Forums Help & support Unintended subscription

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 5 months, 1 week ago.

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  • #21524 Reply

    Stephen West

    I signed up for the trial, and expected a notification that it was about to end, and a subscription fee taken. I did not use the software sufficiently to warrant purchase. Then I saw that without warning, the annual subscription fee has been charged to my card. I did not want to take up the subscription and have asked for a refund. The chat line is closed for the weekend so have sent an email.

    #21574 Reply

    Prabhukumar R
    Moderator

    Hello Stephen,

    We have responded to your support email. Please check the same.

    “Please avoid sending a same query in different mediums. You may get duplicate response”

    Still, if you are facing any issues, please write to Support@axcrypt.net. we are happy to help you.

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