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Hello Stephen,
We have responded to your support email. Please check the same.
“Please avoid sending a same query in different mediums. You may get duplicate response”
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Ankit Aggarwal,
Sorry to say, AxCrypt does not support integration with ChiperTrust.
AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.
If you have any queries, please feel free to contact our support via support@axcrypt.net.
June 22, 2021 at 14:26 in reply to: Any way to see a list of all files you've shared with people? #21449Hello AB,
Sorry, currently we don’t support this feature. but we do have a plan to develop, We are not sure when we are going to do. But we will do the same in near future.
Hello latho,
Apologies for the delayed response.
As per Microsoft community, we found some information to resolve your issues,
Error code mentioned in the report file is 0x80070643 and the answer from the Microsoft support is,
This issue can be solved by running the Windows update trouble shooter. Click on the link below to know how to troubleshoot Windows update.
Please try to do the above if you agree, otherwise don’t please check with your system administrator. We do not gurantee about others support answers. But we are just helping the user to verify and resolve the issue.
I think, windows update and dot net framework trouble-shooter will help you to resolve the issue.
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Arnau,
We have responded to your support email. Please check the same.
“Please avoid sending a same query in different mediums. You may get duplicate response”
Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
Hello Anonymous,
AxCrypt will work based on number of files, its size and user’s system configuration. If we are trying to secure large sized files in the lower configuration system, then AxCrypt will take some time to complete the process.
AxCrypt performs as much as faster based on the user’s system configuration and the file size.
We are going to start working on the App optimization issues. So users will get the optimized version of the AxCrypt app in the near future.
Hello KHakim,
Apologies for the inconvenience caused.
Please provide more information, and an invoice to send our support team, please write an email to our support team support@axcrypt.net. we will investigate the same.
Once again Sorry for the inconvenience.
Hello rico,
I had already explained, The fix is in the testing stage. It will be deployed as soon as possible. we don’t sure when to release the next version.
we will release it as soon as possible.June 2, 2021 at 14:54 in reply to: v2.1.1617 Premium – Secured Folders No Longer Functioning as Before #21039Hello Case Stone,
In this version the “sweep” icon is gone, and in the main menu under “File,” the option “Clean Open Files” is grayed-out and inaccessible. — The default “Clean Open Files” is gray out and inaccessible. when you open the encrypted file that time “Clean Open Files” and broom icon is enabled.If the encrypted file is closed, the broom icon and clean open file are disabled.
In this version, “clean open file” and the Broom icon are working.
Still, if you are facing any issues, please provide detailed information about the issue and some screenshots and write a mail to support@axcrypt.net. We are happy to help you.
Hello Kyle,
Thanks for sharing the information. We are tried to re-recreate the issue with our local environment, But not able to re-create the same.
We have responded to your support email. Please check the same.
“Please avoid sending a same query in different mediums. You may get duplicate response”
June 2, 2021 at 12:45 in reply to: Axcrypt ID Sign In password only needed to decrypt files, not orig file password #21033Hello Alan,
AxCrypt 2 works just like your email software or most other password-protected systems. You sign in once and remain signed in until signed out. Just like you can read many emails without entering the password every time, AxCrypt will do the same. The files are still encrypted, but your password is remembered until you sign out of AxCrypt.
AxCrypt stays signed in until signed out, just like most similar applications such as your email. Once signed in, you can read, write and update information without having to re-enter the password, until signed out. AxCrypt will automatically sign out when the screen saver goes active(based on the Inactivity Sign Out configuration), or you can sign out manually.
Please note: If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.
If somebody know your system password, so you can sign-out the AxCrypt app manually.
If you have any queries, please feel free to contact our support via support@axcrypt.net.
Hello Triche,
AxCrypt performs as much as faster based on the user’s system configuration and the file size.
We are going to start working on the App optimization issues. So users will get the optimized version of the AxCrypt app in the near future.
Hello jim,
We are working on the Mac New UI and other work. We will improve our Mac version for the upcoming version. Also, it will be released as soon as possible.
still, if you want to uninstall the AxCrypt app, Please write an email to our support team support@axcrypt.net.
Hello Gerald ,
Please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.
Hello René ,
“Please avoid sending a same query in different mediums. You may get duplicate response”
There is no problem to open the encrypted file(if you know the password).We have literally hundreds of thousands of users a succeed in signing in, both using the app and the web.
AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.
Please use AxBruteForce tool to recover the encrypted files.
If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.
If you know the file password(which was used in the file encryption process) to decrypt/open the encrypted file. Otherwise, Without file password nobody to decrypt the encrypted file
still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.
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