[Prabhukumar RModerator]

Hello Jantzen,

You have login in AxCrypt Local mode We will explain more about, what is the local mode?

You might be used your old AxCrypt password(which is different from the one that is exists in our account server) to sign in to the AxCrypt app.

If users used an old AxCrypt account password to sign in with the AxCrypt app, then the AxCrypt app will warn the user with local mode warning text.

You can also use the AxCrypt app in local mode. But the currently used sign in password will be used to encrypt the files. We do not suggest the users to use it in local mode, unless any special cases.

So, Please use your latest password to sign in with the AxCrypt app(internet enabled) without any issues.

Or

Please try to clear the AxCrypt local contents by clicking the Reset button in the sign in dialog or via the AxCrypt file menu File | Options | Clear All Settings & Restart.

Then uninstall the AxCrypt app and restart the system the install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/ .

Now install the AxCrypt app(with internet connection) and try to start AxCrypting……without any issue.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Anonymous,

You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other team member,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

Yes, You can also revoke the file shared access. After that, access revoked users will not be able to access the encrypted files.

But, if the user copied the shared encrypted file(s) from the shared file server to their local system, then he/she can access the copied local file. Because you were revoked the access for the original file which is in the shared file server but the user copied the shared file to their local storage before revoking the access.

Still, removed users do not have an access to the original file.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello louis,

AxCrypt is a file encryption software. But AxCrypt has a feature called Secured Folder which provides the convenience to the users, to secure more than one files in a single operation. You can encrypt the USB Drive/disk folder/file(S) using AxCrypt Secured folder features.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

You can also select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

Please note: AxCrypt secured folder is a premium feature. 

Please refer the link to know the difference between Free and Premium subscription features, https://www.axcrypt.net/pricing/.

Please provide detailed information about the issue and screenshot also write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello H. Delrio,

Sign in to the AxCrypt app with your AxCrypt credentials. Then follow the below instructions to decrypt the encrypted file(s)

You can decrypt the encrypted file, first select encrypted files and then right-click on the file and select AxCrypt > Decrypt

Or You can able to decrypt the AxCrypt encrypted file by navigating File | Stop Securing from the AxCrypt app.

Or In the recent files tab, select encrypted file then right click on the file(which you want to decrypt) and select Stop Securing and remove from list.

After decrypting the encrypted file. file changed to the original extension. now you open the video with the corresponding application then edit the video file.

If the above does not help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Michel Martin,

Do you have any screenshot? — If yes, Please you can send a screenshot showing where the problem is, it often helps us understand.

Please more detailed about the issue and screenshot and then write an email to support@axcrypt.net.

Also please provide Which AxCrypt version do you have used?

[Prabhukumar RModerator]

Hello Robbi ,

We usually respond during office hours within a day. Our time is UTC+5:30.

we respond to users’ support emails and Forums within a day.

Please more detailed about the issue and screenshot and then write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Mendokla,

sorry to say, Please provide more detailed (step by step)information about the issue and write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Michel Martin,

The location(C:\Users\’user name’\AppData\Local\AxCrypt) is for the temporary decrypted copies of the files. Those will either be cleaned automatically at the earliest opportunity or when you click the red clean “broom” icon in AxCrypt.

AxCrypt works by decrypting files temporarily and then launching the appropriate application for the decrypted file, which thus is entirely unaware of AxCrypt. AxCrypt monitors the system for the launched app to exit, and when it detects this it will re-encrypt the file and wipe (overwrite) the decrypted file and then delete it. 

Note: The temporary files will be removed as soon as the opened encrypted file closed/signed out from the AxCrypt app.

We have to close all the instance of the encrypted file(s) opened application. Please read the above and check the same again.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Terry,

AxCrypt is a file encryption software with no backdoor. AxCrypt do not store users’ file or folder information or password in our server, instead it will keep the users’ basic information like Email address, IP Address and more. To know more about what stored on our server, please check our privacy policy- https://www.axcrypt.net/information/privacy-policy/.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Matthew,

AxCrypt helps to secure your files and folders. AxCrypt will use the AxCrypt account password to encrypt/decrypt the files. The account password is used/involved to encrypt the files with the AxCrypt app.

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

Please refer the link to know the difference between Free and Premium subscription features, https://www.axcrypt.net/pricing/ .

still if you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello bilal,

Our support team is responded to the same question in the support email to your email address. please check the same.

Please note: Please avoid the same query in a different medium.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Joe Golinski,

Our support team is responded to the same question in the support email to your email address. please check the same.

Please note: Please avoid the same query in a different medium.

If you are facing any issues, please contact our support team at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Qais,

Please avoid sending a same query in different mediums. You may get duplicate response.

Our support investigates the same.

You can use the AxCrypt app with free subscription to decrypt/open all your encrypted files. You can always decrypt your encrypted files without any paid subscription(s).

You need the file password(which was used to encrypt the files) to decrypt the encrypted files. AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Monhi,

Due to continuous holidays, we are not updating the page. now we are working on it. it will update/add the same very soon.

[Prabhukumar RModerator]

Hello Kursat,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

If you know some part of the password, then you can download and use the most recent version of AxBruteForce from https://account.axcrypt.net/Download/AxBruteForce.exe, to decrypt the files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc  and https://forum.axcrypt.net/blog/password-reset-axcrypt/ .

If the above does not help, please provide more information about the issue and write a mail to support@axcrypt.net .

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