[Prabhukumar RModerator]

Hello David,

In the latest version of the AxCrypt app, we are disabling the progress bar. We are working on the progress/status bar(while encrypting a file/files).It will be released the upcoming version of the AxCrypt app

[Prabhukumar RModerator]

Hello Gerald,

Please try to clear by using the AxCrypt file menu File | Options | Clear All Settings & Restart or clicking the switch user button in the sign-in dialog. now the AxCrypt app clears the recent files and starts the AxCrypt app like a new. 

still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Cedric,

When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.

If you wish to change the AxCrypt account password. Please sign in to the AxCrypt app with your AxCrypt credentials. you can change the AxCrypt account password via File | Options | Change Password from the AxCrypt app or you can change the AxCrypt account password via our account site, please sign in our website (https://account.axcrypt.net/en/Home/Login ) then go to settings |Password

For more information about password change and reset, please check out our blog: https://www.axcrypt.net/blog/password-reset-axcrypt/.

If you have any queries, please feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Dave,

Sorry to say, Currently there is no option.

If you have any queries, please feel free to contact our support via support@axcrypt.net .

[Prabhukumar RModerator]

Hello Gary Henderson,

We will check and investigate the same and get back to you.

please feel free to contact our support via support@axcrypt.net.

[Prabhukumar RModerator]

Hello Brooks,

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

If you are using portable(standalone) version, please download and install the installable version of the AxCrypt app.

Might it be that the right-click option you describe is only available to paid users of AxCrypt?– No.

[Prabhukumar RModerator]

Hello Brooks,

You can decrypt multiple/more of the encrypted file, first select all encrypted files and then right-click on the file and select AxCrypt > Decrypt

Or  In the recent files tab, select all encrypted files then right-click on the file(which you want to decrypt) and select Stop Securing and remove from the list

If you have any queries, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello fredococo,

This might be because of problem with a dot net framework or some other third party applications are not allowing the AxCrypt app to run. Please check your operating system has any pending updates. If any, please update.

Please check whether your operating system has dot net framework 4.5 or above? If not please install the same. You can download the dot net framework here, https://www.microsoft.com/en-us/download/details.aspx?id=30653 .

Also Please try to check any firewall or antivirus software’s are blocking the AxCrypt app or not? If blocked, please add the AxCrypt app in the app’s whitelist. Then restart your system and install the AxCrypt app.

After doing the fixes, please try to uninstall and re-install the AxCrypt app. Restart your pc if your system needs.

Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello Robert Bussino,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Rosario Graziano,

We have responded to your support email.

“Please avoid sending a same query in different mediums. You may get duplicate response”

We usually respond during office hours within a day. Our time is UTC+5:30.

[Prabhukumar RModerator]

Hello Constance ,

If you have any queries related to the AxCrypt subscription payment-related details, please write a mail to info@axcrypt.net.

Or please write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Only Me,

Currently, anonymous rename is working file name only. we do not support Folder features. we will add this feature in the future version.

[Prabhukumar RModerator]

Hello Jay G

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

[Prabhukumar RModerator]

Hello Thomas,

If you are added the new file in a secured folder, then you have to click the “Broom icon” from the AxCrypt app. now your newly added file is encrypted. Without click the broom your file are not encrypt.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click.

AxCrypt Re-Encryption with a Broom icon:

If the file in fact is located in a folder designated as “Secured”, it will soon be re-encrypted again since those folders are monitored for unencrypted files and will encrypt them when you  click the “Broom” clean up icon.

still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

[Prabhukumar RModerator]

Hello John Smolak,

We have responded to your support email. Please check the same.

“Please avoid sending a same query in different mediums. You may get duplicate response”

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