[Prabhukumar RModerator]

Hello Tim,

We are stopped developing new features and fixing issues for the legacy version(AxCrypt 1.x). we will not be actively developing 1.x, nor will support be a priority.

Your decrypted file is moved or deleted in that location. so please check the correct file location then decrypt the encrypted file.

As per your screenshot, you can select the file in AxCrypt local cache folder.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello lapolos,

Sorry to say, Please explain in your question more details and write an email to support@axcrpypt.net

We do have a plan to develop command-line option in AxCrypt 2.x. Our developers are busy with developing and fixing major and high priority task/issues. Sorry to say, We are not sure when we are going to do. But we will do the same in near future.

[Prabhukumar RModerator]

Hello Anonymous,

AxCrypt free plan is Free for non-commercial use. Companies need a business subscription

Please contact our business team business@axcrypt.net.

[Prabhukumar RModerator]

Hello lapolis,

We have responded to the same forum page. Please refer to the answer in this link https://forum.axcrypt.net/forums/topic/command-line-operation-in-version-2/#post-14047

[Prabhukumar RModerator]

Hello Alan R Ketcha,

Please you can send a screenshot showing where the problem is, it often helps us understand. or Please You can make a video record about the issue and send to us. We check the video and try to resolve the issue.

Please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Nora,

AxCrypt app encrypt the audio, videos file.

AxCrypt app will encrypt most of the file types like mp4,txt,pdf, jpg, doc etc. Also some file types AxCrypt will not encrypt due to security reasons.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

If you are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello James,

AxCrypt encrypted files should have a file extension “.axx”. Also, default application for the file type “.axx” should be AxCrypt app only.

If the AxCrypt app is not configured as a default app for the file extension or no other apps are mapped to the file extension.

Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links,

https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs.

You have using the AxCrypt portable version in your system. Please use the installer version.

Download the latest version 2.1.1598.0 of the AxCrypt app(installer version—AxCrypt-2-setup.exe  file from our official website (https://forum.axcrypt.net/download/ ).

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello RAYMOND VINCENT,

We are really sorry to hear this. we hope your problem has resolved. Still, if you are facing any issue please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ax,

You can use the AxCrypt app in offline mode. AxCrypt will work without internet(offline) also. So no need internet to decrypt the encrypted files. For more information, please visit here https://forum.axcrypt.net/blog/axcrypt-online-vs-offline/

If user login in the AxCrypt app-default AxCrytp app in online mode.

If the user chooses to work Online Mode, Now you are able to see the status on the AxCrypt application title bar Like–“AxCrypt Premium”.

If the user chooses to work offline Mode, Now you are able to see the status on the AxCrypt application title bar Like  –“AxCrypt Premium Offline”.

[Prabhukumar RModerator]

Hello Ax,

We have tried to recreate the same scenario with our local environment. But not able to recreate the same.

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign-in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Now log-in to the AxCrypt app with the latest(new) password. then you can activate the offline mode.

You have enabled the option Always Offline( File |Option |Always offline). Then check installed AxCrypt app changes to offline. Now you can use the AxCrypt app in offline.

Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Bruce Schatzman,

We have tried to recreate the same scenario with our local environment. But not able to recreate the same.

Still, we are investigating the issue.

Please explain detailed information about the issue also, write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Anonymous User,

You can use the AxCrypt app with free subscription to encrypt, decrypt/open all your encrypted files. You can always decrypt your encrypted files without any paid subscription(s).

AxCrypt is a free in your windows system with limited features. If you want to use some additional premium features or mobile apps or Mac app, then you have to purchase our premium/Business subscription.

Please refer the link to know the difference between Free and Premium subscription features, https://forum.axcrypt.net/pricing/ .

still, if you are facing any issue please contact our support support@axcrypt.net

[Prabhukumar RModerator]

Hello RL,

AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it.

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

If you are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Ank59,

Sorry to hear this. Please explain more detailed information about the issue. Also Please explain which AxCrypt version do you have used? Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible. Also Please you can send a screenshot showing where the problem is, it often helps us understand.

[Prabhukumar RModerator]

Hello Chris Dal Pra,

Please avoid sending a same query in different mediums. You may get duplicate response.

AxCrypt will work based on number of files, its size and user’s system configuration. If we are trying to secure large sized files in the lower configuration system, then AxCrypt will take some time to complete the process.

AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s). AxCrypt performs as much as faster based on the user’s system configuration and the file size and file count.

Due to file size is too big or does not have a valid location access or slow network configuration, AxCrypt will take some more time to finish the decryption/ encryption.

When we open the encrypted files, AxCrypt will temporarily decrypt the encrypted files and try to open the decrypted file in the corresponding application which was mapped in the operating system

For example: if you open the video file, AxCrypt just decrypts the files only. After that video files are opening in the Corresponding Application only. So Corresponding application only takes a time to open the files.

still, if you are facing any issue please contact our support support@axcrypt.net

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