mac operating system’s latest security policies. Actually, we are working on that. Soon, we will fix and update the same.

Still, we can install the AxCrypt app in the mac OS Catalina. Here is the workaround,

• Go to downloads or other folder(where the AxCrypt app was downloaded) in the finder app.
  Then select the downloaded AxCrypt setup pkg file(AxCrypt-Mac-2.2.668.0.pkg).
  Click with two fingers or Control click on the selected setup file.
  Choose Open in the context menu.
  Now, AxCrypt installation process will get started.

After installing, Start securing or decrypting/open your files with the AxCrypt app.

Please make sure that you have to allow the AxCrypt app to access the folders on your mac(refer the screenshot)

Still, you are facing any issues, please send the error report(ReportSnapshot.txt) file which is available in your system path(~/.local/share/axcrypt) with some detailed information.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello michael,

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

I think you have used the Inactivity signout features, to sign out the AxCrypt app on certain time interval of inactivity.Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app. For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

Please note: Inactivity Sign Out is s premium feature.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello JOSÉ LUIS ,

Thanks for your ideas. We are discussing it with our team.

Sorry to say, AxCrypt does not support the browser extension.

We do not have any plan to develop the Linux, but right now there is no official support for Linux in AxCrypt app.

[Prabhukumar RModerator]

Hello Charles Tanner,

“Please avoid sending a same query in different mediums. You may get duplicate response.”

After purchasing Premium, you will need to sign out and then sign in again in the AxCrypt app and it will automatically enable Premium feature. Sign in to the AxCrypt app with the internet connection. Because AxCrypt app will try to sync your subscription details from our secured servers to your local machine.

Internet is Required for the first time of login after creating account or purchasing Premium/Business Subscriptions or resetting the account password via the AxCrypt account site. Because AxCrypt app will try to fetch your subscription and account details from our secured servers to the locally installed AxCrypt app.

If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know about your recent purchase or account/subscription updates. So After purchasing Premium, you will need to sign in to the AxCrypt app with internet enabled.

You can manage your AxCrypt account and subscriptions by signing into our AxCrypt account site https://account.axcrypt.net/ .

Or You can download the AxCrypt app latest version from our official website: https://forum.axcrypt.net/download/ (please ignore if already download)

Before uninstall, Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart .

Now install the AxCrypt app in your system then Sign in to the AxCrypt app with(internet connection) your AxCrypt credentials.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Daniel,

This might be because of some other third party applications are not allowing the AxCrypt app to run. Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist.

If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

Please delete the folder %LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ . (if already download, please ignore it).

Now install the AxCrypt app and try to start AxCrypting……

If the above does not help, Please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello AndrewC,

Please explain which AxCrypt version do you have used? If you are using the old version, please use the latest version AxCrypt app and try to decrypt the file again.

Please check your operating system has any pending updates. If any, please update.

Also please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Igor,

I forgot the password from my encrypted test file. ATTERMALLY I CANNOT OPEN IT OR CHANGE THE PASSWORD —- AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://forum.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watchv=O6whtjSb3pc and https://forum.axcrypt.net/blog/password-reset-axcrypt/

Still, you are facing any issue, please write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Arjan,

Do you receive the verification email? If yes please enter the verification code and set the password to start the AxCrypt app.

still, if you are facing any issue, please explain your question in more detailed information. You can send a screenshot showing where the problem is, it often helps us understand. Please write an email to our support team support@axcrypt.net. we are happy to help you.

Please note: This might be because of some other third party applications are not allowing the AxCrypt app to run. Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist.

[Prabhukumar RModerator]

Hello Andre van Rooyen,

Sorry to say, Please explain your question in detailed information. Do you have any problem you are facing the AxCrypt application? Please write an email to our support team support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello scarabelli,

You can achieve the same using AxCrypt app. You can be connected to the external hard disk/drive to your system/laptop, then encrypt your files using AxCrypt app.

AxCrypt is a file encryption software not a Full disk encryption software. AxCrypt has a feature called Secured Folder which provides the convenience to the users, to secure more than one files in a single operation. You can encrypt the Drive/disk folder/file(S) using AxCrypt Secured folder features.

Please note: AxCrypt secured folder is a premium feature.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you sign out, or click the “Broom” clean up icon.

AxCrypt 2 uses a more robust method for the automatic re-encryption, which sometimes means you as the user have to tell AxCrypt to do it. You’ll see this by the “broom” icon becoming red. This indicates there’s something in need of “clean up”, i.e. re-encryption.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Jim Kersey,

“Please avoid sending a same query in different mediums. You may get duplicate response.”

AxCrypt encrypted files should have a file extension “.axx”. Also, default application for the file type “.axx” should be AxCrypt app only.

If the AxCrypt app is not configured as a default app for the file extension or no other apps are mapped to the file extension, then you will be alerted with a warning dialog that states “Double-click to open AxCrypt files outside of AxCrypt may not function correctly. The operating system file association for extension ".axx" appears to be broken. Contact your IT support  or search for a solution on the Internet..” when you start the AxCrypt app.

Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links,

https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

Now all the encrypted files with the file extension ‘.axx’ will be opened by double-clicking the file. Restart the system/AxCrypt app, if required.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Shelly Dworkin,

Sorry to say, Please explain your question in detailed information. we are happy to help you.

AxCrypt is file security software with 128-bit or 256-bit AES strong encryption. It helps to secure your files and folder(s)

Do you have any problem you are facing the AxCrypt application?

Please write an email to our support team support@axcrypt.net. We are happy to help you.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

[Prabhukumar RModerator]

Hello victor,

The error message indicates that the file simply is not an AxCrypt file – it checks the first 16 bytes for a unique value.

Most often, this error occurs because the file is not produced by AxCrypt, but rather a different kind of file accidentally renamed to end with .axx. Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten.

Another scenario is that it is a left-over after a previous decryption was interrupted at the stage where the original is overwritten. The most common reason for this happening is that the file was damaged because of early removal of a USB drive, or a disconnected network drive.

If the file is actually damaged to this extent, no, it can’t be fixed. The data is just not there to decrypt it.

But we have a feature called Try Broken File. You can able to decrypt the corrupted AxCrypt encrypted files by navigating the menu File | Options | enable Debug from the AxCrypt app.

Now you can able to see the Debug the menu in the AxCrypt app. From the debug menu you have to select Try Broken File.

Now you will be prompted for file selection. Select the corrupted encrypted file and then AxCrypt will try to decrypt the file. If successfully decrypted, then you are able to see the decrypted file in the location. Otherwise sorry to say, AxCrypt can’t decrypt that file.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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