Forums Help & support Duplicate sign-in windows on my screen and can't cancel or shut down either one

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 6 months, 2 weeks ago.

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  • #20875 Reply

    Claudia van den Haak

    Hello, Help Person:

    Somehow, I have found myself with two open sign-in windows. I cannot cancel either one by hitting “Cancel” or by “X” closing them. Consequently, I’m totally frozen out of AxCrypt.

    This is important as I need to decrypt the file folder. One of the sign-in windows can be moved around with the mouse; however, the other can’t be selected or moved and is right in the middle of my desktop.

    Please help soon!

    #20881 Reply

    Prabhukumar R
    Moderator

    Hello Claudia ,

    Please explain the more detailed information about the issue also some screenshots. Also, you can write an email to our support team support@axcrypt.net.we are trying to find the issue and fix the issue as soon as possible.

    Please explain which AxCrypt version do you used?

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