[Prabhukumar RModerator]

Hello Anonymous,

AxCrypt will work based on number of files, its size and user’s system configuration. If we are trying to secure large sized files in the lower configuration system, then AxCrypt will take some time to complete the process.

AxCrypt performs as much as faster based on the user’s system configuration and the file size.

We are going to start working on the App optimization issues. So users will get the optimized version of the AxCrypt app in the near future.

[Prabhukumar RModerator]

Hello KHakim,

Apologies for the inconvenience caused.

Please provide more information, and an invoice to send our support team, please write an email to our support team support@axcrypt.net. we will investigate the same.

Once again Sorry for the inconvenience.

[Prabhukumar RModerator]

Hello rico,

I had already explained, The fix is in the testing stage. It will be deployed as soon as possible. we don’t sure when to release the next version.
we will release it as soon as possible.

[Prabhukumar RModerator]

Hello Case Stone,

In this version the “sweep” icon is gone, and in the main menu under “File,” the option “Clean Open Files” is grayed-out and inaccessible. —  The default “Clean Open Files” is gray out and inaccessible. when you open the encrypted file that time “Clean Open Files” and broom icon is enabled.If the encrypted file is closed, the broom icon and clean open file are disabled.

In this version, “clean open file” and the Broom icon are working.

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Kyle,

Thanks for sharing the information. We are tried to re-recreate the issue with our local environment, But not able to re-create the same.

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Alan,

AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.

AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

Please note: If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

If somebody know your system password, so you can sign-out the AxCrypt app manually.

If you have any queries, please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Triche,

AxCrypt performs as much as faster based on the user’s system configuration and the file size.

We are going to start working on the App optimization issues. So users will get the optimized version of the AxCrypt app in the near future.

[Prabhukumar RModerator]

Hello jim,

We are working on the Mac New UI and other work. We will improve our Mac version for the upcoming version. Also, it will be released as soon as possible.

still, if you want to uninstall the AxCrypt app, Please write an email to our support team support@axcrypt.net.

[Prabhukumar RModerator]

Hello Gerald ,

Please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello René ,

“Please avoid sending a same query in different mediums. You may get duplicate response”

There is no problem to open the encrypted file(if you know the password).We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Please use AxBruteForce tool to recover the encrypted files.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe   and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file

still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello rico

Now, We fix this Progress Bar in our local environment. The fix is in the testing stage. It will be deployed as soon as possible.

[Prabhukumar RModerator]

Hello Benjamin,

You can use the AxCrypt key sharing feature to encrypt your file(s), then key shares the file with other recipients/employees/partner,  If they want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

You can send the encrypted file via email(Gmail, yahoo, etc..) to other users. AxCrypt will not send the physical file.

I will explain about the key sharing features:

There is no need to share passwords in order to send or share files securely with others.

AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks.

Sorry to say, AxCrypt 2.x does not support different password for different files feature due to some security reasons. Please refer our blog for more info: https://www.axcrypt.net/blog/use-of-different-passwords/

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello William Cole,

We have tried to recreate the same scenario with our local environment. But not able to recreate the same.

When you click the update available button it re-direct to our website in your default browser. Please check your browser.

When you click Help|Check for updates. if you are using the latest version, AxCrypt pop-up shows like that “You already have the latest version!“.

If you are using the old/previous version AxCrypt pop-up shows like that”Version 2.1.1617.0 available”

Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Tim,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

Are you getting any exceptions or error messages while using AxCrypt app? If yes, what type of exception or error message you are getting? Please share the details of that exception or error message. We are investigating the problem and solve the problem as soon as possible.

please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.

[Prabhukumar RModerator]

Hello Mats Järnmalm,

1.We are tried to re-recreate the issue with our local environment, But not able to re-create the same. Please step by steps detailed information about the issue and screenshots. Please write an email to support@axcrypt.net.

2.AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.

You can use our Inactivity Sign Out feature, to sign out the AxCrypt app on certain time interval of inactivity. Also you can sign out the AxCrypt app, when opened the encrypted file(s). Now AxCrypt will ask the user to enter the sign in password to sign in to the AxCrypt app.

For Inactivity Sign Out, File | Options | Inactivity Sign Out | Choose duration in minutes.

3. You see the folder path in AxCrypt secured folder and recent files tab. In the secured folder, AxCrypt shows the File full path. In recent files, you see the file path in the secured tab.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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