[Prabhukumar RModerator]

Hello Bg,

Sorry to hear this. Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.

[Prabhukumar RModerator]

Hello Xavier LECLERCQ,

Sorry to hear this. Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.

[Prabhukumar RModerator]

Hello Anonymous,

If you are added the new file in a secured folder, then you have to click the “Broom icon”  from the AxCrypt app. now your newly added file is encrypted. Without click the broom your file are not encrypt.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click.

Incase the folder is not listed in the Secured Folder list, then you have to secure the folder again using the Add Secured Folder option from the right click content menu. Now you can click the broom icon. Now your files are encrypted.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Roberson,

AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/. Please note that we cannot provide support beyond this.

Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

So please try to remember the file password(which was used in the encryption process) to decrypt/open the old encrypted files.

If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

A final note: Do not forget your password, or you will lose your encrypted file and always keep a backup of all your important files, encrypted or not.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Kristina,

First  synchronizing your One Drive files to your local system, then just encrypt those with the AxCrypt app. Once again sync your local system with One Drive. Now your One Drive file are encrypted.

Note : If we tried to decrypt/encrypt the files which are synched with the cloud storage services(like one drive and etc), then the cloud service provider/application will need the internet to sync the file(s) between your system and the cloud service.

AxCrypt just encrypts the files only. Sync and delete processes are done by one drive, Once sync your file Please check with one drive. Your uploaded files are properly uploaded or not. at the same, you check the encrypted files also.

note: Please always keep a backup of all your important files, encrypted or not.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello Kristina,

AxCrypt secure your file and changed to .axx extension. If the files are having an “.axx” file extension, then the files are secured/encrypted  with the AxCrypt app.

AxCrypt app encrypt file(s) with the .axx extension. AxCrypt encrypted files have their own file structure and AxCrypt app only can interpret and open those file(s). That’s the way AxCrypt was designed. Other than .axx extension files, can’t be opened by the AxCrypt app. No other application(s) can open the AxCrypt encrypted files.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

• This reply was modified 3 years, 11 months ago by  Prabhukumar R.

[Prabhukumar RModerator]

Hello Charles Parker,

Please check whether you are using the AxCrypt portable version or installed version?

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

If you are using AxCrypt installed version to check the control panel? AxCrypt app are install or not?

If not means, I think you had to install a portable version in your system. (not sure)

Download the latest version of the AxCrypt app from our official website (https://forum.axcrypt.net/download/ ).

Still, if you are facing any issues, please provide more information about the issue and some screenshot and write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Tunney Barrett,

AxCrypt has a feature called Secured Folder which provides the convenience to the users, to secure more than one files in a single operation. You can encrypt the Drive/disk folder/file(S) using AxCrypt Secured folder features.

AxCrypt Secured Folder:  — AxCrypt secures files, individually. However, you can designate folders as ‘secured’. The folders will be monitored for new files, and AxCrypt will secure all new files with a single click, or when you sign out.

How to secure (encrypt) the Folder?

You can able to encrypt your folder contents by just drag and drop the folder to the Secured Folders area.

Or Right click on the Secured Folders area and choosing Add Secured Folder option from the context menu.

or Select the folder and right click on the folder and select the AxCrypt | Encrypt menu option from the windows explorer context menu.

If you have any queries, please feel free to contact our support via  support@axcrypt.net.

[Prabhukumar RModerator]

Hello T J Green,

Please check whether you are using the AxCrypt portable version or installed version? also Please explain which AxCrypt version do you have used?

Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

If you are using AxCrypt installed version to check the control panel? AxCrypt app are install or not?

If not means, I think you had to install a portable version in your system. (not sure)

Download the latest version of the AxCrypt app from our official website (https://forum.axcrypt.net/download/ ).

Still, if you are facing any issues, please provide more information about the issue and some screenshot and write a mail to support@axcrypt.net

[Prabhukumar RModerator]

Hello Gerald Lerman and John S,

Sorry to hear this. Please write an email to our support team support@axcrypt.net. we investigate and try to resolve the issue as soon as possible.

[Prabhukumar RModerator]

Hello howard hunter,

AxCrypt decrypts the encrypted file and helps to open the same with the corresponding application(s).

When we open the encrypted .doc/.xlsx file, AxCrypt just decrypts the file only. After that doc/.xlsx file are opening in the Corresponding Application which was mapped in your laptop/system.

Please choose any one of the office readers, then encrypted open the same. I think this is an office reader problem, not an AxCrypt problem.(not sure)

Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.Also provide step by step information about the issue.

[Prabhukumar RModerator]

Hello Peter,

Sorry to hear this. Please write an email to our support team support@axcrypt.net. we try to resolve the issue as soon as possible.

[Prabhukumar RModerator]

Hello TIMOTHY,

Sorry to hear this.

Or Please check, AxCrypt application is running in the background(not sure). Please check the task manager AxCrypt is running or not? If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.

Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.Also provide step by step information about the issue.

[Prabhukumar RModerator]

Hello John S,

Please send the complete error report to troubleshoot the issue. Please follow the detailed instructions to take the complete error report: https://www.axcrypt.net/blog/how-to-send-a-complete-error-report .Also, write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Rogelio,

We responded to your emails. Please check your inbox once again or also check your spam or junk folder.

Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.

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