[Prabhukumar RModerator]

Hello Luis,

Sorry to say, Please explain in your question more detailed information and screenshot and write an email to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Narendra,

You can use the AxCrypt app with a free subscription to decrypt/open all your encrypted files. You can always decrypt your encrypted files without any paid subscription(s).

I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information and a screenshot.

[Prabhukumar RModerator]

Hello Miralba,

I think, you might clicked the Reset button in the sign in password dialog. That button is used to reset the AxCrypt account data in the locally installed AxCrypt app. That means, it will clear all the local contents cache of the AxCrypt app and restart the app like a freshly installed one.

Then you have to provide your account email address and password again to sign in to the AxCrypt app.

It is not an issue, the AxCrypt app Working like that only. Don’t worry about it.

still, if you are facing any issue please contact our support support@axcrypt.net.

[Prabhukumar RModerator]

Hello Ron,

Please install the AxCrypt app in your other system/device, then open the encrypted file in the system.

AxCrypt application and account is mandatory is decrypt the encrypted files. AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.         

Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://forum.axcrypt.net/information/get-started/ to get started with AxCrypt.

I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information and a screenshot.

[Prabhukumar RModerator]

Hello Patrizia,

It might be because of some third party applications or any firewalls are blocking the AxCrypt application and its files.

If you have updated the encrypted files contents and which is pending for re-encryption, then please check the folder(C:\Users\”User Name”\AppData\Local\AxCrypt). If you found any subfolders inside the AxCrypt folder, take a back up of those folders. Then clean the local cache by the below described way.

Please delete the folder(%LocalAppData%\AxCrypt(C:\Users\’User Name’\AppData\Local\AxCrypt) to clear the local cache and starts the AxCrypt app like a new.

Then uninstall the AxCrypt app and restart the system and install the latest version of the AxCrypt app. You can download the same from our official website: https://forum.axcrypt.net/download/ .

Now install the AxCrypt app and try to start AxCrypting……

If the above does not help, Please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/ .

Also please write the email to our support team support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Colin Hoppe

I Hope, Your problem was resolved.

If not, please send the complete error report with some screenshots of the exceptions, so that we will try to troubleshoot the same as soon as possible.

You can also send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://forum.axcrypt.net/blog/send-complete-error-report/. Also please write the email to our support team support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Colin Hoppe

You cannot have both AxCrypt 1.x and 2.x installed at the same time/system. Please uninstall the old version(1.x) and restart the system then use the latest version(2.x). Now check the same again. still, if you have a problem, please write the email to support@axcrypt.net with detailed information and a screenshot.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x.

Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

Anyone installing with the new version, to create an account and provide an email address. The email address is mandatory for the latest version(2.x).

[Prabhukumar RModerator]

Hello greg,

Please uninstall the previous version(2.1.1598.0) AxCrypt app first in your system then restart the system then install the latest version(2.1.1606.0) of the AxCrypt app.

You can download the same from our official website: https://forum.axcrypt.net/download/ . Now install the AxCrypt app and try to start AxCrypting……

I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information and a screenshot.

[Prabhukumar RModerator]

Hello Molinero,

Sorry to hear this.

Please explain the exact scenario and write the step by step process and some screenshot. we are trying to find the issue and fix the issue as soon as possible.  Also please write the email to our support team support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Miralba,

I think, you might clicked the Reset button in the sign in password dialog. That button is used to reset the AxCrypt account data in the locally installed AxCrypt app. That means, it will clear all the local contents cache of the AxCrypt app and restart the app like a freshly installed one.

Then you have to provide your account email address and password again to sign in to the AxCrypt app.

Do you remember the password? or do you forget the password? Please explain more details and screenshot also please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello John,

You can able to decrypt the AxCrypt secured folder by navigating to the Secured Folders Tab from the AxCrypt app. Then Right click on the selected folder (which you want to decrypt) and choose the menu option Decrypt Permanently.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu.

Or In windows explorer, right click on the selected folder and choose AxCrypt > Decrypt.

I hope, your problem will get resolved. If not, please write the email to support@axcrypt.net with detailed information and screenshot.

[Prabhukumar RModerator]

Hello preindel,

The Mac operating system Catalina, includes some security features, Please check the link to know more about that – https://www.apple.com/in/macos/catalina/features/#security .

Still, we can install the AxCrypt app in the mac OS Catalina. Here is the workaround,

• Go to downloads or other folder(where the AxCrypt app was downloaded) in the finder app.
  Then select the downloaded AxCrypt setup pkg file(AxCrypt-Mac-2.2.668.0.pkg).
  Click with two fingers or Control click on the selected setup file.
  Choose Open in the context menu.
  Now, AxCrypt installation process will get started.

After installing, Start securing or decrypting/open your files with the AxCrypt app.

Please make sure that you have to allow the AxCrypt app to access the folders on your mac(refer the screenshot)

Still, you are facing any issues, please contact our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Colin Hoppe,

AxCrypt will not encrypt .tmp file.

AxCrypt app tries to re-encrypt the file that time you have to sign out or Automatically sign out from the AxCrypt app.  so you will get the dialog ”cannot allow..”.

Please check that time you have a sign-in to the AxCrypt app or not? Please sign in to the AxCrypt app and check some other files.

(SessionChange)   and (WorkFolderchange)  instead of (ProcessExit) What is it complaining about ?  -Please explain more about the issue and contact to our support team support@axcrypt.net. we are happy to help you to resolve the same.

[Prabhukumar RModerator]

Hello Anonymous,

We do have a plan to develop a progress bar and other features. It will be released the upcoming AxCrypt app.

We are not sure when we are going to do it. But we will do the same in near future.

Based on our developer’s availability, it will get completed soon. Our developers are busy with developing and fixing major and high priority tasks/issues.

[Prabhukumar RModerator]

Hello DULAC ,

Sorry to say, Please explain in your question more details and write an email to support@axcrpypt.net.

AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

Please note: You cannot have both AxCrypt 1.x and 2.x installed on the same system/time.

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